I was helped by an Indian/Punjabi man who seemed to be Sikh from the bangle on his wrist. I didn’t take down his name, but he didn’t have a very good attitude towards my father. He spoke quite rudely and was very curt, which was unprofessional for someone in customer service. I hope he can do better, as the customer service here is usually good.
Usman Shah
2
Location and proximity are good, but unfortunately, their service was below par. Specifically, the queuing sequence was disorganized. The lady at the service counter was unfriendly; she became irritated when asked multiple questions, seemed eager to finish the conversation and move the line along quickly, and was not properly aware of things. She even had difficulty communicating in English.
Visiting that center is not recommended; it will be a waste of time that could be better utilized elsewhere.
Divya
5
I would like to commend Soon Cheng for his patience while explaining the different plans and for patiently answering the many questions we had. I honestly had given up on Singtel until I spoke to this sales staff. Singtel really needs more such friendly staff to support their services.
Daniel
5
Was served by Henry, a very nice, helpful, and patient young man.
He helped to upgrade my SIM plan and change a lot of my current plans (e.g., broadband, home number, etc.).
He was extremely patient and answered all of our queries patiently, providing useful information in a pleasant tone. He provided key information about the plans we were changing in a way that was easy to understand.
Overall, his customer service was excellent. I had a great experience and look forward to more interactions with people like him. 😊
Foon Kwok
3
Here's the edited review:
This is a pretty small Toys R Us. It's sufficient if you are looking for regular toys. If you are looking for more hard-to-find toys, you may want to venture to other Toys R Us stores.
The queue for the cashier is long and slow as usual. I find that this is always the case, no matter which Toys R Us you go to.
Staff are polite, but it seems like the shop usually operates with a skeletal staff.
I find that customers will need to get the Stars Card to get more discounts, as the Stars Card gives cashback to offset purchases. Stars Card members are entitled to special member-only offers too.
Overall, it's a pleasant shopping experience at this Toys R Us.
Joanna Cheng
5
Visited and got a 20% discount on Lego. Staff were friendly, and we did a lucky draw at the outlet. And won a nice microscope prize! Thank you! I will revisit for the kids' Christmas presents! 🎁 …
Asher Austin
5
Wide variety of toys (mostly indoor, a few outdoor like tricycles) for kids below 10 years old. Great place for kids' birthday gifts. Limited options for outdoor sports activities.
Yong Seng
5
I had an excellent experience at Toys R Us (Tampines Mall) thanks to Ms. Su (staff ID: 42047229). I was looking for a "kids camera-pink," but it wasn't on the shelves. Despite being busy with her shift, Ms. Su went out of her way to help me. She checked the store's stock and even contacted other outlets to locate the product. I was in a rush, with Christmas just around the corner, and she fully understood the urgency. She not only found a store with the camera in stock but also issued me a collection ticket, ensuring I could pick it up in time for Christmas. I truly appreciate her kindness and dedication to providing exceptional customer service. She was incredibly helpful, and her efforts made my holiday shopping much less stressful. Thank you, Ms. Su!
Desmond Tan
1
We were at Toys R Us yesterday, Friday, 9/3/25, to buy toys as a birthday gift for our niece. After paying, we were disappointed that there was no longer a gift wrapping service. So we asked for wrapping paper to wrap them ourselves. We were also looking for some tape, but found none and requested staff to spare some. Again, we received a disappointing reply: “We do not have any to spare.” Since we were going straight to the birthday party after buying the toys, we did not have a chance to give a wrapped gift. A lesson learned: we will not do any last-minute shopping for gifts at Toys R Us.
Eric Pak
5
This is one of its many chains here on the East Side. Though not as big as other branches, it does offer toys and games for all age groups, a wide array of different games, and the latest releases and hottest items. If you are buying for yourself or as a gift, it's quite easy to find something suitable here. They also provide free gift wrapping 🎁