Guardian Health Beauty Pharmacy Tampines Mall Click Collect

I am writing to express my extreme dissatisfaction with the behavior of one of your staff members during my visit to your store yesterday, January 23rd, at 8:54 PM. What should have been a simple and pleasant transaction turned into a frustrating experience, and I feel compelled to bring this to your attention. While patiently waiting in line at the cashier to pay for my medicine and medicated mouthwash, another counter opened. The staff member stationed there called out in Chinese, saying "lai lai," prompting me to move to her counter. When I placed my items on the table for her to scan, I noticed she didn't even bother to ask if I had a Yuu membership before proceeding with the scanning. While this lack of attention to customer engagement was mildly irritating, what followed was much worse. As I opened my app and showed her my Yuu membership QR code, she scanned it and then abruptly asked, *"You want to redeem?"* Confused and surprised, I responded, *"Oh, I have points?"* Her response? A condescending and dismissive, *"Of course! I won’t ask if you don’t have!!!"* I was stunned. Not only was her tone unnecessarily sharp, but her response dripped with sarcasm and a lack of basic respect. Trying to maintain composure, I replied, *"Oh, I see. Very sarcastic, huh?"* She then muttered a half-hearted *"sorry"* with no real acknowledgment of her inappropriate behavior. When I asked for her name to report this incident, she refused to provide it and instead questioned why I wanted her name. This level of defiance and lack of accountability is absolutely unacceptable in a customer service role. I cannot stress enough how deeply disappointed I am by this encounter. A pharmacy is a place where customers seek care, assistance, and professionalism, not sarcastic remarks and resistance to accountability. This incident not only reflects poorly on the individual but also damages the reputation of Guardian Pharmacy as a whole. I demand that this issue be taken seriously and that the staff member in question be counseled on proper customer service etiquette. Additionally, I strongly urge you to review your training procedures to ensure that all employees maintain the highest standards of professionalism and courtesy when interacting with customers. By the way, receipt has her name. VALERIE

No body answer calls...they are so busy

Bought important medicines

Small outlet with a small range. While range is small, it is well selected.

A very small guardian

Probably the worst experience I had in guardian. Went in to get medicube product and approached a Malay female sales assistant and query on the difference between the pore brush and was given a don’t care attitude with simply saying she has no idea. Then followed with asking why the promotion sign of discount was not applied on my product purchase and simply responded with system did not prompt and the promotion tag was not taken down. After which I left and returned again to ask for refund and her handling knowledge of performing refund was zero hence asking another personnel male (who is knowledgeable and helpful) for help. And eventually he was able to process my purchase with the indicated promotion applied. The management should look into the attitude and competency of this female sales assistant who display negative customer fronting with a bad attitude of providing a pleasant customer experience.

I had purchased 4 bottles of shower foam (2 bottles at $5 for Yuu member) at Tampines Mall outlet on 22/05/25 (evening time). The cashier (muslim staff) transacted at $3 per bottle which comes out to $12 instead of $10. We had made payment via credit card. When we approached the cashier to highlight to her it was over charged, she simply told us we did not inform her that we are a Yuu member and is not her fault. Moreover, she said is the system who charged wrongly and not her. I told her my objective is to get a refund and not to argue who is right or wrong. Eventually, she tried to void the receipt in order to process the refund but after several attempt she's still trying to fiigure out how to do it. There's another Chinese staff who tried to handle our refund but the muslim cashier still insisted that she wanted to do it herself. However, she has to depend on the Chinese staff to help her. It's been an unpleasant experience which we need to make payment again wherby the refund will onlycredit into my card in 2 weeks' time. I told your staff how should I be assured that we will receive the refund by then, I was told I need to keep the receipt for 2 weeks and go back to them if I did not receive the refund by then. By hearing that, I was walked off withgwtting the refund.