URBAN. M at Tampines Mall serves as a tech haven for Singapore's urban professionals and digital enthusiasts. Located on level 4 of the bustling shopping centre, this electronics specialist curates a comprehensive selection of mobile accessories and gadgets designed for the modern urbanite's lifestyle.
The store showcases an impressive range of premium phone cases, high-quality earphones, screen protectors, car mounts, and tablet covers from leading global brands including Aukey, Momax, Sudio, MOFT, X-Doria, and Jabra. Their product lineup caters to tech-savvy consumers who value both functionality and style in their digital accessories.
URBAN. M's knowledgeable staff provide personalised consultations and complimentary installation services, helping customers find the perfect tech solutions for work and leisure. The store's strategic location within Tampines Mall makes it a convenient stop for residents and visitors seeking reliable electronic accessories.
What sets URBAN. M apart is their careful curation of products that blend urban aesthetics with practical functionality. They understand that today's consumers want accessories that complement their digital lifestyle while maintaining a sleek, professional appearance. The store has built a reputation among Tampines Mall shoppers as a trusted destination for quality mobile accessories and exceptional customer service.
Please do not go to this shop they are not honest sellers. I went in wanting to buy a IPad casing found one and ask for price and the gal said 29.90 but after making payment it turn out to be 89 I was shock and immediately wanted to stop the transaction. But then they said cannot refund because it’s paid. They refuse to refund and also force me to take other iPad cover and a plastic sheet over which I felt that I was force to take it.
She also said that this is all she can do either take the case I bought or take the other option for the casing and the plastic cover.
This is a scam shop do not go.
HK Foo
Lady who served me on 21,22 Feb 2023 at night (Poh Yi) 5 stars.
Lady who served me on 23 Feb 2023 night 2023 (Alice) 2 stars.
Purchased the dome tempered glass for s23 ultra on 21 Feb, The lady (Poh Yi I believe) who installed for me was very friendly and chill.
The glass installed have slight whitening and small bubbles at the corner, which is why I visit again on 22nd to have it fixed.
Poh Yi mentioned if still have bubbles, no choice might have to reinstall.
3rd day (23rd Feb), still have slight whitening and small bubbles, went to shop again and this time its Alice I believe.
She mention she will try fix for me. Im fine with it, I just mentioned to her the previous staff said to me that if still have bubbles they might change another one for me.
Shocked me when she raised her tone at me and said "WE DO NOT CHANGE THE GLASS, ONLY REPAIR". Wow.... girl... I know these are hard to install Im still human and understand, but you really dont have to raise your tone at me like that.
Plus im aware dome tempered glass came with a spare and mine installed was just a first glass.
Left and then I realised the dust plug that I installed was missing. I went back up again. Store glass panel is up (Closing), She was there but initially she reject me when I knock, then I just told her I was looking for my dust plug. She immediately hand to me.
My guess was this Alice was just worry the installation will overshoot the closing time if she were to reinstall the glass, because I understand the 2nd install will take longer time due to longer UV cure to ensure proper installation.
I understand its near closing time and reinstall might take too long. You could just tell me to come another day I would totally fine with it. You guys are human as well and so am I.
Ok at least it was repaired and looks fine, but few days later I still see 1 small bubble and very slight whitening at the edge.
If I went back, will be my 4th day back there and I think Alice might just reject me. I could not be bothered, hence I fixed the bubble myself with my own UV light, I just need to add pressure and push the bubble out and cure it longer. However, the small whitening at the edge I could not fix it.
Overall Im not blaming the staff for the product fault, I understand its the nature of these tempered glass are hard to install.
Its the service, Poh Yi is very friendly, while Alice gave me the impression that if I went back I will be rejected.
yvonne
I brought a matt screen protector at your shop a month ago and that the staff who printed my screen protector mentioned a thin line cutting the middle of the phone would be gone within a week. To my dissapointment even more than a month the line is not gone. Its downright low production printing and they never highlight this during point of purchase purchase. Printed and expect customer to accept. This is actually consumer's rights goods sold is not of considerable condition. Staff at bishan branch is not helpful at all as well. Very bad experience.
Yeo Yak Moong
Went to Tampines Mall outlet to get a X-Doria protector n screen protection for my new Apple Watch. Immediately after coming back, the corner of screen protector starts to peel. When back, the sales staff was very nice, replaced a new one but the corner start to peel again within 3 hrs. She told us that she can only replace once. I don’t think this is right n professional, which means if the product is faulty, you will not be responsible cos you have already replaced. That’s not right at all. We are a regular customers for so many years. Will think twice about going back. My invoice no: 6667
No Ra
The salesgirl at Tampines Mall was totally uninterested to serve us, too busy on her handphone, but I still bought the Aukey chair costing $269 cos I needed it. The can't be bothered salesgirl booked a date for delivery as per the date we required but the delivery man never turned up and there is NO telephone number for me to contact anyone at all. Now I am in front of the shop waiting to cancel my purchase but there is no one here. Signage says WILL BE BACK IN 15MIN. But it is more than 30min n there is still no one here. Please do not buy from this shop if you don't want this type of trouble.
Sinyee Liew
I just patronised this shop on 20 july 1.40pm. The lady who served me has a very bad customer service. She explained thing to me in a rush and with an inpatient tone. Relectunt and dont want to explain. After saying one sentence she quickly took out her phone to use. Feel v disappointed by this kinda service esp the products also not cheap. I wont buy anything from this kinda shop with this kinda customer service.
Analyn Aguilar
Bought screen protector, case, camera lens protector which costs nearly $200 but after 2 days screen protector crack. Went there for warranty but said cannot. The screen protector that was bought is not cheap, costing to $60 but not good. Went to another shop to change and got a feedback from the seller that the screen protector that was cracked was the good quality. So feels like what they sell are only imitation and not original and they are selling it very expensive
Positive Reviews
jerJER LEN
did not expect to get wireless charger power bank and card holder as freebies after buying $240 worth of items. Great! Thanks to the best store manager Ms. Elise.
Yuan Chin Soh
The staff was very helpful and patient in assisting us with our queries! Very professional with how she applied the screen protectors for our phones as well. Thank you!
Alison Lai
Wei Chi provided excellent service—friendly, patient, and highly knowledgeable. He answered all my questions clearly and made me feel confident throughout. I'll definitely be back ;)
Jaslyn Chua
Great service by Poh Yi. She was very careful in applying the screen protector and also introduced great casing for me too. Awesome service.
Aisha Ibrahim
wei chi served me well and she placed my screen protector neatly .
Sochantha Huang
Poh Yi was a great help ! The screen protector cast did not fit my phone for some reason, and she helped me to solve it !
Bob Teo
Contrary to the reviews here, I was served by Alice and the service was great! Alice was very professional during the installation, definitely knows what she is doing. Besides, the installation was free with no charges. Thus, if one is so particular, maybe install yourself? Mine was perfectly installed with no bubbles or peeling off, currently Day 2 and hope that it will be fine for longer term use. I am using an UAG case and it fits perfectly fine with my S23 Ultra with the Dome glass. Cheers! Will definitely revisit and recommend. Thanks Alice!
Sharon Ng
Thing Wei is very patient to assist me with the installation of the screen protection which I preorder online. Also when I ask her for other Samsung Ultra S24 accessories she did well with her recommendation and I ended up buying it. Like her service and will be back again.
Kri S
My repeated purchase at this store with Thing Wei. I can always rely on Thing Wei to get my phone protection done swiftly. She’s very detail & professional in her work and I’m always pleased whenever I get my new protectors or phone case from her. Highly recommended. Thumbs up!!
Samantha Lee
Second time getting my handphone case, screen & camera protector done at Urban.M by Vin (WeiQi). She always does it professionally & meticulously. Always ready to answer all our questions patiently as well. Thank you :)
Reno Sim
I would like to complement shop assistant Pohyi for her excellent and helpful assistance, to answer my multiple questions , in regards of the products. Humbly , she not only answered products I was interested in but also, walked the extra miles, to patiently replied enquiries that were not related to products. She deserves to be praised and she is responsive. I, as a customer, have truly learned abundantly about the product I purchased.
Thanks for the product and her help. Good work!
27.01.2014
Benny Lim
Really excellent job pasting my screen protector by Urban M team. Friendly people and staff took great care in handling my phone and explaining the after-care part of maintaining my screen protector. Hard to find such service elsewhere. Will def come back again
Sue Shewa
Came down and asked the salesgirl if there's a phone case for Samsung A54 5G. She was very nice and helpful. Told me there's only one type but it's the bumper type. Did my tampered glass for the phone as well and got a powerbank. Didn't get her name but very friendly. I went on Monday 16 October morning.
