Chloe Leow
Product variety not a lot, small and staff aren't very friendly either. But it's nice to have a pet store nearby for last minute purchases.
The vibrant red storefront of Pet Lovers Centre, inviting pet owners inside.
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Pet Lovers Centre - Tampines Mall
Retail
Specialty Stores
Location: Level B1, Unit Number #B1-25/26
Quality products and services
Services
In-store pick-up for online orders
Offers delivery
Pet Lovers Centre at Tampines Mall represents Southeast Asia's largest pet care retail chain, bringing over 50 years of expertise to Singapore's eastern region from their comprehensive basement location at #B1-25 where pet owners can discover everything needed to care for their beloved furry, feathered, and scaled companions. Founded in 1973, this premier pet destination offers access to over 15,000 carefully selected products spanning hundreds of premium pet care brands, ensuring that every type of pet receives the nutrition, comfort, and entertainment they deserve. The extensive inventory includes everything from premium pet foods and healthy treats to comfortable bedding, stylish apparel, engaging toys, and specialized care products for dogs, cats, birds, fish, reptiles, and small pets.
The shopping experience at Pet Lovers Centre Tampines is enhanced by their team of veterinary-trained Pet Care Consultants who provide professional advice on nutrition, health, and behavioral concerns, helping customers make informed decisions about their pets' well-being and happiness. The store's thoughtful layout showcases products by pet type and need, making it easy for owners to find specific solutions whether they're caring for a new puppy, managing a senior cat's health requirements, or maintaining an aquarium ecosystem. Beyond retail products, the location provides access to Pet Lovers Centre's comprehensive services including grooming appointments, veterinary consultations, and specialized services like their pick-a-pet program and professional pet transport solutions.
Operating daily from 10 AM to 10 PM, Pet Lovers Centre Tampines offers convenient shopping hours along with flexible service options including in-store pickup for online orders and home delivery services that bring pet essentials directly to customers' doors. As part of their 160-store network across Southeast Asia, this location maintains the high standards and extensive selection that have made Pet Lovers Centre Singapore's most trusted pet care destination. Whether customers are first-time pet owners seeking guidance on proper care, experienced pet parents looking for premium products, or simply need routine supplies and professional advice, Pet Lovers Centre Tampines delivers the expertise, selection, and personalized attention that ensures every pet receives the love and care they deserve throughout their lives.
Operating Hours
Open
Closes in 2h 44m
Monday
11 AM - 9:30 PM
Tuesday
11 AM - 9:30 PM
Wednesday
11 AM - 9:30 PM
Thursday
11 AM - 9:30 PM
Friday
(Today)
11 AM - 9:30 PM
Saturday
11 AM - 9:30 PM
Sunday
11 AM - 9:30 PM
Overall Rating
2.3
/
5
Based on 20 reviews
Mall Ranking
#207
Out of 278 shops
Category Ranking
Not enough ratings
Negative Reviews
Season 8404
My review was not showing, so I post it again: Very disappointed experience. Not being treated nicely. Store staffs protect each other and being fierce to customer. Wouldn’t buy from this brand anymore.
丘天
Just saw one comment saying 2/3 staffs are not properly trained. Fully agree. The moment you pressed “satisfied” button, their work is done. And it’s the time they openly critique you. By this way they chase away good customers and keep difficult customers, and then they complaint customers are making their life difficult. :) They serve as if they’re the sole shop selling pets stuff. I won’t go back again. Now I buy from Shopee , pets fair, Taobao, other online pets shops by searching “online pets store”. There’re have many choices and come with discount vouchers better than pets lover Center.
Charmaine Chuang
THIS. IS. A. SCAM! I visited the store on 17 May. As my family member's membership has expired, the staff told me about the renewal and specifically told me that a transfer of ownership was allowed. I didn't get her name but it was a female staff on duty on 17 May @ 1pm. All I had to do was to go to Pet Lovers website and chat on the Live Chat to request for it. To my astonishment, this CANNOT be done. Pet Lovers "admin" protected their staff and told me necessary coaching will be provided to the team to ensure that such incidents do not recur in the future. What's the point of telling me this when no remedy can be done? This is counted as a fraud case from your staff whom you're protecting!
Marcus LimHG
Recently brought the Oxbow Timothy Hay has such a below standard quality. Was very dry & contain brown hay. My 2 guinea pigs refuse to eat them. Can't call this premium quality hay. Had to look else where for replacement.
Claudia Lee
i had a very unpleasant experience at the shop. the shop didn’t allow the member QR photo. they insisted that i have to download the app. wasted my time having to download the app. was it really necessary to use actual app instead of a photo? makes it really troublesome.
MH C
Omg lah. The stupid blue color $35 27cm hamster wheel is the worst wheel ever. Even a lil Vaseline won't save it. Can't even return the stupid wheel cos hamster already ran in it. The wheel squeaks louder than the hamster and it's unstable also. Apart from that, its held together by an insecure metal clip with nothing to cover the exposed sharp ends. Worst is that's the only big wheel available in the outlet that's suitable for Syrians at that time of purchase. ZzzzzzZzzzz. Please just get rid of all the stocks you have for the love of God. This wheel is a nightmare to all hamster parents. The 3☆ is for the friendly staff. None for the wheel.
Sonia Pasupathy
Incredibly unprofessional, 2 out of the 3 staff there need proper training. At least wait for your customers to leave before mocking them next time / making pointless comments.
Aaron Deng
I live in Tampines, I was this shop customer too. Today I help my friend deliver their new pet foods and the boss treat me like in disrespectful manner as I'm delivering new samples to him. Person like him has no kind hearted to treat pets and humans with such disrespectful manner.
Aaron d'Almeida
This store does not adhere to its operating hours. Arrived 10mins before closing hours but was closed.
Kim Tan
Staff is friendly , helpful, boss very bad attitude, show black face if u browse in d shop n buy a pkt of item , heard tis boss is alws like that , hardly want to patronise if he is around
Jaslyn L
Not even 9:30pm and the store is already closed, with all the staffs gathering at the cashier. Can’t even just grab a bag of treats for my pet which will take less than 5 mins (still within their operating hours stated).
SFL S
Poor customer service. A customer walked in asking loudly for this and then while I’m at the counter making payment. The shopkeeper didn’t know how to handle customer and serving him while I’m waiting halfway for payment to be completed.
christine Pestana
Average as place is congested. If a person was any bigger than myself being an XL. I could not move as freely. Hence, I wouldn't stay long. Just buy what I needed and left.
wen tan
The reason why i will never purchase from pets lover again. They collected my payment and failed to arrange for collection and delivery after asking me to wait for 1hr in the shop. Ridiculous. No word if apology and said that they will just refund me after 1 hr!
Positive Reviews
Angel
Many product options are available but space is quite cramped. it would be nicer if there is more space between shelves.
Yingying
So far so good. There are lots of selections for your pets (dogs and cats). We browsed the leash section and found many options. Abit pricey as compared to online shops but overall it was still alright.
Shirin Suyuti
You can join as a member and get a decent discount. I like to buy a mixture of cat canned food. The prices after discount will be cheaper than elsewhere as there's no minimum number to buy before discount. At other places, u hv to buy at least 12 cans to get a discount on d pet food.
Kam Yin Kwok
As a moderate sized store, the aisles will clearly be a little bit tight for accessibility issues. However the staff are eager to answer most queries and help out where possible.
little dot
My bunny's suppliers are all from pet lovers, range is wide. What I like most is the staff answers my enquiries and give me product comparison for the best deal
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