Shop Reviews

I was attended by salesperson Hareyam. He is friendly, kind, and knowledgeable. I'm impressed by his excellent service. He even went the extra mile and took the IPAD Redmi at Tampines 1 for us. I appreciated his help and assistance. He is the best employee.

The service staff who attended to me just had a 'I am not interested in the job' or 'I would rather be anywhere but here' vibe. When I asked him if a particular SD card was available, he just said, "Sorry, all there." I had to look for it myself and found it. When I paid for the product at the cashier, he again attended to me. Despite me having a $30 stored value to my account, he didn't bother to inform me or apply it to my purchase. I had to remind him, and he just said, "Oh, okay, yeah, sure." Young man, go forth and seek your desired profession. I'm sure you are dreaming of a job as an astronaut, a fighter pilot, or a multimillionaire. Whatever it may be, go for it, but for goodness' sake, get your arse out of this job now so I can have a more pleasant customer experience next round.

This morning we visited the store to purchase a laptop and received excellent service from Linda and Lee Pei Wei. They were courteous, helpful, and knowledgeable. It was certainly a joy to shop there. Now that we are members and have received such excellent service, we will definitely head to Challenger in Tampines Mall for our tech needs. Thank you Best Regards Jasmine Wong

The staff were very rude. I went there and looked for an adapter for my camera, and one of the salesmen took a glance at my camera and said that they don't sell that adapter here. After a while, I saw an adapter that might be for my camera, so I went to find another salesman to confirm it. He showed me attitude, said that's not it, and went to find another adapter for me. While I was waiting for him to the side, he turned around, served another customer, and left me standing there. I found that very rude, as they don't value their customers. He should have at least told me he was going to serve someone else first. Is this how their staff are trained? I was so mad that I put the adapter back and left the store. This will be my last time here. The previous time I was here, the staff were very nice and helped me purchase the camera I wanted, especially when they told me to sign up as their member. But after that purchase, their attitude has been getting worse.

23 Jan 2024 (Tues) I visited the Challenger store at Tampines Mall to purchase a laptop for my computer course. Having relied on my two iPads for over a decade, this marked a significant shift for me. Wayne Sho, the staff member who assisted me, has been helpful, friendly, and patient in addressing my queries. When I asked if he could assist me with the installation of MS Office and Norton antivirus software, he did so without hesitation, ensuring a seamless experience. Thank you, Wayne, for your excellent service.

Here's the edited review: The staff here are super impatient and not polite at all when dealing with customer warranty issues. I was just missing my receipt and tried to search their system for any record of my transaction. They refused to help me. I had just bought my Sudio earphone last Wednesday, May 15, 2023. The left earphone was unable to charge, and I wanted to claim warranty. The staff there were so rude and refused to help customers. I will not buy anything from Challenger again. This was a very bad experience with this shop! The staff had a very bad attitude!

Delivery and installation done by Mamat was fast and efficient. No hassle. As my water connection comes from the washing machine tap, he had all tools and tap fittings on hand. He also checked to ensure no leakage from the tap itself. Thank you 🙏🙏👍👍😊😊

Mamat was patient and friendly during the installation! He was very detailed in his explanations and flexible with my queries. Happy to have him help me!

Superb product. Technician installed and explained the usage and maintenance clearly. Highly recommended.

Great service provided by Mamat. The installation was neat and fast. He provided detailed instructions and very clear guidance on the functionalities.