I have a Casio watch that I bought online from Casio SG. It was too big, and I needed to get a few links removed. I went down to this outlet and asked if they could do it for me. A lady said that they did not have the tools and told me to go to a Casio service centre.
Literally two shops down in Tampines Mall, there is a Vincent Watch shop. I paid $5, and they removed the links for me in less than 5 minutes.
I found it very silly that Casio is not equipped to re-fit Casio watches. It was also strange that other reviews below say they've gotten their watches resized, but I was turned away.
Andre Lee
5
Visited the outlet to have my Casio bracelet resized on March 20 around 4:15 PM. Staff (Kieran?) was very helpful and professional, and attended to my needs. She even helped me sync my time without asking. Thumbs up! 👍
Aloysius N
3
The staff were helpful and friendly during my visit. They are the ones who made me decide to make my purchase to support their hard work.
They are so busy running around serving multiple customers at the shop.
The company needs to look into allocating additional staff to cater to the crowd, especially now during the weekend, and Christmas is next week!
Cloud Forest Mist
4
A nice and well-arranged display of watches. You can find the latest models here. However, the range of each model is limited. Don't expect knowledgeable staff here, so do your homework first.
Zaza
5
The staff who attended to me was very nice and polite. (Her name on the receipt was Hsiao-ching Iris? She had short, bob-cut hair.) She was prompt in providing a solution for my broken necklace chain. Please extend my gratitude to the staff member mentioned above. Thanks!
Nabila Adnan
1
Went to the store to inquire about a loose bracelet stopper. The chi lady at the shopfront just looked completely unfriendly, but I still approached her for help. I was so appalled when she quickly said 'Don't have' without even looking at the bracelet.
Valerie Tan
5
3/9/2023
✨ My second visit to get the evil eye necklace 🧿 (Swarovski Symbolic pendant; Evil eye, Blue, Mixed metal finish) at **Swarovski** Tampines Mall was a pleasure, and I was once again pampered by the friendly personnel led by Nurul' Ain Binte. When I last bought the Matrix hoop earrings 💖💖 (Heart, Small, White, Rhodium plated), she provided excellent service as usual. My time buying at **Swarovski** was made delightful by Nurul's cheerfulness and brightness.
🥰🥰🥰✨
I look forward to my next visit next month to get another **piece of jewelry** from **Swarovski**! ✨🦢💎✨
Yongfu Chau
1
Poor service attitude. Don't go. My wife just walked off, despite her original intention being to buy a chain there, after being scolded for simply touching a display set.
Valerie Sia
5
I enjoyed my time at Swarovski Tampines Mall. 😇🥰🦢🩷💎✨
I would like to compliment a lovely staff member, Nurul' Ain Binte, who assisted me with a pair of carefully sanitized heart-shaped earrings and provided me with so many positive and kind words. I'm delighted that I was able to get this pair of heart-shaped earrings that I had my eye on, and I'm even happier that Nurul' Ain provided such amazing and professional service. 😻🫶 Also, she assisted me in making space for perfect photos. 📷 Bless her heart!
I look forward to having another trip to Swarovski at Tampines Mall! Cheers 🥂🦢💎✨
Li Ting Fang
1
Really poor service. I brought a watch in for time and length adjustment. However, the staff displayed an indifferent attitude and weren't helpful. I'm not sure if their behaviour was due to the watch being purchased at another outlet, but service should be standardised across all locations.