The service is topnotch horrendous.
I sent my winter jacket (which is NEW) for dry clean in mid Dec and till now the Care team have not been able to find it. I have received no updates or communication regarding its whereabouts.
Despite reaching out multiple times to their staff, Owen, with photos of my jacket, I have not received any adequate responses or progress on locating my jacket. The lack of follow-up and transparency has left me extremely disappointed, especially given the extended duration of the issue. I even visited the outlet weekly for the past 2 months and the only thing the staff can do is just to write my order number down, give me a apologetic smile and said they will follow up which they never do.
I have just written to their Senior Management for immediate action to locate my jacket or provide an explanation and I sincerely hope they will look into this matter and ensure it is resolved promptly.
And I agree with another reviewer if I can rate this place ZERO, I WILL!!!
Jaslyn Tan
1
VERY POOR service! My dry clean clothes supposed to collect on 22 Jan. I came on 22 Jan & was told not ready & they will WA me. No WA/call is received till date! Went again today, was told not ready! When can I collect????
farhana begum
1
Was overcharged by the store assistant on the day that I went to handover my clothes for dry cleaning. The refund process has been pending for more than a month now. I’ve been messaging both the Tampines outlet and the main hotline and have not received a response. A pity that the service provided is way below standards.
WANG ZHUO
1
I sent few pcs winter cloths for dry cleaning on 26th Dec 2024. The receipt indicated that they could be ready for collection on 31st Dec 2024. The cashier says items can be ready even before 31st Dec when I made payment. However, it is 7th Jan 2025 now, still not ready yet. I walked in the shop to check and they says no updates. I'm flying to a winter country this weekend. I don't hope I have nothing to wear by then.
Lin Lo
1
Very bad experience ! I sent my laundry on the 28 Dec and collection date states 31 Dec . I went down on the 31 but they said it’s not ready and I should receive WhatsApp or sms notification but nothing was stated on the receipt of that and the staff didn’t tell me also . I called after the 31 Dec and they told me some delays , will check and call me back . It has been since 5 days passed form, nothing was heard. What happened to my laundry ,is it lost or what happened !
Steph Koh
1
Have yet to be able to collect my jackets back. Went down twice. Counter staff say ready in a week, didnt tell me that i will be notified by whatsapp message. So first time did not manage to collect successfully.
Then after receive text and fix the pick up time, they even say have to pick up on the same day. AGAIN did not manage to collect successfully. Counter staff say jackets not delivered to them yet. No one texted to update beforehand.
Service is really very bad. If you have plans to use the jacket, don’t use their service. Maybe you will end up going overseas without be able to get back your clothings as planned.
ZY Tan
1
Horrible experience.
I dropped off my jacket at the Tampines outlet in early January, and initially they promised that I would be able to get it by CNY. Made a wasted trip down and they made excuses about how it was at the factory. Waited another week and despite that, never received a follow-up text. Went down AGAIN and they made the same excuses. Now, they're refusing to answer my calls, and I have not received a single text message updating me about the status of my jacket, which I need urgently for an upcoming trip.
DO NOT visit this outlet unless you want to be given the runaround, with repeated excuses and zero updates.
Chrisma Ng
4
I dropped off a blazer for dry cleaning on Tuesday and chose the express service (even though I didn’t really need it). They said it would be ready in three days, but it was done in just two! The cleaning job seems okay—no missing buttons, at least! The lady at the counter was polite, but the male staff member was quite rude.
Marcus
5
Amazing 5⭐️ service! I had an urgent event and needed my laundry done within a week, way ahead of their usual 1-2 week turnaround time. Not only did they understand my situation, but the owner went above and beyond by personally calling the warehouse to expedite the process. Miraculously, my cleaned jacket was delivered the same day, just in time for my evening event. Their dedication to customer satisfaction is truly impressive. Highly recommend for their exceptional service and flexibility. Thank you for the amazing service!
Raine Ang
1
I am extremely disappointed with The Care Laundry Shop at Tampines Mall. There was absolutely no communication about delays in their laundry services. It took them three weeks to notify me that my laundry was ready for collection, and to make things worse, they only gave me two days to collect it—compared to the usual five days.
What’s even more frustrating is that if I didn’t collect within those two days, they would send my items to their storage facility and charge me a $25 retrieval fee due to their "limited storage space" in the shop. This is completely unreasonable, especially since the delay and backlog of orders are clearly due to their inability to handle the large volume of customers. It’s not the consumers’ fault that they are overcapacity.
This level of poor communication and customer service is unacceptable. I will not be using their services again and would advise others to be cautious before doing so.