Bought the cakelet and party platter for my girl’s school celebration. She really loves the cakes, especially the so beautiful mermaid theme, and she was so happy! The kids love the cupcakes and cakes!
Sandeep Singh Saggi
3
We usually buy cupcakes from here, and they are tasty. We bought a red velvet cakelet today for Mother's Day, but the cake did not taste good. The sponge did not have a red velvet taste and did not taste fresh.
Loh's Lao Bu
4
I purchased the Lady Ispahan cake, which has a rosy aroma with notes of lychee and raspberry. The cake was not very fluffy. The sponge cake layer with raspberry was not sour at all. The cake was not very sweet. Butter Studio is a Halal-certified bakery. I managed to get a discount with Foodpanda pickup that saved me $9. I will definitely be back to purchase again if needed.
Si An
4
Chocolate mochi tart - Very strong chocolatey taste, and the mochi inside is soft. Perfect combination, tastes good and addictive. Not too sweet.
Lemon tart - I regretted choosing this. It was too sweet to be eaten, and it tasted normal. I threw it away.
Tong Cheng
5
Aunty is very friendly.
Desmond C.
5
The pharmacist is helpful and friendly.
Nicholas Koh
3
Small outlet with a small range. While **the** range is small, it is well selected.
Iris TekLee Lim
1
Nobody answers calls. They are so busy.
Mae Manzoor
1
I am writing to express my extreme dissatisfaction with the behavior of one of your staff members during my visit to your store yesterday, January 23rd, at 8:54 PM. What should have been a simple and pleasant transaction turned into a frustrating experience, and I feel compelled to bring this to your attention.
While patiently waiting in line at the checkout to pay for my medicine and medicated mouthwash, another counter opened. The staff member stationed there called out in Chinese, saying "lai lai," prompting me to move to her counter. When I placed my items on the table for her to scan, I noticed she didn't even bother to ask if I had a Yuu membership before proceeding with the scanning. While this lack of attention to customer engagement was mildly irritating, what followed was much worse.
As I opened my app and showed her my Yuu membership QR code, she scanned it and then abruptly asked, *"You want to redeem?"* Confused and surprised, I responded, *"Oh, I have points?"* Her response? A condescending and dismissive, *"Of course! I won’t ask if you don’t have!!!"*
I was stunned. Not only was her tone unnecessarily sharp, but her response dripped with sarcasm and a lack of basic respect. Trying to maintain composure, I replied, *"Oh, I see. Very sarcastic, huh?"* She then muttered a half-hearted *"sorry"* with no real acknowledgment of her inappropriate behavior.
When I asked for her name to report this incident, she refused to provide it and instead questioned why I wanted her name. This level of defiance and lack of accountability is absolutely unacceptable in a customer service role.
I cannot stress enough how deeply disappointed I am by this encounter. A pharmacy is a place where customers seek care, assistance, and professionalism, not sarcastic remarks and resistance to accountability. This incident not only reflects poorly on the individual but also damages the reputation of Guardian Pharmacy as a whole.
I demand that this issue be taken seriously and that the staff member in question be counseled on proper customer service etiquette. Additionally, I strongly urge you to review your training procedures to ensure that all employees maintain the highest standards of professionalism and courtesy when interacting with customers.
By the way, my receipt has her name. VALERIE
Kelvin Tay
1
Here's an edited version of the review with grammar fixes and minor improvements, while keeping the original meaning and sentiment:
"Probably the worst experience I've had at Guardian. I went in to get a Medicube product and approached a Malay female sales assistant to query about the difference between the pore brush. I was given a 'don't care' attitude, with her simply saying she had no idea.
I then followed up by asking why the promotion sign for the discount was not applied to my product purchase. She simply responded that the system did not prompt it, and that the promotion tag had not been taken down.
After which, I left and returned again to ask for a refund. Her knowledge of performing refunds was zero, so I asked another male personnel (who was knowledgeable and helpful) for help. Eventually, he was able to process my purchase with the indicated promotion applied.
Management should look into the attitude and competency of this female sales assistant, who displayed negative customer service and a bad attitude, failing to provide a pleasant customer experience."