Bought an iPhone 15, and the salesman didn’t seem knowledgeable. I was also disappointed that they didn’t have the pink iPhone on display, so we couldn’t see what it looked like in real life until we purchased it. However, Singtel also didn't have it on display, so perhaps it’s an agreement with Apple or something. Worst of all, this branch ran out of adapters, so we waited for a staff member (apparently their boss) to go to Tampines 1 to get one, and it took more than 15 minutes. Overall, quite a subpar experience.
Hisham Shariff
1
Came by this evening to get a laptop for my son. I shared with a staff member (a spectacled, tall Chinese boy) the specific requirements provided by his school. The staff member was very rude and kept pushing me to buy a laptop that had lower specs than what was required. He kept saying that this was enough. Of course, I asked questions, and he started to get irritated. Why would I be paying more than 1.5k for a laptop that did not meet my son's needs? I have been a strong supporter of buying my IT products from Challenger, but you just lost a customer. I ended up buying a laptop from the shop downstairs. Challenger needs to start training their staff on having a better attitude in customer service.
Francis Goh
5
Kian attended and helped check the laptop that I purchased. He made sure that everything was fine before I left the outlet.
The young lady at the checkout was also friendly and helpful.
I hope that the rest of the staff follow their example.
Martina Masijan
5
I was attended by salesperson Hareyam. He is friendly, kind, and knowledgeable. I'm impressed by his excellent service. He even went the extra mile and took the IPAD Redmi at Tampines 1 for us. I appreciated his help and assistance. He is the best employee.
Yusof
1
The service staff who attended to me just had a 'I am not interested in the job' or 'I would rather be anywhere but here' vibe.
When I asked him if a particular SD card was available, he just said, "Sorry, all there." I had to look for it myself and found it. When I paid for the product at the cashier, he again attended to me. Despite me having a $30 stored value to my account, he didn't bother to inform me or apply it to my purchase. I had to remind him, and he just said, "Oh, okay, yeah, sure."
Young man, go forth and seek your desired profession. I'm sure you are dreaming of a job as an astronaut, a fighter pilot, or a multimillionaire. Whatever it may be, go for it, but for goodness' sake, get your arse out of this job now so I can have a more pleasant customer experience next round.
Clifford Oliveira
5
This morning we visited the store to purchase a laptop and received excellent service from Linda and Lee Pei Wei. They were courteous, helpful, and knowledgeable. It was certainly a joy to shop there. Now that we are members and have received such excellent service, we will definitely head to Challenger in Tampines Mall for our tech needs.
Thank you
Best Regards
Jasmine Wong
Yu
1
The staff were very rude. I went there and looked for an adapter for my camera, and one of the salesmen took a glance at my camera and said that they don't sell that adapter here. After a while, I saw an adapter that might be for my camera, so I went to find another salesman to confirm it. He showed me attitude, said that's not it, and went to find another adapter for me. While I was waiting for him to the side, he turned around, served another customer, and left me standing there. I found that very rude, as they don't value their customers. He should have at least told me he was going to serve someone else first. Is this how their staff are trained? I was so mad that I put the adapter back and left the store. This will be my last time here.
The previous time I was here, the staff were very nice and helped me purchase the camera I wanted, especially when they told me to sign up as their member. But after that purchase, their attitude has been getting worse.
Fay
5
23 Jan 2024 (Tues)
I visited the Challenger store at Tampines Mall to purchase a laptop for my computer course. Having relied on my two iPads for over a decade, this marked a significant shift for me.
Wayne Sho, the staff member who assisted me, has been helpful, friendly, and patient in addressing my queries. When I asked if he could assist me with the installation of MS Office and Norton antivirus software, he did so without hesitation, ensuring a seamless experience. Thank you, Wayne, for your excellent service.
Winnie Lee
1
Very disappointed with my experience at Challenger. I bought an earpiece and was told by the staff that it comes with a 1-year warranty and that I could return to the shop if there were any issues. Just 1 month later, the earpiece started having problems—disconnecting and breaking.
When I went back to the shop, they told me that they only cover issues within 7 days, and now I have to contact the service center myself. This was never mentioned during purchase. To make things worse, the store manager was extremely rude, didn’t even bother to explain properly or apologize—just shoved the service center’s contact details at me and walked off. No responsibility taken at all.
Worst customer service ever. Will think twice before buying anything from Challenger again!