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Rating Summary

2.2

10 reviews

5
40%
4
60%
3
80%
2
100%
1
80%

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Reviews for Pet Lovers Centre - Tampines Mall

Season 8404

Season 8404

1

My review wasn't showing, so I'm posting it again: Very disappointing experience. I wasn't treated nicely. The store staff protects each other and is fierce to customers. I wouldn't buy from this brand anymore.

Claudia Lim

Claudia Lim

1

I had a very unpleasant experience at the shop. They didn't allow the member QR photo and insisted that I download the app. It wasted my time having to download the app. Was it really necessary to use the app instead of a photo? It made the process troublesome.

Jaslyn Lee

Jaslyn Lee

1

It wasn't even 9:30 PM, and the store was already closed, with all the staff gathered at the cashier. I couldn't even grab a bag of treats for my pet, which would have taken less than 5 minutes (still within their stated operating hours).

邱添

邱添

1

"I just saw a comment saying that two-thirds of the staff are not properly trained. I fully agree. The moment you press the “satisfied” button, their work is done. And that's when they openly critique you. In this way, they chase away good customers and keep difficult ones, and then they complain that customers are making their lives difficult. :) They act as if they're the only shop selling pet supplies. I won’t go back again. Now I buy from Shopee, pet fairs, Taobao, and other online pet shops by searching “online pets store.” There are many choices and they come with discount vouchers that are better than what Pets Lover Center offers."

Yinyin

Yinyin

5

So far, so good. There are lots of selections for your pets (dogs and cats). We browsed the leash section and found many options. It's a bit pricey compared to online shops, but overall, it was still alright.

Angela

Angela

4

"Many product options are available, but the space is quite cramped. It would be nicer if there were more space between the shelves."

S. L. Sim

S. L. Sim

2

"Poor customer service. A customer walked in asking loudly for something, and then, while I was at the counter making a payment, the shopkeeper didn't know how to handle the customer and served him while I was halfway through my payment."

Mark Lim

Mark Lim

1

I recently bought the Oxbow Timothy Hay, and the quality was below standard. It was very dry and contained brown hay. My two guinea pigs refused to eat it. I wouldn't call this premium quality hay. I had to look elsewhere for a replacement.

Xiao Dian

Xiao Dian

5

My bunny's supplies are all from pet lovers, and the range is wide. What I like most is that the staff answers my inquiries and gives me product comparisons for the best deal.

Aaron De Silva

Aaron De Silva

1

This store does not adhere to its operating hours. I arrived 10 minutes before closing, but it was already closed.