I dropped off a blazer for dry cleaning on Tuesday and chose the express service (even though I didn’t really need it). They said it would be ready in three days, but it was done in just two! The cleaning job seems okay—at least no missing buttons. The lady at the counter was polite, but the male staff member was quite rude.
Stephanie Koh
1
I have yet to collect my jackets. I've gone twice. The counter staff said they would be ready in a week, but didn't inform me that I would be notified by WhatsApp message. So, on my first visit, I was unable to collect them successfully.
Then, after receiving a text and fixing the pickup time, they even said I had to pick up on the same day. Again, I was unable to collect successfully. The counter staff said the jackets had not been delivered to them yet, and no one had texted to update me beforehand.
Service is really very bad. If you plan to use your jacket, do not use their service. You might end up going overseas without being able to get back your clothing as planned.
Mark
5
Amazing 5-star service! I had an urgent event and needed my laundry done within a week, way ahead of their usual 1-2 week turnaround time. Not only did they understand my situation, but the owner went above and beyond by personally calling the warehouse to expedite the process. Miraculously, my cleaned jacket was delivered the same day, just in time for my evening event. Their dedication to customer satisfaction is truly impressive. Highly recommend for their exceptional service and flexibility. Thank you for the amazing service!
Mei Chee
1
This has been a nightmare. I sent in my dry cleaning in late December, and almost a month later, they still haven't returned my clothes. I went to the store on the scheduled pickup date but was informed that my clothes were not ready and they suggested I pay a $5 delivery fee. To save myself the trouble, I made the payment. Then more nightmares began. After a few days, they texted me that the items were ready and would be delivered to me, but they never delivered and informed me that it was their mistake. Subsequently, they either didn't reply or gave empty promises. My clothes, which cost a few hundred dollars, are still with them, and they just read my texts and don't reply. To this day, almost a month later, I still haven't gotten back my clothes. HORRIBLE!
Arvin Das
5
I had a great experience at the OSIM store in Tampines Mall. The staff were friendly, knowledgeable, and provided helpful demonstrations of their products without being pushy. I especially appreciated how they took the time to understand what I was looking for and recommended options that really suited my needs.
Shi Zhaoru
5
Very good customer service from Lan Jing. I have bought the UDiva sofa in July and have used it for a few months already. It's a very good product and looks good in the home too!
Alvin Lim
5
I recently purchased an OSIM massage chair, and I couldn't be more pleased with my experience. The quality of the chair is exceptional, and the comfort level is beyond anything I expected. After a long day at work, it's like having a personal masseuse right at home. The variety of massage functions and customizations **is** fantastic, and the design fits perfectly in my living room.
The customer service was also excellent, **with** friendly and knowledgeable staff who helped me select the best model for my needs. Delivery was smooth, and setup was quick. Highly recommend OSIM if you're looking for top-notch wellness products!
Lena Yeo
5
A big shoutout to Criss for his excellent service. He was attentive to both my mum and me, anticipated our needs, displayed good product knowledge, and matched it with what we wanted, despite it being a very busy Mother’s Day. It was our first time, and we are sold on Osim products because of Criss’s expertise.
Sandra Tan
5
Was served by Alan at Tampines Mall. He was a very friendly and helpful guy. He is patient and well-mannered. He went the extra mile to provide good service. Keep up the good work, Alan.
Nora Salim
5
I purchased the beauty set from Osi, and their sales rep, Chris, is very approachable and friendly and explained to me the functions of the items I purchased. I am happy with his service.