Yamaha Music School - Tampines Mall

We were disappointed with our experience at the Yamaha Junior Course. From the start, the front desk staff came across as unfriendly and unwelcoming, which did not set a positive tone for the school. We enrolled our child in the course expecting a consistent and engaging learning experience. However, Teacher Eve frequently took leave, especially during school holidays, and the replacement arrangements were poorly managed. This disrupted the learning flow and made it difficult for our child to stay engaged. Additionally, the teaching style lacked the interactivity and enthusiasm we expected from a program aimed at young children. There was minimal effort to spark interest or make the lessons fun and educational. Overall, the staff quality and course delivery did not meet our expectations. We feel that improvements are urgently needed—both in terms of teacher consistency and creating a more positive, child-friendly environment.

I went there yesterday to buy my daughter a keyboard for her birthday. I saw a total of 4-5 staff, and only one guy knew anything about the instruments. He was knowledgeable and was trying to help, but we waited for more than 30-40 minutes just to be heard! Because he was attending to another customer—mind you, there were only two customers in the whole store: us and another guy—still, it took such a long time to attend to us. And it took us about 7-10 minutes to decide and buy! Why is Yamaha so short-staffed? At least there should be 2-3 sales representatives to help customers with instruments. Try waiting for 30-40 minutes with a child! If it wasn’t a birthday present, I would have left immediately!

Notice of blacklist of Yamaha Music School due to an unprofessional music teacher commenting on my phone model and my "person with special needs" card. I was interested in electone training and, in November/December 2022, went to the Yamaha Music School in Plaza Singapura. They told me that all student capacity was fully booked and no free slots were available. I managed to get a university undergraduate to teach me music theory within one month (30 days), but Singapore school and university holidays are from May to August 2023, so the university student was unavailable to teach electone. I called every Yamaha Music School in Singapore, and Tampines said there was a free slot available on Thursday evening, starting June 1, 2023. The music teacher was unprofessional. I showed her my "person with special needs" card, and she said the medical condition for the card's issuance was not stated. She also commented on my 5G phone model when I showed her that I had loaded the Bluetooth wireless MIDI music software Flowkey on my phone. I was already practicing Monday to Friday during lunchtime, using a generic 61-key keyboard and a broken 20-key Yamaha electone leg pedal. It's impossible to have an electone in the office because it is too big and heavy, and Yamaha does not have a light 3kg electone with a light 2kg leg pedal. I still did not meet her expectations, and she refused to teach faster. She did say that she had a student who could finish one book in one month and that she did teach that student faster. I even timed the Yamaha electone's rhythm timing speed, which was about 0.9s, 1.8s, and 2.7s, so I could use a watch to approximate the timing when practicing in the office. Because it is impossible to have an electone in the office, the Yamaha Music School teacher even asked why I used the watch instead of listening to a specific rhythm and speed, but there is no electone in the office. I already tried my best to simulate an electone in the office using a generic 61-key keyboard and a broken 20-key Yamaha electone leg pedal. Now that the Singapore university is open, the undergraduate is teaching "Castle in the Sky" in E flat (3b) and G minor (5# or 2b). The Yamaha Music School teacher refused to teach at a faster pace (she did say that she had a student who could finish one book in one month and that she did teach that student faster). So there is a very big gap between the undergraduate's teaching and the Yamaha Music School's teaching. On weekends, I have to do other tasks, and the university undergraduate continues teaching me music. Maybe this is the reason why the June 1, 2023, training slot was open: because the previous student was not satisfied with the training or had been commented on unprofessionally by the same teacher.

"Want to get practice papers for my grade, but the Tampines Yamaha branch doesn't sell them."