Shop Reviews

I am writing to express my extreme dissatisfaction with the behavior of one of your staff members during my visit to your store yesterday, January 23rd, at 8:54 PM. What should have been a simple and pleasant transaction turned into a frustrating experience, and I feel compelled to bring this to your attention. While patiently waiting in line at the cashier to pay for my medicine and medicated mouthwash, another counter opened. The staff member stationed there called out in Chinese, saying "lai lai," prompting me to move to her counter. When I placed my items on the table for her to scan, I noticed she didn't even bother to ask if I had a Yuu membership before proceeding with the scanning. While this lack of attention to customer engagement was mildly irritating, what followed was much worse. As I opened my app and showed her my Yuu membership QR code, she scanned it and then abruptly asked, *"You want to redeem?"* Confused and surprised, I responded, *"Oh, I have points?"* Her response? A condescending and dismissive, *"Of course! I won’t ask if you don’t have!!!"* I was stunned. Not only was her tone unnecessarily sharp, but her response dripped with sarcasm and a lack of basic respect. Trying to maintain composure, I replied, *"Oh, I see. Very sarcastic, huh?"* She then muttered a half-hearted *"sorry"* with no real acknowledgment of her inappropriate behavior. When I asked for her name to report this incident, she refused to provide it and instead questioned why I wanted her name. This level of defiance and lack of accountability is absolutely unacceptable in a customer service role. I cannot stress enough how deeply disappointed I am by this encounter. A pharmacy is a place where customers seek care, assistance, and professionalism, not sarcastic remarks and resistance to accountability. This incident not only reflects poorly on the individual but also damages the reputation of Guardian Pharmacy as a whole. I demand that this issue be taken seriously and that the staff member in question be counseled on proper customer service etiquette. Additionally, I strongly urge you to review your training procedures to ensure that all employees maintain the highest standards of professionalism and courtesy when interacting with customers. By the way, the receipt has her name: VALERIE.

Zheng Kai, your thorough analysis of my hair and scalp condition was incredibly insightful. I appreciated how you took the time to explain the various factors affecting my hair health and offered personalized recommendations tailored to my specific needs.

"Had a pleasant retail experience with Kai today at the Tampines Mall outlet! He was very patient, did a thorough scalp scan, and listened well to my concerns before recommending products. I would definitely come back again!"

I had a wonderful experience at L’Occitane Tampines thanks to Zheng Kai. He was incredibly helpful and displayed excellent product knowledge, which made it easy for me to find the products best suited to my needs. His recommendations were thoughtful and spot-on. I truly appreciated his friendly and professional service. It made my visit a pleasant one, and I will definitely return.

"Very detailed explanation on my scalp analysis. They also provided a clear description and usage instructions for the recommended products. I highly recommend a visit to the outlet at Tampines Mall for anyone keen on hair and body products."

Zheng Kai helped me with my hair analysis and was very patient in explaining everything. I will try the samples he recommended.

Wendy is very friendly and helpful. The scalp check was clear, so I could understand my issue and status well. Thank you! 👼🏻

"I had an incredibly enlightening experience with Cherry regarding my scalp and hair prescription. From start to finish, Cherry was not only professional but also deeply knowledgeable. She took the time to thoroughly understand my concerns and provided a personalized treatment plan that felt tailored specifically to my needs. Her expertise truly shines through, and I left feeling more informed and confident in managing my scalp and hair health. I highly recommend Cherry for anyone seeking a thoughtful and expert approach to hair care."

Wendy provided very nice service in the store. She's very good at explaining the products, and my mum is very happy with her purchases.

I came around 8 pm at L’occitane Tampines and purchased two of its EDTs and a men's body wash. The transaction was done smoothly. The staff didn't pressure me to buy other items. I don't know his name; there were only two staff members there at the time, one female and one male. I appreciated his service. He gave me ample space and time to browse and decide, yet he was there whenever I needed help. To L’occitane Singapore, please increase his salary and give him extra bonuses. You have a great staff; please keep him.