Singtel Shop - Tampines Mall

The location and proximity are good, but unfortunately, the service was subpar. Specifically, the queuing sequence was disorganized. The lady at the service counter was not friendly, became irritated when asked multiple questions, and seemed eager to end the conversation and move the line along quickly. She also wasn't fully aware of things and had difficulty communicating in English. I do not recommend visiting this center, as it will waste unnecessary time that could be better utilized.

I was helped by an Indian/Punjabi man, who appeared to be Sikh based on the bangle on his wrist. I didn't get his name, but he didn't have a very good attitude towards my father. He spoke rudely and was very curt, which wasn't very nice for someone in customer service. I hope he can improve, as the customer service here is usually good.

"Absolutely poor customer service and experience. I came with the intention to clarify some details before renewing my contract but left with a horrid experience with Singtel. The long waiting time was terrible just to ask a simple question. The customer service officers who were roaming seemed to avoid customers, only attending when customers made it known they wanted help (one woman even had to shout loudly for assistance). When it was my turn, the customer service officer was very dismissive and didn't even bother to sell or introduce different plans that might be better suited for me, only offering yes or no answers. If you're not going to inform me of your plans and options so that I can continue to be a customer, then why should I? Horrendous customer service and experience; people should reconsider looking at other telcos."

This is the first time I've been treated so rudely by a customer service officer, Navinder. He refused to help me with service, not even to give me an additional 10 minutes while I waited for headquarters to call back, as headquarters had asked him to be present for the call. He said he needed to serve waiting customers, even though it was still within my appointment time (I had barely sat down for 5 minutes). He just rudely refused to provide service and walked away. I would provide negative stars if possible. Soon Cheng, on the other hand, was an absolute star and kindly helped me out after witnessing the horrid treatment by Navinder. He was already able to work on the case before headquarters called (which only showed how Navinder was actually capable of doing the same, but simply refused to do so). It shows how much a little kindness and patience goes a long way!

A publicly listed company that still can't get its processes and procedures right. I recently canceled three of my mobile lines and went to SingTel Parkway Parade to pay my bills. The staff told me that since I had canceled my mobile account, I had to go to SingTel Tampines Mall to pay the outstanding bill. What a joke, right? Traveling from the east to Tampines just to pay my bills, and I also can't pay using AXS because I've already canceled my account.