Li Wei
10/19/2023 12:07 PM Complaint 👎👎 I went to the Tampines Mall outlet to purchase shampoo, but I accidentally bought conditioner. I went back to exchange it quickly, within two minutes. Before that, when I wanted to pay, a Chinese girl named Erin with golden hair was playing on her phone at the counter, and no one assisted me. Finally, another staff member asked her to process my payment, but she looked unwilling to help. Also, she never double-checked with the customer about what they were buying. When I returned to the store for the exchange, she was angry with me and told me to check properly before I buy next time, with a bad attitude. I understand it was only $27, but she shouldn't show that bad attitude to a customer. Lastly, she didn't give me the receipt and said she needed to keep it. What a bad experience shopping at this outlet 👎👎👎
