Never purchased any of the cosmetic product when on sales especially Brand 1028 the Mascara dry up even with latest product.The supervisor by the named Kris was so RUDE when I file for a case to exchange and went down she was rude like we so cheap skate buy sales item and want to exchange attitude.Case no never check properly as me go back inform the customer service myself and get the right case no and i got the reply inform me case no correct.I've to make another trip.Pls hor you put on sales doesn't mean consumer have to clear your lousy stock in order for your positive revenue.Disappointed customer service standard!!
ok but at what cost
2
been patronising every now and then since the outlet has a wide variety of products which i appreciate, hence the extra star. until one of the sales promoters targeted me to consider another cleanser, which she yapped needlessly for over 5 minutes. i did acknowledged her every now and then. but ultimately, i was still not interested. still, i took the product just in case she chose to annoy me with her hard selling tactics.
lo and behold, the same sales aunty followed me around and pretended to be extra helpful with things that i should buy (LMAO). i was weirded out and hid in the hair products section where i placed down the cleanser i didn’t want to buy and had to get my sibling to accompany me to pay for my item. that SAME LADY went on to follow my family and tried to confront me for being some sort of liar for pretending to be interested as if i was obligated to buy something that she promoted. all in all, this truly soured my experience buying anything from this outlet. make of this info with what you will but based on a few low star reviews, i’m not the only one.
Ignatius Goh
1
(1) Check prices on online platforms before buying. E.g. the same $ can get 3 bottles of Magtasil on shopee, instead of 2 at the store.
(2) While pharmacist can decline a sale at her discretion, the arbitrary application of rules and her expertise on my condition is not welcome.
J. Wong
5
Store is big and clean. The male cashier who was working on 15 Jun night was very kind and friendly and provided excellent service.
PeterPaul Yep
5
Cristina is very helpful to sort out my Watsons membership issue. Good job Cristina. Keep it up 👍 …
Juliana Adamshah
5
Su, from Watson Tampines Mall outlet is very helpful and friendly towards all the customers that seek her help. She managed to direct to my enquiries in the store. Keep up the good work.
Winnie
1
Never buy this mask! Inexpensive but not individually packed! Claimed to be #1! Disappointed.
Jim Khoo
5
Dropped by Watsons at Tampines Mall today and was pleasantly surprised that Jaslyn Tan, the pharmacist, still remembered me—even though my last visit was way back in October 2024. She greeted me by name, and honestly, that small gesture meant a lot.
In a world where everything feels so rushed, it’s rare to come across someone who genuinely makes the effort to remember people and offer such warm, personal service. Jaslyn didn’t have to, but she did—and that says a lot about her character and professionalism.
Thank you, Jaslyn. Keep up the great work, and I wish you all the best in your journey ahead. You’ve left a positive impression that goes beyond just good service.
Elizabeth Chua
5
Mdm Sumarni from Tampines Watson, I am not sure she is a supervisor or not but she is very polite serving me.I was urgently looking for an item and she is very patience assisting me.Later, I realised she ended her duties but she is very helpful with a sweet smile serving me Thank you and keeps up the good service 💟 …
nur fitria
5
Purchased some medications as I was feeling unwell. I am a frequent buyer at this outlet, I realised everyone here is quite friendly and approachable, will not push sales as well. The pharmacist is really knowledgeable and kind, I appreciate the customer service here a lot! Keep it up