OPPO Concept Store - Tampines Mall

I never expected such excellent service from this OPPO store. There's only one salesperson, but he is incredibly knowledgeable about the products. He can answer almost every customer question and even proactively helps install region-locked apps—this is what top-tier sales should be like! The store currently has special promotions, indicated by red price tags on the tables. However, it’s possible that they always mark prices this way to attract customers. The price of the same OPPO phone in Singapore is more than double that of its official Taobao store and does not include the Xiao Ai AI assistant. Of course, the models sold here are all international versions, meaning they use the Google Play Store. I’ll write a separate review detailing the pros and cons of the two versions, as well as the highly praised Hasselblad camera. Currently, purchasing the X8 comes with a free 99-value gift box. I thought it would be accessories or peripherals, but it turned out to be a box full of nuts 🌰—totally unexpected! Buying the X8 Pro comes with a 199-value gift box. The box is larger and heavier, but inside, there are still just eight cans of nuts 🌰. I wonder if any customers are actually influenced by the size of the gift box. Other, more practical gifts include a transparent phone case, a pair of 4th-generation noise-canceling earbuds, and a co-branded phone case from another brand. Even with these gifts, the price is still more than double that in Shenzhen. Friends who have used the mainland version mentioned that non-international models tend to have poor signal reception—sometimes even losing signal in MRT stations where other phones work fine. A certain "leading brand" has the same issue, which is indeed frustrating.

The female sales assistant is super friendly and knowledgeable about the products. I bought an OPPO Reno7 Z 5G phone and had many questions, which she was able to answer. I had an amazing shopping experience and will visit again. The product itself is great, lived up to my expectations, and the connectivity strength is good. It's good quality for its price. I will recommend it to others.

Oppo has really upped their game in both their phones and their selection of sales assistants. There's a great improvement in service when I compare the current sales assistants with those I met several years ago. I was served by a male sales assistant, Trevor, on February 3rd, 2025, at the Tampines Mall branch. He was very polite and helpful. He showed a positive attitude and enthusiasm in serving customers. I bought the Oppo Reno 13 Pro in the end. So far so good, I am loving my new phone, and I am a happy customer!

Attended by staff Russel Ong. He was patient and helpful. He was sincere and helpful in solving my issue. My highest compliments to him for setting the customer service standard and representing Oppo's pristine product.

I must compliment your staff, Ms. Liwen, for her professional and friendly service. I bought an Oppo Pad Neo from your store in Pasir Ris Mall sometime last week and learned some basic functions of the device. Being an elderly man of 70+ and not very good with computers or IT, I had to seek assistance from Ms. Liwen on how to use the Pad Neo and its functions. Ms. Liwen was very helpful in explaining the things I didn't know. Keep up the good work and customer service. Cheers!