Reviews for PAZZION Tampines Mall

Fion Lim

July 26, 2025

5

I recently came to this store again to buy more hair accessories & some cute socks, overall majority of them are cute & long-lasting. To tell you the truth, back in last year around Christmas season, I did bought a few sparkly headbands & hairclips previously. I'll consider on buying more again from this store. I'm satisfied with the service. 😊

Joanna Goh

July 26, 2025

5

Staff are very friendly and welcoming. There are many ranges of ladies footwear.

mit sy

July 26, 2025

5

Friendly staffs. Lily is very helpful.

Ashlyn Way

July 26, 2025

1

This is a review for Pazzion's e-commerce platform . 0/5. I recently had the misfortune of making a purchase through Pazzion's website, and I must say, it was an utterly disappointing experience. Still hard to believe that this could be so frustrating and regretful. Pazzion's website is a mess. The sizing information for their shoes shows available, probably not updated according to their inventory. I clicked on my size and made payment, but realised on the receipt it stated another size. I was very sure the sizes show available, that's why I purchased (Unfortunately, I did not get to screenshot it). Appreciate that the customer service offered an exchange, so I went to check the sizes of another colour for the same pair. My size was available, thus requested to exchange for the same pair but a different colour. Similar issue, the customer service said that it is not available. The real trouble began when I tried to initiate a refund. But surprise, surprise – Pazzion's "no refund" policy left me in disbelief. When it came to rectifying their mistake, they conveniently hid behind their draconian policies. It's as if they thrive on getting customers purchase something unavailable in their inventory and then top up and exchange for another pair of shoes in their physical shops. (Anyone else experienced this before?) And I reached out to their customer service again, hoping to find a solution, but all I got was a generic response that did nothing to address my concerns. It's clear that Pazzion's commitment to customer satisfaction is nothing more than a hollow promise. They seem to have no qualms about taking advantage of their customers' trust. In an age where e-commerce platforms are striving to provide seamless experiences and excellent customer service, Pazzion stands out as a glaring exception. Their lack of refunds and abysmal customer support make it clear that they have no interest in providing value to their customers. Will not purchase from Pazzion again.

Sherilyn Lim

July 26, 2025

5

Great service by Store manager and her team! Shoes are very comfortable and in great condition

Sandy Lau

July 26, 2025

5

Good service and I am an repeat customer. Never fail to meet my expectations and love their shoes.

Jw

July 26, 2025

1

First was the “NO REFUND policy” for buying at Wisma and collecting it at another place, even if the goods are defective, not even my fault. So why can’t I expect a refund? It could be a lemon right? Second just now the staff at TM brought the box out, then (1) the box top like a bit dirty and mouldy and they didnt even bother to make it look good before taking it out and (2) after they took it out and show me to check and put it back, the staff cant find the right way to put it back into the box and used some strength to “push it in”. Took a few awkward seconds until I had to say “eh 你好像出很多力”. She replied “没有啊”. Roll eyes max

Jiemin Lee

July 26, 2025

5

I am being served by Michelle. She is very caring and very patient.. Like her service. Thumbs up...

Joyin Tan

July 26, 2025

5

Staff here is super friendly and helpful. Shoes are really comfy too. Definitely recommend this store!

Shikin Emilia

July 26, 2025

5

Staff is well manner and willing to give me opinion on things I have in doubt about so thank you so much for their kindness.