PAZZION Tampines Mall

"First, there was the “NO REFUND policy” for buying at Wisma and collecting it at another location, even if the goods are defective, and not through any fault of my own. Why can't I expect a refund? It could be a lemon, right? Second, just now the staff at TM brought the box out, then (1) the box top looked a bit dirty and moldy, and they didn't even bother to make it look presentable before taking it out, and (2) after they took it out and showed it to me to check and put it back, the staff couldn't find the right way to put it back into the box and used some force to “push it in.” It took a few awkward seconds until I had to say, “eh 你好像出很多力.” She replied, “没有啊.” Roll eyes max."

This is a review for Pazzion's e-commerce platform. 0/5. I recently had the misfortune of making a purchase through Pazzion's website, and I must say, it was an utterly disappointing experience. It's still hard to believe that this could be so frustrating and regrettable. Pazzion's website is a mess. The sizing information for their shoes seems inaccurate, likely not updated according to their inventory. I clicked on my size and made payment, but realized the receipt stated a different size. I was very sure my size was available when I purchased (Unfortunately, I did not get to screenshot it). I appreciated that customer service offered an exchange, so I went to check the sizes of another color for the same pair. My size was available, so I requested to exchange for the same pair but a different color. However, the customer service representative then said it was not available. The real trouble began when I tried to initiate a refund. But surprise, surprise – Pazzion's "no refund" policy left me in disbelief. When it came to rectifying their mistake, they conveniently hid behind their policies. It's as if they thrive on getting customers to purchase something unavailable in their inventory and then top up and exchange for another pair of shoes in their physical shops. (Has anyone else experienced this before?) I reached out to their customer service again, hoping to find a solution, but all I got was a generic response that did nothing to address my concerns. It's clear that Pazzion's commitment to customer satisfaction is nothing more than a hollow promise. They seem to have no qualms about taking advantage of their customers' trust. In an age where e-commerce platforms are striving to provide seamless experiences and excellent customer service, Pazzion stands out as a glaring exception. Their lack of refunds and abysmal customer support make it clear that they have no interest in providing value to their customers. I will not purchase from Pazzion again.