OSIM at Tampines Mall stands as Singapore's premier destination for cutting-edge wellness technology, bringing over four decades of innovation in healthy living solutions to the heart of Tampines. As Asia's leading massage chair specialist, OSIM has revolutionized the wellness industry with their signature massage chairs that blend traditional therapeutic techniques with advanced technology.
The Tampines Mall outlet showcases OSIM's comprehensive product ecosystem spanning four wellness categories: Relax and Relief, Tone and Shape, Check and Measure, and Clean and Purify. From their award-winning massage chairs featuring proprietary Synergy Tech and Wellness Tech to portable massagers, fitness equipment, and air purifiers, OSIM caters to health-conscious Singaporeans seeking premium wellness solutions.
What sets OSIM apart is their research-driven approach, working with medical experts and Japanese engineers to create products that deliver genuine therapeutic benefits. Their massage chairs provide targeted relief for office workers, busy professionals, and anyone seeking stress relief and muscle recovery in today's fast-paced lifestyle.
The Tampines Mall location offers customers an experiential shopping journey where they can test products firsthand in a comfortable, modern environment. With cutting-edge store technology and knowledgeable staff, OSIM transforms wellness shopping into a rejuvenating experience, making advanced health technology accessible to families across Singapore's eastern region.
Poor customer service by two guys at the store. Wanted to change the OSIM free gift as it was not working, called beforehand and one of the sales guy (Thomas) was agreeable.
But when I went down to the stall, another more senior staff (Steven) told me it cannot be changed and stated that it’s spoilt due to addition of essential oils to the humidifier (which was NOT even stated on the manual).
Later, Steven grudgingly gave me a new humidifier and when I requested for him to test it out, he told me to go all the way to the toilet to get water.
What frustrated me more was the fact that he later took out a kettle of water from the staff room and claimed that ‘there wasn’t enough water’ in the humidifier so the new piece was not working….
Wouldn’t it be a much better service experience if Steven could’ve offered to use the water in the staff room instead? Or use the water from one of the many diffusers/humidifiers that were switched on in the store???
Seems like OSIM staff here only want people to write ‘good reviews’ for their products but how is that reflected in their customer service?
B H
Bought a USofa from this outlet years ago.
After sometime, the seat started to peel off. Called their customer care but they were not helpful at all. Discarded the massage chair even though it was working well as every time I sat on it, my clothes were stuck with sofa shedding!!
Years since that episode, I got a sms from sales person from this outlet wanting to share on a new model. I definitely did not consent to being contacted. No PDPA adherence, only aggressive sales tactics.
Based on my experience, pre sales experience is good but after sales service sucks…
Positive Reviews
Wei Li Tan
Steven has been serving us since we bought our first udream in 2021. He has always been courteous and very cheerful when serving us. We are very comfortable with him around.
aurobindo dash
I had a great experience at the OSIM store in Tampines Mall. The staff were friendly, knowledgeable, and gave helpful demonstrations of their products without being pushy. I especially appreciated how they took the time to understand what I was looking for and recommended options that really suited my needs.
Zendra Tan
Was served by Alan at Tampines Mall. Very friendly and helpful guy. He is patient and well mannered. He went extra miles to provide good services. Keep up the good work Alan.
Yensze Tan
Very friendly & helpful staff! Introduced & let us try out the products (different modes even) without pressuring us. Enjoyed ourselves during our visit
Siew Hui Oh
Attended by Chris who is an excellent sales rep providing me with good advice on which neck massager is better as a gift for my friend. Highly recommend him if you are shopping at OSIM.
Netware Lee
Felt comfortable to use at ease at own pace. Nice massaging pace and convenient. Good to recommend to use. Design is nice and product looks easy to use
Mary Ann Dumlao
Very friendly staff and explain all the details about the massage chair and promo offer. Will
defo recommend to visit and have to try their new divine massage chair
Siew Lee Hong
Thanks to Criss at Tampines Mall for good recommendation and demo. Demonstration of professionalism and knowledge of product.
Nora Salam
I purchased the beauty set from Osi, sales rep, Chris is very approachable & friendly and explained to me the functions of the items that I purchased. I am happy with his service.
ZhaoRu Shi
Very good customer service from Lan Jing, have bought UDiva sofa in July and used for a few months already. Very good product and looks good in the home too!
walao084
WOW CRISS IS THE GOAT AND SO AWESOME THE STAFF SERVICE IS REALLY PHENOMENAL SO FRIENDLY AND HELPFUL AND GOOD AND SO NICE AND GOATED AND WE LOVE OSIM SO MUCH THANK YOU SO MUCH IN THE FUTURE WHEN WE BECOME RICH ADULTS WE ARE GOING TO BUY ALL THE OSIM CHAIRS HAVING GREAT STAFF LIKE THIS IS TRULY A WORTHY INVESTMENT CRISS IS THE BEST!!!!
Joycelyn Ong
Sales: Zheng Lanjin
This is my 3rd OSIM massage chair, is always the brand I go for. Service from the Sales personnel is good and instruction given is clear.
Pei Fang Tan
I recently had the pleasure of visiting this Osim branch, and I must say, it was an exceptional experience from start to finish. The staff were incredibly helpful and attentive, making me feel welcomed and at ease from the moment I walked in.
Now, let's talk about their new massage chair – it's truly a game-changer! From the moment I settled into its plush cushions, I felt tension melt away. The massage was both invigorating and deeply relaxing, and I could tell immediately that it was a top-of-the-line product.
Overall, my experience at was nothing short of fantastic. I left feeling rejuvenated and refreshed, thanks to the combination of excellent service and the unparalleled comfort of their massage chair. I can't wait to return for another session soon!
Laura Yeo
Big big shoutout to Criss for his excellent service. He was attentive to both myself and my mum, anticipated our needs, displayed good product knowledge and matched it with what we wanted despite it being a very very busy Mother’s Day. It was our first time and we are sold on Osim products because of Criss’s expertise:)
wei yen
I've been a loyal customer of Steven at OSIM since 2021, and I can't recommend him highly enough. He's always professional, knowledgeable, and genuinely committed to helping customers find the right products. Every purchase I've made with Steven has been smooth and hassle-free. His friendly service and attention to detail keep me coming back. If you're looking for someone reliable at OSIM, Steven is definitely the person to see!
Alan Lim
I recently purchased an OSIM massage chair, and I couldn't be more pleased with my experience. The quality of the chair is exceptional, and the comfort level is beyond anything I expected. After a long day at work, it's like having a personal masseuse right at home. The variety of massage functions and customizations are fantastic, and the design fits perfectly in my living room.
The customer service was also excellent—friendly and knowledgeable staff who helped me select the best model for my needs. Delivery was smooth, and setup was quick. Highly recommend OSIM if you're looking for top-notch wellness products!
Evonne Tan Siew Mui
I was attended to by Li Yun from the Tampines OSIM shop. She was very helpful and knowledgeable about the massage devices. She patiently explained all the functions to me, ensuring that I was clear before making the purchase. I am very satisfied with the service. Excellent customer service! 👏 Keep it up! Jia You😃💪 …
Shaun Moh
Thanks Li Yun and Criss for your help and patient explanation on products! Great first experience at OSIM Tampines!
