Location: Unit Number #04-04
Fashion accessories store located in Floor 4 · Tampines Mall
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Fashion accessories store located in Floor 4 · Tampines Mall
**X-Craft: Elevate Your Style with Unique Accessories**Based on 10 reviews
Out of 188 shops
Not enough ratings
Suresh Tan
I won't be visiting this shop anymore. I spent two hours explaining what I wanted to the staff. The owner should consider recruiting staff that can communicate better. Su (staff) is good.
Meena Letchumi
I went to xcraft today (July 10, 2024, around 4 pm) to get my nose pierced, and the lady got the placement so wrong. I had to draw the dot on my nose for her to pierce. Not only that, but she also pierced it way out of the placement where I wanted it to be; clearly, she did not use the dot as a guide, even though it was there. Secondly, the piercer was not patient with me and quickly pierced my nose when I said I wasn't ready yet. After that, she blamed me for moving and also told me it was okay, and then proceeded to lie to me and say that she got the placement right. After that, she used an alcohol wipe to wipe off the dot that I drew for her to pierce. This is ridiculous.
Pravin Pillai
Worst place. I need a reply ASAP. I went down to Tampines X-Craft to get some earrings. I saw a stud for $10. The guy said it was a very good material and that it was from Japan. I really liked the stud and got two pieces for $20. I went home and tried to put it on. I barely even put it in, and the stud broke. HOW? So I went to the shop the next day, and a female employee was there. I asked her if anything could be done. She was very rude to me and asked me to just buy another one. Why would I want to spend another $20? She was extremely rude. In the end, she kept the damaged earrings without returning them to me. What is this?? EDIT: HOW TO CONTACT YOU? IT WILL BE EASIER IF YOU GUYS JUST EMAIL ME.
Itskymxde
EDIT After replying to my email and getting my side of the story in detail, they helped rectify the situation by offering to repierce my ear again. A staff member named Solomon was experienced in letting me know the pros and cons of the placement and the risks involved. Thank you for the positive experience. I'd like to thank the admin and Lester for assisting me. ------------------------------------------------------------- I went today to get a repiercing and was met with a female staff member who kept questioning my ability to take care of a piercing. Not only that, the placement of the piercing was wrong. I showed her where I wanted it, and she still got it wrong. I got so angry that I just used my hands to yank the stud out after walking out. Waste of money and service. I am never going back to this outlet again.
Alia
Amazing service! The lady who did my piercing today was so professional. She made sure the placement was good for me and that I understood the aftercare. Overall, it was a very pleasant experience! I will definitely come back again.
Loh Wei-En
The crystal on one of my silver ear studs I bought fell off, so I went back to buy an exact replacement. The staff is friendly. A female staff helped me find the design I wanted. However, because she was picking them up with the wrong tool (looked like a pair of tongs rather than tweezers), she struggled a bit. In the end, the first two she picked up had some paint scratched off. She picked up a third one with her finger, so that one was left unscathed. In the end, I went with the first one that had the paint scratched off because the crystal was clearer. I was still thankful that she offered me the choice. A male staff later helped me coat the ear stud with vanish so that the crystal would be less likely to fall off. I'm thankful to him for going the extra mile.
Zen Chen
This shop has been here for a long time and always has good service! Thank you so much for your help today.
XiXi
I got my helix pierced here in August, and it healed in October. It was $10 for the helix, and the lady who did it was so nice. I went with my friend, and when she saw I was scared, she paused and asked if I was okay and wanted to continue. There is definitely a risk when piercing at X-Craft, but I like my helix a lot, lol. And I might be back soon to pierce another one; I hope it's the same lady.
Itskymxde
EDIT After replying to my email and getting my side of the story in detail, they helped rectify the situation by offering to repierce my ear again. A staff member named Solomon was experienced in letting me know the pros and cons of the placement and the risks involved. Thank you for the positive experience. I'd like to thank the admin and Lester for assisting me. ------------------------------------------------------------- I went today to get a repiercing and was met with a female staff member who kept questioning my ability to take care of a piercing. Not only that, the placement of the piercing was wrong. I showed her where I wanted it, and she still got it wrong. I got so angry that I just used my hands to yank the stud out after walking out. Waste of money and service. I am never going back to this outlet again.
