Emily Khoo
I believe the staff at this counter can do better in terms of service. Unlike the service I get when I am at the boutiques in town.
The iconic black Chanel double C logo on a white background.
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The iconic black Cha...
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Isetan Singapore
Retail
Department Stores
Location: Level 1, Unit Number #01-21
Quality products and services
Isetan Singapore at Tampines Mall has served as the shopping center's prestigious anchor tenant for 30 years since its opening in November 1995, offering a unique selection of Japanese and international fashion, beauty products, and gourmet foods. This distinguished lifestyle departmental store spans two levels, retailing an extensive range of products covering electronics, beauty and wellness, fashion apparel, toys, novelties, kitchenware, interior decoration, and men's, women's, and children's sundries.
Operating daily from 11:00 AM to 8:30 PM, Isetan Tampines has established itself as a destination for quality merchandise across womenswear, menswear, and children's wear, alongside specialized departments for home goods and lifestyle products. The store embodies the refined Japanese retail philosophy while curating both local and international brands that appeal to Singapore's discerning shoppers seeking premium quality and sophisticated style.
As part of the broader Isetan Singapore network, the Tampines Mall location represents one of the brand's key suburban outlets, having witnessed three decades of retail evolution in the eastern region. Following the closure of other Isetan outlets at Westgate and Parkway Parade, this store continues to uphold the department store's reputation for excellence in customer service and product curation. The upcoming closure scheduled for November 2025 marks the end of an era for Tampines Mall, as management prepares to transform the space into an elevated shopping experience featuring the latest in fashion, beauty, and lifestyle offerings.
Operating Hours
Closed
Opens in 5h 8m
Monday
10:30 AM - 9 PM
Tuesday
10:30 AM - 9 PM
Wednesday
10:30 AM - 9 PM
Thursday
10:30 AM - 9 PM
Friday
(Today)
10:30 AM - 9:30 PM
Saturday
10:30 AM - 9:30 PM
Sunday
10:30 AM - 9 PM
Overall Rating
3.3
/
5
Based on 7 reviews
Mall Ranking
#182
Out of 278 shops
Category Ranking
Not enough ratings
Negative Reviews
N A
The staff with white top got awful attitude. And even after purchasing she don’t bother to offer samples like other Chanel counter. Plus it’s not the first time to say they don’t have perfume vials at this outlet. Definitely will not be coming back here in the future. Jem’s boutique service were much better. Rather spend more there than here if I know this would happen
Danielle Ang
Repeat customer but because im wearing polo tee and tights, i felt that she chose to serve someone else that is more elderly and richer looking and not even acknowledge me even tho i ask about products and wait very long. Frustrated and walked away.
Positive Reviews
wowmj Y
Despite several negative reviews in Google, I’ve visited yesterday 4 August and I was very happy with Jazquen’s service. She was knowledgeable and professional to give recommendation of what shades I should pick for my compact foundation. Very happy with my purchase and there were free samples too! Would definitely re-visit again.
Shen
had a really great and positive experience with ms. lezquens services. ☺️ she was really patient with my inquiries and went above and beyond to guide me through the stuff that was new to me. Highly recommended ☺️
MK MK
I love Chanel beauty and the staffs here are very accommodating. I will continue to patronise Chanel and this Tampines branch.
Elena Grosu
The best!! Communication is excellent, customer service and care incredible! Thumbs up 👍 …
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