Singtel Shop at Tampines Mall serves as Singapore's leading telecommunications destination, offering comprehensive mobile, fibre broadband, and entertainment solutions from the nation's premier telco provider. Located at #02-13/14/15, this flagship outlet showcases the latest in connectivity technology while providing personalized customer service from knowledgeable staff who help customers navigate the evolving digital landscape.
The store features Singapore's fastest and widest 5G network through their 5G+ Priority & Enhanced plans, alongside flexible postpaid and prepaid options with eSIM compatibility. Their fibre broadband services deliver speeds from 1Gbps to 10Gbps, ensuring customers stay connected across all devices with cutting-edge performance.
Beyond telecommunications services, Singtel Shop offers the latest smartphones including iPhone 16 lineup and Android devices, supported by competitive trade-in programs with guaranteed value and device protection services. Their "Bring It Back" program provides guaranteed 50% trade-in value, while extra bonuses up to 00 make device upgrades more affordable.
Operating daily from 11:00 AM to 9:00 PM, the store combines traditional retail excellence with modern convenience through online shopping options, flexible collection and delivery services, and smooth transaction processes for returns and ownership transfers. As Singapore's most comprehensive telecommunications provider, Singtel Shop Tampines Mall represents the perfect intersection of cutting-edge technology and exceptional customer service.
Recontract on another occasion, everything went swiftly, but today's visit was disappointing. I arrived and got a Q number at 1:51 PM to change ownership, but after waiting 30 minutes, I still hadn't been called despite with only one customer being ahead of me in the queue and one of the counter being vacant for so long. When I asked staff about the delay, they just said I had to wait. Frustrated, we decided to leave without getting service. Ironically, I received a text at 3:28 PM saying my number had been called.
Amanda Lau
This is the first time that I have been treated so rudely by a customer service officer - his name is Navinder. Refused to help me with service, not even to give me an additional 10 more minutes as I waited for headquarters to call back, as the headquarters had asked for him to be present for the call. Said he needed to serve customers waiting, even though it was still within my appointment time (I had barely sat down for 5 mins) - just rudely refused to provide service and walked away. Would provide negative stars if possible. Soon Cheng on the other hand was an absolute star and kindly helped me out after witnessing the horrid treatment by Navinder. He was already able to work on the case before headquarters called (which only showed how Navinder was actually capable of doing the same, but simply refused to do so.) Shows how much a little kindness and patience goes a long way!
sam my
Absolutely poor customer service and experience. I came with the intention to reclarify some details before renewing my contract but left with a horrid experience with Singtel. The long waiting time was terrible just for me to ask a simple question. The customer service officers who were roaming all seem to be avoidant of the actual customers, only attending when customers had to make it known they wanted help, (one auntie even had to shout or very loudly ask for assistance).
When it came to my turn, the customer service officer was very dismissive and didnt even bother to sell or introduce different plans that would be better suited for me, only a yes or no answer. If you are not going to indulge and inform me of your plans and options so that I can continue to be a customer, then why should I? Horrendous customer service and experience, people should reconsider looking at other telcos
Soh Carine
“I’m honestly very frustrated. They said there was an issue with my card, and even after replacing it, the same problem persisted. I had to make another trip, and still, nothing was resolved. In the end, all they could say was to send an email and just… wait. That’s it.”
usman shaikh
Location and proximity is good, but unfortunately their service was found below par. Specially the queuing sequence was messed, the lady on the service counter was not friendly, got irritated upon asking multiple questions, instead wanted to finish the conversation and drag the line asap, was not properly aware of things. Even was having difficulty in communicating in English.
Not recommended to visit that center, it will be a waste of unnecessary time could be better utilized.
Nicholas Lee
Entered the outlet at 5pm to transfer the ownership for my broadband. Got a queue with 4 customers waiting in front of me and was told the waiting time is 30-45 mins. I’m writing this review at 6pm and I’m still waiting.
My feedback is on the management of manpower as there are many staff inside not serving any customers. For this particular service, it’s done by someone via the camera. Maybe can better manage the manpower to help when there’s lesser customers and when they have nothing else to do.
Arfah
Was helped out by an Indian/punjabi man who seemed to be Sikh from the bangle on his wrist, I didn’t take down his name but he didn’t have a very good attitude towards my father. He spoke quite rudely and was very curt which was not very nice for someone in the customer service line. I hope he can do better as usually the customer service here is good.
Positive Reviews
Hari Segaran Ellappan
Been there for rectify defect on my tourist prepaid SIM card. I’ve been observed while in queue , All the staff delivered their effort to serve the customer as priority. Ms Akshara handle my case, comes with fast and effective solution. Polite, respect and understand the customer’s concern. Good Job Singtel.
Danial
Was served by Henry, a very nice, helpful and patient young man.
He helped to upgrade my SIM plan and change a lot of my current plans (e.g. broadband, home number etc).
He was extremely patient and answered all of our queries with patience and useful information in a nice tone. He provided key information about the plans we were changing in a way that was easy to understand.
Overall, his customer service was excellent. I had a great experience and am looking forward to having more interactions with people like him. 😊
Benjamin Tan
Very pleasant and smooth transaction with your staff, she was very knowledgeable and offered me the best available plans, even checking and discovered that i had corporate offers to use - also helped check on my fibre plan and advised me on follow up details. thank you to rep Micky Sin! good job~
Chua Timothy
Thank you very much . Navinder ! Bring me and my wife back to SingTel’s network .( We left after 8yrs to try other service provider ) Singtel may be X … give us the trust of network coverage . 🙏
Dated : 21 May 25- SingTel’s get their contractor clean their aircon duct - mould and filters - badly maintenance
Div
I would like to commend Soon Cheng for his patience while explaining the different plans and for patiently answering the many questions we had. I honestly had given up on Singtel till I spoke to this sales staff. Singtel really needs more of such friendly staffs to support their services.
shazed shah
The best service I had so far. Thus, he's also well spoken and also very helpful. Overall, this was the best service from your staff, Navinder
Sarah Syakira
Alan Hew from Tampiness Mall assist me excellently about the plans that we need to upgrade. He went extra mile and share with us what we are getting. Good job and keep it up!
Sylvianstorm
Deniel Yu provide super fast and efficient service, I was facing an issue where Im stuck for a week. But coming here to meet him, I was able to resolve it in less than 5 minutes. Great job Mr Deniel, Excellent rapport as well as service. Recommended to meet him in any cases, I am deeply satisfied!
Archangel Kryst
Wai Ken has tip top customer service , such a polite man . Fast , witty , detailed and articulate .
haikal fadly
Henry really took his time to explain to me about the fiber plans and phone plans...very knowledgeable on singtel products. Thank you so much!!! Now I can enjoy my 5G!
khoo catherine
I went to enquire about the boardband services and Henry Gan has provided an excellent service running through with me the different plans, answering my silly questions patiently and though their system is down, he took the extra step to manually recorded down my request so that I do not need to make another trip down to the store.
I really appreciate the efforts and assistance provided, many thanks once again!
Humairaa basheer
Had a really pleasant experience at the store today. The service was excellent , smooth, quick, and very professional. I was attended to by Navin Juskrishan Singh, who was extremely helpful in explaining the Singtel plan clearly and patiently. He’s such a humble and polite person, and it made the whole experience even better. Definitely appreciate the great customer service.
Thank you sooo muchhh
Shahinakter367
today i take service from here... I update my singtel personal information... Thanks for services
