Zahidah Idr
Sales person named Yu Hui terrible attitude don't buy from her
The vibrant storefront of Kiehl's at Tampines Mall, featuring skincare displays and a unique skeleton mascot.
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Kiehls Tampines Mall
Health
Beauty & Cosmetics
Location: Level 1, Unit Number #01-29
Quality products and services
Services
In-store pick-up for online orders
Offers delivery
Kiehl's at Tampines Mall brings over 170 years of New York apothecary expertise to Singapore's skincare landscape. Originally founded in 1851 as a homeopathic pharmacy in NYC's East Village, this heritage brand has perfected the art of blending nature-inspired ingredients with scientific innovation.
The Tampines Mall store showcases Kiehl's extensive range of gentle yet effective skincare solutions. Their signature Calendula collection, featuring alcohol-free toners infused with real calendula petals, offers soothing relief for sensitive skin while reducing redness and irritation. The cult-favorite Midnight Recovery Concentrate delivers overnight restoration with botanical oils that leave skin firmer and more radiant by morning.
What sets Kiehl's apart is their commitment to natural ingredients sourced globally - from quinoa husks for gentle exfoliation to evening primrose for barrier protection. Their dermatologist-developed formulations target specific concerns like dark spots, fine lines, and acne without harsh chemicals.
The knowledgeable staff at Tampines Mall provide personalized consultations, helping customers navigate products suited to their unique skin needs. Generous sampling allows shoppers to experience formulations before purchasing, reflecting the brand's confidence in their apothecary-quality products.
For Singapore shoppers seeking premium skincare with proven heritage, Kiehl's offers a trusted bridge between traditional apothecary wisdom and modern beauty science, delivering visibly healthier skin through nature-powered innovation.
Operating Hours
Closed
Opens in 9h 39m
Monday
11 AM - 10 PM
Tuesday
11 AM - 10 PM
Wednesday
11 AM - 10 PM
Thursday
11 AM - 10 PM
Friday
(Today)
11 AM - 10 PM
Saturday
11 AM - 10 PM
Sunday
11 AM - 10 PM
Overall Rating
4.5
/
5
Based on 20 reviews
Mall Ranking
#62
Out of 278 shops
Category Ranking
Not enough ratings
Negative Reviews
JX
23/07/2022 - worst customer service ever came in with one person in shop serving other customer only . 5 mins later another guy came back from toilet break ask abt serum he answered my question and I went to take another product than he start serving another new customer and ignore me it’s not the first time that happens it always happened in this particular outlet no issue for so many other outlet I’ve went so far
Positive Reviews
Jo G. (Jonae)
Staff is very welcoming… They will suggest what you need. Good customer service
Qian Rui
Siaw Ai very helpful and understanding my skin problem well.Love her services.
Jadon
Sam was very patient in explaining all the different products and their effects to me. Had a really pleasant experience :)
Dionna Lee
I would like to said thank you to the team of Anna , Xiao ai , qin hui and sam . They are very helpful even though is Sunday and on the event day tat so busy they still managed to make me feel very welcome .
Claris Neo
Was assisted by Berry from Tampines Mall outlet. She was really good at introducing what is best for your skin, explaining the usage & addressing our concerns.
Grace Lim
Always a great experience shopping here. The staffs are polite and welcoming. We always leave the place with a bag or 2.
Alexandra Long
The beauty consultants are friendly and helpful. Giving very helpful advice.
Di Di
The staff on duty that tended to me was informative. She shared the products and kept recommending me things to buy to get more discounts. I ended up spending less than $200 and bought back tons of free samples. Even though the store is small, it is well-stocked and the staff has great knowledge of product. I am overall happy with purchase. I will switch to this brand if it is good.
WanTsing Ho
I give this staff five stars. Siaw Ai responded quickly, had a very good service attitude, was warm and friendly throughout the process, and was very professional.
cny
The staff are always so patient and friendly. They help to do skin analysis and explain my concerns clearly. No hard-selling at all, and they are happy to provide samples for me to try first. Even though I stay in Ang Mo Kio, I still go all the way back to their Tampines outlet to purchase — that’s how much I trust their service!
Elaine O
I love walking into Kiehl's at Tampines Mall because the staff are always very nice and helpful. The last round I was there and today, Kenry assisted me in the selection of products and always helps to make it a value for money experience for me. There was no hard selling and he would recommend products based on my needs. Also, he always patiently explains to me how to layer products and use new products. Thank you very much Kenry for helping me out so sincerely all the time!
Cindy Ong
Love kiehls products as they are not sticky and heavy on your face. Have been using them for a year and my skin has improved significantly. Usually frequent vivo outlet but have been to suntec and recently to tampines outlet. Am pleased that the service is awesome throughout. All the staffs has great product knowledge and are really patient and helpful when advising. Also love that they are so ready to offer and generous with the samples. It shows that the brand is confident in their products that the customer will return to purchase after trying the samples! Will continue using their products as the pricing is reasonable and works well!
Benny
Staff members are always welcoming, full of smiles. Never hard-selling, always there to listen first before their recommendation. I am always impressed by how competent they are with product knowledge, being able to confidently recommend you the right product for your skin concern. Always helpful to work through the vouchers and discounts you have, to achieve the best buy list. Highly recommended, really.
dEtRoiX 86
Good service. Great when there is sales
Nurzana Hamzah
Shopping made easy with friendly & helpful staffs.; ))
Biyue Liu
The staff who named zhen hui eunic is super friendly,patiently and helpful!
N A
The staff is so welcoming and helpful. They always greet with a warm smile and is very knowledgeable. They are also very generous with samples. Every single time I shop there, it is a very pleasant experience!!
Ashley Tan
Felt very happy after my visit there. Was attended to by staff Aina, she was very friendly and knowledgeable about the products and skincare. She took the time to understand my skin condition and products I am currently using before proposing some for me. She also included samples which might help my skin condition. Will definitely go back to the outlet and look for her!
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