Shop Reviews

"May provided very good service at Tampines Mall. She was attentive and professional, and patient with her recommendations for a pair of dream sneakers. I can only determine the comfort of the sneakers after wearing them for a while. Note that they are PU. This is good for those who prefer vegan leather."

I recently came to this store again to buy more hair accessories and some cute socks; overall, the majority of them are cute and long-lasting. To tell you the truth, last year around Christmas, I bought a few sparkly headbands and hair clips. I'll consider buying more again from this store. I'm satisfied with the service. 😊

The staff is well-mannered and willing to give me their opinions on things I have doubts about. Thank you so much for their kindness.

"Happy with Elaine’s service at Pazzion this afternoon. She was patient and friendly in assisting me in getting my shoes. Thanks Elaine!"

The staff here is super friendly and helpful. The shoes are really comfy too. I definitely recommend this store!

Good service, and I'm a repeat customer. They never fail to meet my expectations, and I love their shoes.

"Very happy and satisfied with the customer service here. They are very helpful and courteous. The songs are nice too!"

The staff is very friendly and welcoming. There are many ranges of ladies' footwear.

This is a review for Pazzion's e-commerce platform. 0/5. I recently had the misfortune of making a purchase through Pazzion's website, and I must say, it was an utterly disappointing experience. It's still hard to believe that this could be so frustrating and regrettable. Pazzion's website is a mess. The sizing information for their shoes seems inaccurate, likely not updated according to their inventory. I clicked on my size and made payment, but realized the receipt stated a different size. I was very sure my size was available when I purchased (Unfortunately, I did not get to screenshot it). I appreciated that customer service offered an exchange, so I went to check the sizes of another color for the same pair. My size was available, so I requested to exchange for the same pair but a different color. However, the customer service representative then said it was not available. The real trouble began when I tried to initiate a refund. But surprise, surprise – Pazzion's "no refund" policy left me in disbelief. When it came to rectifying their mistake, they conveniently hid behind their policies. It's as if they thrive on getting customers to purchase something unavailable in their inventory and then top up and exchange for another pair of shoes in their physical shops. (Has anyone else experienced this before?) I reached out to their customer service again, hoping to find a solution, but all I got was a generic response that did nothing to address my concerns. It's clear that Pazzion's commitment to customer satisfaction is nothing more than a hollow promise. They seem to have no qualms about taking advantage of their customers' trust. In an age where e-commerce platforms are striving to provide seamless experiences and excellent customer service, Pazzion stands out as a glaring exception. Their lack of refunds and abysmal customer support make it clear that they have no interest in providing value to their customers. I will not purchase from Pazzion again.

The staff is friendly. Lily is very helpful.