Watsons Singapore +Pharmacy + GNC at Tampines Mall stands as Singapore's premier health and beauty destination, combining the trusted expertise of Asia's No. 1 pharmacy brand with comprehensive wellness solutions. Since 1988, Watsons has been Singapore's leading health and beauty retailer, bringing together over 180 years of pharmaceutical heritage with modern retail innovation.
This flagship location offers an extensive range of skincare, cosmetics, and personal care products from top international brands, alongside professional pharmacy services with qualified pharmacists providing prescription filling and health consultations. The integrated GNC section features premium vitamins, supplements, and sports nutrition products, catering to fitness enthusiasts and health-conscious consumers seeking quality nutritional support.
Located conveniently on the basement level near the escalator, the store serves families, working professionals, and beauty enthusiasts throughout the eastern region. Shoppers appreciate the knowledgeable staff who provide personalised advice without pushy sales tactics, creating a comfortable shopping environment.
What sets this location apart is its comprehensive approach to wellness - combining beauty expertise with pharmaceutical knowledge and nutritional guidance under one roof. The Click & Collect service adds convenience for busy shoppers, allowing online ordering with in-store pickup.
As Singapore's most awarded health and beauty retailer, Watsons continues setting industry standards while making quality health and beauty products accessible to all Singaporeans at competitive prices.
Never purchased any of the cosmetic product when on sales especially Brand 1028 the Mascara dry up even with latest product.The supervisor by the named Kris was so RUDE when I file for a case to exchange and went down she was rude like we so cheap skate buy sales item and want to exchange attitude.Case no never check properly as me go back inform the customer service myself and get the right case no and i got the reply inform me case no correct.I've to make another trip.Pls hor you put on sales doesn't mean consumer have to clear your lousy stock in order for your positive revenue.Disappointed customer service standard!!
ok but at what cost
been patronising every now and then since the outlet has a wide variety of products which i appreciate, hence the extra star. until one of the sales promoters targeted me to consider another cleanser, which she yapped needlessly for over 5 minutes. i did acknowledged her every now and then. but ultimately, i was still not interested. still, i took the product just in case she chose to annoy me with her hard selling tactics.
lo and behold, the same sales aunty followed me around and pretended to be extra helpful with things that i should buy (LMAO). i was weirded out and hid in the hair products section where i placed down the cleanser i didn’t want to buy and had to get my sibling to accompany me to pay for my item. that SAME LADY went on to follow my family and tried to confront me for being some sort of liar for pretending to be interested as if i was obligated to buy something that she promoted. all in all, this truly soured my experience buying anything from this outlet. make of this info with what you will but based on a few low star reviews, i’m not the only one.
Ignatius Goh
(1) Check prices on online platforms before buying. E.g. the same $ can get 3 bottles of Magtasil on shopee, instead of 2 at the store.
(2) While pharmacist can decline a sale at her discretion, the arbitrary application of rules and her expertise on my condition is not welcome.
Winnie
Never buy this mask! Inexpensive but not individually packed! Claimed to be #1! Disappointed.
SimpleCat
Sale product promoters being a nuisance in shop. Not only are they hoarding up the lane to hard sell their product, they are rude to customer who are buying things. Hope management look into it.
Minimalist SG
The stupidest self checkout system I’ve ever came across.
There was a long queue for the cashier, hence I used the self checkout.
I accidentally scanned an item twice and wanted to delete 1.
To my utter shock, the Watsons self checkout machine DOES NOT ALLOW deletion of any items.
You must ask the only Watsons staff at the time, who is handling over 15 customers at the cashier to delete for you with their admin overwrite.
Not only Watsons lost a $273 sale, I went over to Guardian and I rather pay $11.40 more for the exact items than ever patronise this brainless dictatorship establishment.
koallagom
I stood in front of the Watson product shelving, was screening through looking for the product I want. All of a sudden a lady approached me and it does startled me with a little fright!
A lady trying to be very friendly and immediately show me a card that she is holding, which I have rejected her not knowing what she wants but she insisted on pointing at the card to show me the benefits of having hair care treatment at 101. So I had to stop what I was doing and had to let her continue. She is promoting that I can go any outlet to enjoy a one time hair care of $38 but payment has to be on the spot in Watson to enjoy the promotion.
As I was also holding to some hair care products on my hand, pointing to my products and she was trying to tell me I can go 101 so I don’t have to buy hair care products anymore.
Few days later passing by Watson, I still see the 101 promoter standing around, approaching Watson customers.
I was quite shocked on this incident. At the same time I feel it is very rude of her who insisted on talking when people already said nicely no to her!
Kept me thinking how to continue patronising Watson with a peace of mind?
Another issue is the self checkout point, no staff attending to faulty machine, there is customer who jump queue and ignore people infront of them!
**I have gave the information but no reply!
Lucius Yean
Poor customer service given by cashier Shu Jin.
I was asking Shu Jin for an item’s price before proceeding with payment as there was no payment tags on the rack where item was displayed.
She was very reluctantly when checking and was speaking very rudely after that. It was as though I caused some kind of trouble by asking her to check.
The transaction ended with not even a thank you which I thought it was very basic as to thank the customer for their patronage.
ilove Jpmprince
We asked the counter staff not to use our $5 rebate, but the staff deducted the rebate and very arrogantly said that we asked her to deduct the rebate when we want to use our capitalvoucher. The staff just cash put the transaction when we haven't tap our cards.They even told us that the transaction cannot void. Which is very ridiculous. Please educate the counter staff. Thank you.
Positive Reviews
J. Wong
Store is big and clean. The male cashier who was working on 15 Jun night was very kind and friendly and provided excellent service.
PeterPaul Yep
Cristina is very helpful to sort out my Watsons membership issue. Good job Cristina. Keep it up 👍 …
Juliana Adamshah
Su, from Watson Tampines Mall outlet is very helpful and friendly towards all the customers that seek her help. She managed to direct to my enquiries in the store. Keep up the good work.
Jim Khoo
Dropped by Watsons at Tampines Mall today and was pleasantly surprised that Jaslyn Tan, the pharmacist, still remembered me—even though my last visit was way back in October 2024. She greeted me by name, and honestly, that small gesture meant a lot.
In a world where everything feels so rushed, it’s rare to come across someone who genuinely makes the effort to remember people and offer such warm, personal service. Jaslyn didn’t have to, but she did—and that says a lot about her character and professionalism.
Thank you, Jaslyn. Keep up the great work, and I wish you all the best in your journey ahead. You’ve left a positive impression that goes beyond just good service.
Elizabeth Chua
Mdm Sumarni from Tampines Watson, I am not sure she is a supervisor or not but she is very polite serving me.I was urgently looking for an item and she is very patience assisting me.Later, I realised she ended her duties but she is very helpful with a sweet smile serving me Thank you and keeps up the good service 💟 …
nur fitria
Purchased some medications as I was feeling unwell. I am a frequent buyer at this outlet, I realised everyone here is quite friendly and approachable, will not push sales as well. The pharmacist is really knowledgeable and kind, I appreciate the customer service here a lot! Keep it up
Flo Yeow
Quick, simple, straightforward. Just go in, ask for what you want, pay, and get out. They're located on the basement floor of Tampines Mall, near the escalator (so it's quite hard to miss them). We came after dinner, and ended up with some epsom salt, for the bathtub and to relax.
They're not the largest Watsons that I've been to, but they're definitely sufficient. They also have a pharmacist here, in case you need to dispense any of your prescriptions.
Gan Vincent
Yesterday, I visited this outlet, and when I was about to make my payment, I noticed the queue was quite long despite there already being two cashiers at the counter. Thankfully, another staff member joined in, which helped clear the line more quickly. When it was my turn, the cashier was incredibly helpful, assisting me in maximizing the use of my vouchers and even encouraging me to make additional purchases to earn more vouchers. That’s when I realized the long queue was due to many customers taking advantage of the vouchers as well. I enjoy shopping at this outlet because the staff are always helpful and efficient at their job.
Carin Kaur
A great experience at Watson’s Tampines Mall. Was greeted and assisted by Harinraj Gannasan, his customer service was really top notch. On top of that, he assisted with the rebates and promotions that were on going! He’s definitely an asset to the company. Keep up the great work Harinraj! 🙂 …
Kelly Wee
Went to Watson on a Sunday Afternoon. The Malay male staff whose name is Hafiz I believe, is very friendly and nice. I asked him if the promotion for the bag is still available and he helps me to check the stock despite being busy. He also told me the stock is running low so I would need to make my purchase soon. Kudo to him and the rest of the cashiers for handling the busy crowd :D
Tze Hang
I recently visited tampines mall outlet, and I was fortunate to be assisted by store manager Cris. The level of service I received was outstanding. She was incredibly patient and attentive to my needs. And took the time to understand exactly what I was looking for and provided excellent recommendations, making my shopping experience smooth and enjoyable. It’s rare to find such dedication in customer service, and I left the store feeling valued and well taken care of. Kudos to you!
