Efficient and quick. Brought my puffer jackets for a wash took about 5 days and it’s ready for collection.
J Koh
1
I have been very patient with this company for their lack of promise to pickup n drop off. To be fair to them the first time I tried it seemed OK. But the 2nd time I committed with more winter coats, 2 of them came back uncleaned. They took it to reprocess and disappeared without telling me when I receive back.
Their mobile number can't be dialed through as well. Will be considering reporting this to the authorities.
Syaqira Herslet
1
I sent my winter jackets and clothes for dry cleaning. They texted to set a date for collection, however when I went there, the clothes were not delivered! To make matters worst, I had to follow up with them on this and they promised to deliver to my home instead, and again the clothes were not delivered. I had to go down again the following day to collect my clothes. Mind you, I had to follow up with them when it was their mistake. The team did not even bother or had any courtesy to inform or follow up with the customer. Utter waste of time and poor communication with a paying customer! The staff has zero customer service and no service recovery was done at all. Please DO NOT ever engage in their laundry service. From the POOR communication, the UNPROFESSIONAL handling of service delivery and the FAILURE to do any form of service recovery, I recommend to NEVER come to this place at all. It was truly a nightmare!
TA K
1
Sent 2 jackets for dry cleaning 2 months back. Recently I took them out and noticed moulds on them. And they smell terrible. I doubt they even cleaned it. I have no such experience before with other cleaners. Please avoid to save your money and time,👎 …
KM Wong
3
Jacket rejected for almost 1 month, refund not settled. Hopefully will settle within this few days.
I updated to 3 stars. This is after staff check and confirm my payment method in order to finally resolve my refund which took about 3 days instead of the over 3 weeks.
Wendy
1
Bad service encountered. The Indian guy on duty very rude. Really hope the company can look into it and employ someone with good customer service. Pissed my day off today.
Serene Tan
1
Unfortunately poor customer service, delivery person kept knocking and pressing doorbell non-stop. Resulted in disruption to important business calls, on many occasions. Note that customer service does not take feedback seriously, had previously told the delivery person and the company to drop off items. They do not care that you are busy with other activities or occupied with conference calls, picking up the laundry directly from delivery person is the most important task. If you're working from home, or taking care of dependents at home and not able to open the door to receive items personally, recommend that you do not sign up with this laundry service.
Jin Rong Liu
1
Irresponsible, horrendous customer service, and complete lack of accountability.
I had arranged to collect my suit jacket on a specific date (as instructed by the staff), only to find it was not ready, with no prior notification from your team. Despite assurances of a home delivery to rectify the mistake, it failed to materialize, forcing me to make yet another trip to collect my item.
Throughout this process, there was no proactive communication or apology from your staff, demonstrating a lack of accountability and disregard for customer service. This experience has been frustrating and a complete waste of time, and I strongly advise others to consider alternative services. I would give 0 stars if I could.
Dianto Koh
1
Worse experiences with laundry shop. I have sent in my trench coat and glove on 19 Jan 2025. Until today 17 March 2025. Still didnt deliver yet. STAFF PROMISED TO GET BACK FOR THE DELIVERY DATE. I HAVE FOLLOW UP FEW TIMES, THE STAFF NO RESPONSE AT ALL. UNTIL NOW STILL NO NEWS. PLS, DONT EVER SENT YOUR LAUNDRY TO THIS SHOP. YOU NOT GOING TO GET YOUR CLOTH BACK.
Maichik
1
It's s nightmare to me. I sent in my dry clean laundry end Dec and almost one month they have not send me back my clothes. I went to store according to pickup date but been informed that my clothes not ready and suggest me pay $5 for delivery fees. To save the trouble I made the payment then more nightmares comes. After few days, they text me that items ready and will deliver to me but never deliver and informed me that it was their mistake. Subsequently they either no reply or give empty promise. My clothes costs of few hundred and dollars still with them now and they just read and no reply me text. Till now almost a mth, I have not get back my clothes. HORRIBLE.