M1 Tampines Mall - Phone Shop Internet Service Provider

I would like to commend Zoe Bong for her outstanding customer service during my recent interaction with M1. From the moment the conversation began, Zoe demonstrated exceptional professionalism, patience, and genuine care in addressing my concerns. She listened attentively, provided clear and accurate information, and went the extra mile to ensure that my issue was resolved smoothly and efficiently.

I was served by a most delightful and pleasant girl named Betty Khong yesterday at M1 Tampines Mall. Being a senior, most servers are impatient as we are slower to catch on. She explained everything so well that I understood everything and she didn’t have to repeat herself! She wrote things down for me so that I won’t forget and highlighted important information. What an absolute gem! Thank you Betty for your patience and help yesterday! Kudos to M1 for having such a wonderful person on staff

Am very impressed by the service of Ms Olivia Wong. She is very friendly and attentive, spending quite a long time to help me and my daughter to recontract for a new phone purchase. She is also very proactive, helping us work out the best deal and package that we can purchase. She also took the time to help us explore ways to save money from our monthly subscriptions by introducing us the family subscription. Overall a very pleasant experience

Being a consumer and buying phones at least every year, I have never experienced such impeccable service at the counter when re-contracting/buying a new phone. My experience today with Betty felt, her smiles were consistent and bright throughout, her eye contact were on point every interaction, never once were she distracted with the busy surroundings. She gave me full attention , explained everything in such great clarity, her pace were so comfortable, she suggested good recommendations, and helpful. Thanks for her.

I had a great experience at the M1 store in Tampines thanks to Vivian. She was extremely helpful, gave us clear and honest advice, and assisted us promptly throughout the process. Her professionalism and friendly approach made everything smooth and stress-free. Highly recommend her service!

Absolutely outstanding service from Henry! He went above and beyond to ensure everything was taken care of with great attention to detail and incredible patience. His dedication and commitment to providing top-notch service truly stood out. It’s rare to come across someone so thorough and genuinely invested in making the experience smooth and stress-free. Thank you, Henry, for your exceptional support—you made a real difference!

I would like to give a 5-star review to a very friendly and helpful employee at Tampines Mall M1 outlet - Vivian Chai. Many times , as customers , we don’t know what are some of the cost savings promotions or bundles available and Vivian was super patient in checking things out for my plan. After I chose a plan, she realised I could have better savings and counter proposed an even better plan. It was a very pleasant experience being served by Vivian. Top notch!

Hi there i went to M1 outlet at Tampines Mall to check reg my existing contract. Ms Betty Khong served us, she was very helpful by explaining the available plans and helped us to choose the appropriate plans fir me and my husband. We were very pleased with her service. We went close to closing hour but still she served with a smile and answered all our questions. We were very pleased. Thanks

Jessie is just wonderful! So helpful, efficient, knowledgeable and patient. So fortunate to get her assistance and advice after the stress since this morning when I lost my phone!

I had the pleasure of interacting with Chloe Lim, and I must say that her professionalism, patience, and expertise truly stood out. She provided clear and insightful guidance, making complex digital concepts easy to understand. Whether it was troubleshooting an issue or introducing new features, Chloe’s friendly approach and willingness to assist made the entire experience smooth and enjoyable, such an amazing digital ambassador. Her ability to explain things in a simple yet effective manner is commendable, and she goes above and beyond to ensure that users feel comfortable and confident in navigating digital platforms. Chloe is an asset to her team, and I highly recommend her to anyone in need of digital support! She truly is deserving of a bonus, as she puts in her 100% everyday and it is evident in the good work that she carries out.

Agent Jessie is super clear, kind, patient in explaining everything. She calculated everything and write it down for us extra clearly the different plans and the price of the new phone. Even my father understood everything. Appreciate her help greatly and is the best agent I have ever met in M1. ❤️

My recent visit to M1 Tampines Mall resulted in two exceptional service experiences. First, Mr Bryan, provided proactive and exceptional service helping me choose a mobile phone. He went above and beyond, providing detailed explanations and verifying details like stock availability and the location of the nearest store carrying the add-on stylus. His sincerity and honesty were evident, making me feel completely confident in his recommendations. Following Mr. Bryan's assistance, I received outstanding service from Ms Jessie during my recontract. Her expertise and patience made the process effortless. She went above and beyond, providing clear, concise explanations of the various plans and data options, broken down into easily digestible information that simplified my decision-making. The detailed price comparisons were invaluable, and her insights into the pros and cons of each plan were incredibly helpful, especially for a novice like myself. She even skillfully navigated my husband's input, ensuring we both understood the options. Ms. Jessie's friendly demeanor and professional approach made the entire experience a pleasure.

Catherina Had a really pleasant experience! Catherina was very patient as my dad took his time deciding on a phone model, and we never felt rushed. The entire transaction was smooth and seamless. Great service overall—highly recommend!

Customer Service Review for Zoe Bong – M1 I would like to commend Zoe Bong for her outstanding customer service during my recent interaction with M1. From the moment the conversation began, Zoe demonstrated exceptional professionalism, patience, and genuine care in addressing my concerns. She listened attentively, provided clear and accurate information, and went the extra mile to ensure that my issue was resolved smoothly and efficiently. Her friendly demeanor and deep understanding of M1’s services truly made a difference. It’s rare to come across someone so dedicated and passionate about helping customers, and Zoe made what could have been a stressful experience both pleasant and reassuring. Zoe is a tremendous asset to the M1 team, and I sincerely appreciate the excellent support she provided. Thank you, Zoe, for your top-notch service!

Superb. I was here 2days ago attended by another staff and my impression was "wow"... but today was even better... JESSIE was super patient with my queries and gave me advise and importantly I get what i wanted at a good deal... KEEP IT UP. She deserve a recognition 💪

Being a consumer and buying phones at least every 2 years for the past 20 years , I have never never experienced such impeccable service at the counter when re-contracting/buying a new phone. My experience today with Jessie felt I was flying First Class on a premium airline, her smiles were consistent and bright throughout, her eye contact were on point every interaction, never once were she distracted with the busy surroundings. She gave me full attention , explained everything in such great clarity, her pace were so comfortable, she suggested good recommendations, and helpful. I felt so taken care of, as if I am visiting my regular doctor, the focus was on me, my needs. And she was like a doctor who wants to make me well. Most customer service say what they want to say, but Jessie was so patient, and make me feel herad and important. It’s obvious her work knowledge is good and passionate in service, that’s why she could delight customers. To M1: I hope you are reading this and Jessie is the role model, and hopefully training others to do just the same.

Customer service for complicated telco services are so valuable especially for elderly. Henry, the store staff, was very meticulous in advising my elderly parents and I on a suitable plan, suggesting the various stacked up options to stretch our dollar. He even went the extra mile in assisting us with the trade in data transfer when the technician in charge left for the day so that we didn’t have to do another trip to the branch. We spent 2 hours in store!

I had a wonderful experience with Sim Xin Feng at M1 while recontracting my mobile plan. He took the time to explain all the options thoroughly, ensuring that I understood each detail. His patience and professionalism made the process seamless. Sim is truly an asset to M1, always putting the customer first and providing exceptional service. I highly recommend him to anyone looking for assistance with mobile services; he's knowledgeable and genuinely cares about meeting customer needs. Thank you, Sim, for your outstanding support!

Vivian who was attending to us was very knowledgeable, efficient and patient, offering her advice and helpful service. Made 2 visits before deciding to recontract. She was proactive and took initiative to ensure she completes good customer service from beginning to end. Alex is very experienced and knowledgeable, patient with my Oppo enquiries. Was pleasant even with some older Oppo version phone issues. Kudos to both staff for the extremely pleasant experience!

Hi, I would like to compliment your staff Jessie from Tampines Mall outlet for her good service.She rendered a very tip top service to all customers as I'm there for almost 2hrs.Her smile, her gestures feel very welcoming.Her explanation was so details and she was very patience entertaining my questions and make me understand.I'm your customer for more than decades and this is my 1st experience to be serve by an oriented customer service person and was very dedicated in her work.Her recommendation in the plan and what suits me ,i'm happy.The most captured my attention seeing her attending to another person, she's speaks fluent Chinese.Very proud of her.She really make my day especially when I'm desperately need help.Thank you so much and continue your positive attitude and your good service. I hope this message will be convey to her and the management could recognised her dedicated good service for the company. Thank you