The Care Laundry (Tampines Mall)

I dropped off a blazer for dry cleaning on Tuesday and chose the express service (even though I didn’t really need it). They said it would be ready in three days, but it was done in just two! The cleaning job seems okay—no missing buttons, at least. The lady at the counter was polite, but the male staff member was quite rude.

The service is horrendous. I sent my new winter jacket for dry cleaning in mid-December, and the care team still hasn't found it. I've received no updates or communication regarding its whereabouts. Despite reaching out multiple times to their staff, including Owen, and providing photos of my jacket, I haven't received any adequate responses or progress on locating it. The lack of follow-up and transparency has left me extremely disappointed, especially given the extended duration of the issue. I've even visited the outlet weekly for the past two months, and the staff only writes down my order number, gives me an apologetic smile, and says they will follow up, which they never do. I've just written to their senior management for immediate action to locate my jacket or provide an explanation, and I sincerely hope they will look into this matter and ensure it is resolved promptly. And I agree with another reviewer: if I could rate this place zero, I would!

I have been very patient with this company regarding their failure to fulfill their pickup and drop-off promise. To be fair, the first time I used their service, it seemed okay. However, the second time I used it, I had more winter coats cleaned, and two of them came back uncleaned. They took the coats back to be reprocessed and then disappeared, without informing me when I would receive them back. Their mobile number also cannot be dialed. I will be considering reporting this to the authorities.

I sent my winter jackets and clothes for dry cleaning. They texted to set a collection date, but when I went there, the clothes weren't delivered! To make matters worse, I had to follow up with them, and they promised to deliver to my home instead, but again, the clothes weren't delivered. I had to go back the following day to collect my clothes. Mind you, I had to follow up with them even though it was their mistake. The team didn't even bother to inform or follow up with the customer. It was an utter waste of time and showed poor communication with a paying customer! The staff has zero customer service, and no service recovery was done at all. Please do not ever use their laundry service. Due to the poor communication, the unprofessional handling of service delivery, and the failure to do any form of service recovery, I recommend never going to this place at all. It was truly a nightmare!

Irresponsible, horrendous customer service, and a complete lack of accountability. I had arranged to collect my suit jacket on a specific date (as instructed by the staff), only to find it was not ready, with no prior notification from your team. Despite assurances of home delivery to rectify the mistake, it failed to materialize, forcing me to make yet another trip to collect my item. Throughout this process, there was no proactive communication or apology from your staff, demonstrating a lack of accountability and disregard for customer service. This experience has been frustrating and a complete waste of time. I would give 0 stars if I could, and I strongly advise others to consider alternative services.