Shop Reviews

I came to this outlet to buy two shirts for the kids. I encountered a very patient staff member: Reanne. She asked if I was interested in joining the membership program, and only found out I was already a member after entering my email. She went the extra mile to explain that I didn't need to worry about losing my membership card, as long as I mentioned my email, the points would accumulate in the system. She also mentioned the birthday month discount. I hope to see more such professional service staff in the industry.

Fiona is very gentle, and I enjoyed the facial she did. Angie gave me a good explanation.

"Had a great experience here, especially with my specialist, Angie! She gave me such a spectacular facial, and I will definitely go back for her! Jovorn was a great help explaining the process to me and is a fantastic salesperson."

"I had a fantastic experience at IVI Therapeutics in Tampines Mall today, thanks to Jovorn and Dan Dan! I went for the Vmex facial, and they both did an amazing job. They were extremely accommodating, professional, and attentive throughout the entire session, ensuring I was comfortable and well taken care of. The treatment itself was relaxing and left my skin feeling refreshed and rejuvenated. I truly appreciated their excellent service and expertise. I highly recommend IVI Therapeutics for anyone looking for quality facial treatments with top-notch customer care! Thank you, Jovorn and Dan Dan, for the great experience—I'll definitely be back!"

Jovorm gave me good and clear explanations. She is very patient and understanding of client needs. Dan Dan is very approachable, friendly, and the service is professional. Highly recommend!

This is my 3rd time at IVI Therapeutics Tampines. Each time, the experience has been comfortable, and the results delivered by the beauticians are really good. My face felt more radiant and lifted. Fiona and Angie are my beauticians. Along with the manager, Jovorn, and my two beauticians, they customize my treatments, and I can feel they really put their hearts into treating my skin. I remember my very first facial; my face was dry and sensitive, and Jovorn helped to boost my hydration. The result was amazing, and my skin felt more supple. Thank you for the amazing experience, and I strongly recommend anyone who wants to treat their skin problems to come and look for Jovorn.

Came in to try the $48 BB Glow, but was upsold to a $1K+ HIFU treatment instead. I did go ahead with it, but during my second visit, the therapist didn’t seem to know why I chose HIFU — even though I had made it clear I wanted BB Glow from the start. While I'm happy with the BB Glow results, the constant hard-selling was very uncomfortable. After the session, I was pushed to sign a $4K package, even though I repeatedly said no and that I was in a rush. The staff kept insisting for "just a few more minutes" and even made a personal comment at the counter. If you're not ready for pushy sales talk, think twice before going. I hope they focus more on honest service and less on high-pressure tactics.

"Jovorn is very friendly and explains things in detail. Angie treated my skin and provided good customer service. I can see good improvement in my skin. Highly recommended 👍👍👍👍…"

I had a great experience at IVI Therapeutics in Tampines Mall today. Thanks to Jovorn and Dan Dan. They were extremely accommodating, professional, and attentive throughout the entire session, ensuring I was comfortable and well taken care of. The treatment itself was relaxing and left my skin feeling refreshed and rejuvenated. I truly appreciate their excellent service and expertise. Highly recommend!

My therapist, Dan, was excellent. My facial was the best one I've tried. Jovorn was also very good with her explanation of the treatment process. Highly recommended.