An outlet I wouldn’t revisit. Ordered an oolong milk tea 25% sugar, no ice. And the drink still came out diluted?! Disappointing, not worth my $3.60!
Foon Kwok
4
Here's the lightly edited review:
This Koi cafe is located at an obscure corner of Tampines Mall. I wouldn't have realized it was there if not for the prominent sign near the information/redemption counter at Tampines Mall. The service was prompt, and I didn't have to wait long for my drinks. It was nice that there is a sitting area for customers to enjoy their drink. Taste-wise, the drink is up to Koi's usual standard. I would recommend this Koi cafe for bubble tea lovers.
Dani Zulkifli
1
Here are a few options, depending on how minimal you want the changes to be:
**Option 1 (Most minimal):**
"The cashier allowed his own race to cut in line while I was queueing. I have never seen anyone do such a racist act."
*Changes: Added "The" to "Cashier" for clarity, changed "Never seen" to "I have never seen" for proper grammar, added "a" before "racist act" for grammar.*
**Option 2 (Slightly more natural phrasing):**
"The cashier allowed members of his own race to cut in line while I was queueing. I have never seen anyone do such a racist act."
*Changes: Added "The" to "Cashier," changed "his own race" to "members of his own race" to make it grammatically clearer that it was people, changed "Never seen" to "I have never seen," added "a" before "racist act."*
I would lean towards **Option 1** as it adheres most strictly to "most of the original wording intact" by keeping "his own race" as is, only fixing the immediate grammatical issues around it.
Binyou Sin
5
Friendly staff gave good recommendations, and the service speed is commendable, especially compared to some other outlets. Thank you!
Zhi Yang Tan
1
Horrible experience.
I dropped off my jacket at the Tampines outlet in early January, and initially they promised that I would be able to get it by CNY. Made a wasted trip down, and they made excuses, claiming it was at the factory. Waited another week, yet I never received a follow-up text. Went down AGAIN and they made the same excuses. Now, they're refusing to answer my calls, and I have not received a single text message updating me about the status of my jacket, which I need urgently for an upcoming trip.
DO NOT visit this outlet unless you want to be given the runaround, with repeated excuses and zero updates.
Jun Rong Liu
1
Irresponsible, horrendous customer service, and a complete lack of accountability.
I had arranged to collect my suit jacket on a specific date (as instructed by the staff), only to find it was not ready, with no prior notification from your team. Despite assurances of a home delivery to rectify the mistake, it failed to materialize, forcing me to make yet another trip to collect my item.
Throughout this process, there was no proactive communication or apology from your staff, demonstrating a lack of accountability and disregard for customer service. This experience has been frustrating and a complete waste of time, and I strongly advise others to consider alternative services. I would give 0 stars if I could.
Syaqira Hurslett
1
I sent my winter jackets and clothes for dry cleaning. They texted to set a date for collection. However, when I went there, the clothes were not delivered! To make matters worse, I had to follow up with them on this. They promised to deliver to my home instead, but again, the clothes were not delivered. I had to go down again the following day to collect my clothes. Mind you, I had to follow up with them when it was their mistake. The team did not even bother or have any courtesy to inform or follow up with the customer. Utter waste of time and poor communication with a paying customer! The staff has zero customer service, and no service recovery was done at all. Please DO NOT ever engage their laundry service. From the POOR communication, the UNPROFESSIONAL handling of service delivery, and the FAILURE to do any form of service recovery, I recommend NEVER coming to this place at all. It was truly a nightmare!
Jay Koh
1
I have been very patient with this company for their failure to fulfill promises regarding pickup and drop-off. To be fair, the first time I used their service, it seemed okay. However, the second time I entrusted them with more winter coats, two of them came back uncleaned. They took them to reprocess and then disappeared without telling me when I would receive them back. Their mobile number also cannot be reached. I will be considering reporting this to the authorities.
Koh Yi Yong
1
The service is exceptionally horrendous.
I sent my winter jacket (which is NEW) for dry cleaning in mid-December, and until now, the Care team has not been able to find it. I have received no updates or communication regarding its whereabouts.
Despite reaching out multiple times to their staff member, Owen, and even providing photos of my jacket, I have not received any adequate responses or progress on locating it. The lack of follow-up and transparency has left me extremely disappointed, especially given the extended duration of the issue. I even visited the outlet weekly for the past two months, and the only thing the staff can do is just write my order number down, give me an apologetic smile, and say they will follow up, which they never do.
I have just written to their Senior Management for immediate action to locate my jacket or provide an explanation, and I sincerely hope they will look into this matter and ensure it is resolved promptly.
And I agree with another reviewer: if I could rate this place zero, I would!!!
Rainie Ang
1
I am extremely disappointed with The Care Laundry Shop at Tampines Mall. There was absolutely no communication about delays in their laundry services. It took them three weeks to notify me that my laundry was ready for collection. To make things worse, they only gave me two days to collect it—compared to the usual five days.
What’s even more frustrating is that if I didn’t collect within those two days, they would send my items to their storage facility and charge me a $25 retrieval fee due to their "limited storage space" in the shop. This is completely unreasonable, especially since the delay and backlog of orders are clearly due to their inability to handle the large volume of customers. It’s not the consumers’ fault that they are overcapacity.
This level of poor communication and customer service is unacceptable. I will not be using their services again and would advise others to be cautious before doing so.