iStudio Tampines Mall

Ridiculous experience; the staff are unfriendly and unhelpful. I was told by a staff member that he couldn't take my phone and pass it to the technician for repair during my first visit. He told me to come back the next day, as the technician wasn't in that day but would be available the following day from 10:30 am to 7:00 pm. So the next day, I went to the shop again. There were three staff members in the shop. Since two were serving customers, I approached the other guy and requested a repair. This guy replied, "Oh! Technician!" Then, he walked back to the cashier counter, stood there, and stared into space, ignoring me. I was so confused, so I waited for another staff member to finish serving his customer, and then I asked him again for the repair. This second staff member then knocked on the door and asked the technician to come out from the room. The technician printed papers for me to sign as he submitted my case in their system. I needed to wait for five working days after the check-in. I was in a rush, so I took the paper and left. One week later, I went back to collect my phone, and the technician told me I should have read my emails and made payment before they could proceed with the repair. I told him I didn't know this and that I didn't have a spare phone or laptop with me, so I had no access to my emails. The technician asked me why I didn't check with him earlier about the payment procedure during my last visit. I told him I thought I could make the payment upon collection, as they didn't ask me to pay a deposit during the last visit. The technician said to my face, "This is the wrong assumption!" I replied, "I'm not working here; I don't know what your procedure is, and you should be the one who explained it to me. Give me back my phone; I don't need the repair anymore." Eventually, I paid them $50 to get my phone back. I strongly suggest that management provide proper customer service training to all the staff.

I had a very disappointing experience at iStudio in Tampines Mall. During my visit, there was an ongoing promotion, but the salesperson never informed me about it. Instead, they matched the discounted price with available items and proceeded with the sale without disclosing that it was part of a promotional bundle. As a result, I ended up purchasing earbuds and a power bank – items we didn’t particularly need or intend to buy. Had the staff simply informed me of the ongoing offer beforehand, I could have made a more informed decision and possibly opted out of the unnecessary extras. It feels misleading and gives the impression that the store is more interested in clearing unsold stock than being transparent and supportive towards its customers.

The associates were not friendly and gave one-word replies, which was frustrating. There were no proactive follow-ups when a solution wasn't provided. While they are a reputable Apple provider, the customer experience was poor. I would not recommend visiting the store again.

The short guy with glasses was not approachable and replied to me with one-word answers. This happened at 3plus (December 5th), and he was one of the two male staff members at that time. On the same day, I went to Jewel to get my camera fixed within an hour. However, the staff at the iStudio in Tampines told me to wait 5-7 working days just for an answer. He showed poor professionalism and told me I might need to pay for the camera repair. I explained it was still under warranty, but he seemed unconcerned and dismissive, implying I may have dropped it or something else had happened. I tried to explain further, but he made no eye contact. He seemed uninterested or too busy to help a customer who hadn't bought anything there. It was very disappointing. If he was tired, he should have let us know. A lackadaisical attitude shouldn't be displayed on the front line. And your standard reply will be: “At iStudio, providing exceptional customer service is one of our highest priorities. We regret to hear about your unpleasant experience at our Tampines Mall location. We would appreciate it if you could reach out to us at [email protected] with more details of the incident so that we can conduct a thorough investigation. We apologize unreservedly for your unpleasant experience.“ Don’t bother to reply. I've already replied for you.

The negative reviews are accurate. A staff member named L!n was unapproachable and unhelpful. He tried to upsell a bundle with the phone purchase but even quoted the wrong phone price. I had to show him the price on display. His attitude worsened after that. There was no more bundle upsell, just pay and leave. I give it 1 star for at least letting me check the phone before I left.