Din expects the service from this branch to be that good! There was no hard selling at all; I was served by Zarlina. Furthermore, she is trilingual. 👏 Her customer service is excellent! Another staff member, Hui Sin, was also very friendly and helpful.
Shopping at this branch makes me feel super relaxed. I guess next time, I will top up my body shop products from this branch. Thumbs up! 👍👍
The only downside is that I really miss their range of fragrance oils, which is now so limited. Also, my favorite olive oil scent has changed so much. ☹️
The staff was very friendly, especially one of the administrative ladies. She was very patient in explaining the course details to me and brought me to view their music classrooms. 👍 The downside is that they are not on a retail floor, and there is only one escalator at the corner to go up.
"Helpful staff helped me gather the books that I needed. My daughter enjoys her lessons here with Teacher Kelly. She's a wonderful and patient teacher!"
My son has been with Yamaha Music School since he was 2 years old in Apple Class at Tampines Mall. The reason we chose this location is its convenience for us, and the staff and teachers have good communication and a good relationship with us. They also provide good guidance for the students in their teaching. We appreciate and thank them for their time and effort. Thank you.
I went there yesterday to buy my daughter a keyboard for her birthday. I saw a total of 4-5 staff, and only one guy knew anything about the instruments. He was knowledgeable and was trying to help, but we waited for more than 30-40 minutes just to be heard! Because he was attending to another customer—mind you, there were only two customers in the whole store: us and another guy—still, it took such a long time to attend to us. And it took us about 7-10 minutes to decide and buy! Why is Yamaha so short-staffed? At least there should be 2-3 sales representatives to help customers with instruments. Try waiting for 30-40 minutes with a child! If it wasn’t a birthday present, I would have left immediately!
Notice of blacklist of Yamaha Music School due to an unprofessional music teacher commenting on my phone model and my "person with special needs" card.
I was interested in electone training and, in November/December 2022, went to the Yamaha Music School in Plaza Singapura. They told me that all student capacity was fully booked and no free slots were available. I managed to get a university undergraduate to teach me music theory within one month (30 days), but Singapore school and university holidays are from May to August 2023, so the university student was unavailable to teach electone. I called every Yamaha Music School in Singapore, and Tampines said there was a free slot available on Thursday evening, starting June 1, 2023.
The music teacher was unprofessional. I showed her my "person with special needs" card, and she said the medical condition for the card's issuance was not stated. She also commented on my 5G phone model when I showed her that I had loaded the Bluetooth wireless MIDI music software Flowkey on my phone.
I was already practicing Monday to Friday during lunchtime, using a generic 61-key keyboard and a broken 20-key Yamaha electone leg pedal. It's impossible to have an electone in the office because it is too big and heavy, and Yamaha does not have a light 3kg electone with a light 2kg leg pedal. I still did not meet her expectations, and she refused to teach faster. She did say that she had a student who could finish one book in one month and that she did teach that student faster.
I even timed the Yamaha electone's rhythm timing speed, which was about 0.9s, 1.8s, and 2.7s, so I could use a watch to approximate the timing when practicing in the office. Because it is impossible to have an electone in the office, the Yamaha Music School teacher even asked why I used the watch instead of listening to a specific rhythm and speed, but there is no electone in the office. I already tried my best to simulate an electone in the office using a generic 61-key keyboard and a broken 20-key Yamaha electone leg pedal.
Now that the Singapore university is open, the undergraduate is teaching "Castle in the Sky" in E flat (3b) and G minor (5# or 2b). The Yamaha Music School teacher refused to teach at a faster pace (she did say that she had a student who could finish one book in one month and that she did teach that student faster). So there is a very big gap between the undergraduate's teaching and the Yamaha Music School's teaching.
On weekends, I have to do other tasks, and the university undergraduate continues teaching me music.
Maybe this is the reason why the June 1, 2023, training slot was open: because the previous student was not satisfied with the training or had been commented on unprofessionally by the same teacher.
My son has been a student at Yamaha TM for a few years, and he really likes the place. He likes every studio, big or small, and he is happy learning from the experienced teachers there. The teachers and staff gave very knowledgeable advice on which piano was suitable for my son. Thank you, Yamaha Tampines Mall.
Purchase of electric guitar & accessories at Tampines branch on Saturday, September 2nd, late afternoon.
I would like to offer my compliments to the sales team (especially Mr. Too Yun Shyi) who delivered excellent customer service and assisted us with great instrument knowledge and expertise.
Moreover, good teamwork in serving customers was also shown. For instance, while Mr. Too was explaining the color options, his colleague had already gathered the options and showed them to us. Their teamwork added a warm and harmonious feel to our purchase experience.
It's a blessing for Yamaha to have such a great sales team. We have no doubt recommending friends and students to visit the Tampines branch and approach the friendly and professional sales team for advice on purchasing suitable instruments.
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