We went to try one of their massage chairs at the Tampines Mall roadshow. We had only tried it for about 3 minutes before a female promoter kept staring at us. Then a man came and told us to get off, saying we could try their chairs at the main store, even though there were plenty of other people around us trying them.
What's the point of a roadshow if I must test them at the main store?
He then told us that he was just trying to make money, looking down on us simply because we were dressed casually. Terrible customer service, to say the least.
I recently bought a massage chair, and it's very comfortable. The various massage modes allow me to relax quickly after a day's work, especially the kneading and heating functions, which are really effective! The design is also very modern and looks great in the living room. It's also very cost-effective and is worth recommending to anyone who needs to relax. Thanks, Jacqueline.
We had a very bad experience with this shop's salesman. The salesman, who wears glasses, had a bad attitude. He didn't explain the features and kept forcing the massage chair type he wanted to sell, making us feel uncomfortable. When I wanted to try the 8K chair, he was reluctant and lectured me, saying I would be confused, etc. What's wrong with giving it a try for 5 minutes, to give a customer a good experience? Only happy customers will buy. And I know how to manage my spending; I don't need a lecture. I just need proper service to make a decision. We looked casual, but that doesn't mean we don't have a budget. During that time, there were no other customers. We quickly left the shop. It's a pity for Oto that they hired this type of salesperson who will drive sales away.
June 27, 2025, 3-4 PM. The uncle attendant displayed a poor attitude. He claimed there was no AI scan for a lower-priced model (which it actually has) and then brushed me off with a tone of disdain when I refused to consider models priced at 6K and up. Absolutely unprofessional.
Food is horrible. I bought their Pad See Ew before, about a year ago, and it was so good. Now it’s the complete opposite. The order was also taken wrongly. I asked for spicy; they just threw in chili padi. I asked for it to be packed, but I was given a dine-in order, despite paying for a takeaway box. Such a disappointment and waste of money.
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