Location: Level 2, Unit Number #02-K10
Quality products and services
KOI Thé at Tampines Mall brings the authentic taste of Taiwan to Singapore with their premium bubble tea selection, serving handcrafted beverages made from carefully selected ingredients since their arrival in Singapore in 2007. Located on Level 2 of the shopping center, this popular bubble tea chain has established itself as a beloved destination for tea enthusiasts seeking quality Taiwanese-style drinks in a modern, welcoming environment.
The extensive menu features signature offerings including their famous brown sugar milk tea, which has become the most popular drink at the chain, and the refreshing Peach Four Seasons tea that perfectly balances subtle peach flavors with hand-picked, freshly plucked tea leaves. Their classic Assam black tea serves as the foundation for their signature milk tea, enhanced with velvety creamer and chewy golden bubbles, while the oolong milk tea with condensed milk delivers a perfectly creamy and smooth experience.
KOI Thé maintains exceptional quality standards through rigorous testing, sending ingredients for SGS testing 3-5 times annually, with tea leaves tested monthly to ensure consistency. Their signature bubbles are made from natural ingredients and meticulously prepared to achieve the perfect chewy texture that almost bounces between your teeth. Operating daily from 10:00 AM to 10:00 PM, KOI Thé Tampines Mall continues to deliver authentic Taiwanese bubble tea culture while adapting to local preferences, making it a reliable choice for both bubble tea newcomers and connoisseurs.
Based on 20 reviews
Out of 278 shops
Not enough ratings
Jac
Rude staff - young girl with ponytail in specs. I realized it’s the exact same rude girl someone took a pic of in below review. Milk tea was passed to me in a plastic bag stained with milk tea. I asked if she could change the plastic bag as it was meant for someone else, she just slammed another plastic bag in front of me.
curry muncher
I ordered ice cream milk tea, but they messed up my order and gave me green milk tea instead. Not only did they not apologise or give me any discounts, but they also told me in a very rude tone, "Can you just come here?" so I could give them the extra $1.30 for the milk tea. The person who said this was a unappealing looking female, with medium brown hair, short bangs and metal glasses, wearing a black mask. Her hair was in a claw clip. What rude service! I expect much better next time. tampines koi SUCKS!!
Dani Zul
Cashier allowed his own race to cut in line while I was queueing. Never seen anyone do such racist act.
Marcus Neo
the only place they flash their menu is at the counter front LOL. pls fix.
YC Wong
Me and my friends visited last Friday afternoon to buy the new product orh nee fresh milk, the orh nee too little compare with other Koi outlets, we ordered 3 same product but we can’t taste the orh nee.
Eleen Lum
Horrible attitude... asked for a recommendation for a drink. Staff gave me an irritated face and just bluntly said something. Took my order half way another staff too over. Also gave me an irritated face b4 even I made my order. Pls don't bring your emo to work.. thanks.
ben marc
Rude staff - looks like a young girl with ponytail in specs. It’s the exact same rude girl someone took a pic of in an earlier review. Shows her impatience and bad attitude despite no one else is in the queue other than me. On top of that, she gave incorrect straw (thin one instead of the thicker ones when I had ordered aloe vera topping). Please quit if you are not interested to work in service line. Don’t let your bad attitude negatively affect the good name of Koi!
Rennie Lee
An outlet I wouldn’t revisit again. Ordered an oolong milk tea 25% sugar, no ice. And the drink still came out diluted?! Disappointing, not worth my $3.60!
Nor Ashikin Abu Bakar (Ash)
Subject: Disappointing Service Experience at KOI Tampines Mall Hi KOI Team, I just wanted to share a rather unpleasant experience my family and I had at your Tampines Mall outlet yesterday. We were attended to by a young lady with glasses who seemed quite impatient while taking our orders. She kept repeating “anything else?” in a rushed tone, which felt a little rude. My sister actually asked if they were rushing, and the staff bluntly replied, “yes.” That really threw us off — it felt like we were being hurried rather than served. After we placed our order (No. 11), we waited right in front of the counter with our elderly parents. But our number was never called. We just kept seeing others get their drinks while we were left wondering what was going on. Eventually, my son went up to check and found out our drinks had been sitting there all along. The same staff member barely looked at the receipt before handing the bag to my son — no apology, no explanation. Honestly, we were quite annoyed. It wasn’t just about the wait, but the overall attitude and lack of care. We’ve always enjoyed KOI and the service is usually great, so this experience was really disappointing — especially with my elderly parents sitting and waiting right in front of the counter. Hope you’ll take this feedback seriously and look into what happened. Thank you for your time.
smol elephant
Imagine coming here to get a cup of bubble tea to make yourself feel better only to be met with rude services 🥲 Desiree from the tampines mall koi outlet was rude and unprofessional and does not make me wanna buy from koi at all. It was such a bad experience she was rushing me when the queue is not long and I was having difficulty speaking due to my sore throat, not being considerate is one thing but unprofessional and cutting me off mid sentence as I was speaking with someone else at the cashier was another. Hope the service here gets better otherwise will not be patronising as this is the service and standard you guys are giving.
Jing An
Had a very bad experience. Initially want to sit there to enjoy my drink from Koi. But this couple just sat there without consuming any product from Koi. And they just take up the seats and treat the place like their house. And they were there for super long.
Michael Goh
Very good experience with staff Wei Yan. Although there’s a mistake with my order, she didn’t try force me to take the wrong order, but did the right thing, correct my order and apologise. Appreciate the professionalism. Good job !
binyou sin
Friendly and gave good recommendations, service speed is commendable as well as compared to some other outlets, thank you!
dy ye
Chloe's impeccable customer service really amazed me. I did not know what to get and asked her to surprise me. Instead of giving me a basic, lazy answer, she asked me what kind of drinks I prefer and took the time to recommend something tailored to my taste buds. Her knowledge of the menu and service truly stood out, and I appreciate the effort she put into ensuring my satisfaction. I would come back again!
Eric Koa
Good service from all staffs working on 30/8 today. Order was fast despite during busy lunch hours. Good team work and staffs are courteous.
Nguyen Binh
Today I came around 06:35pm to pick up my drinks that I ordered through foodpanda. After picking up I accidentally dropped 1 out of 2 cups and when I was about to order the new one THE STAFF OFFERED ME TO MAKE ME A NEW ONE 🥺🥺🥺🥺 much much much appreciated and even when I wanted to clean the mess I made, they said it’s ok let them do it🥺 THANK YOU SO MUCH hehe i was so blessed 🙏🏻
Moo Teng
Big and spacious with seats available be it waiting for drinks or sitting down n chit chat while drinking. My fav is honey green tea. Finish it before i can snap a photo. 😝 …
Queenie Rab
I’m very impressed with the team. My straw was broken after a few attempts and I was sitting somewhere around koi. The staff auto pass me a new straw without having me to ask for a replacement. Very attentive staff! 🙏🏻
Fun Kwok
This Koi cafe was located at an obscure corner of Tampines mall. I wouldn’t have realized that it is there if not for the prominent sign displayed near the information/redemption counter at Tampines Mall. The service was prompt and I did not have to wait long for my drinks. It was nice that there is a sitting area for customers to enjoy their drink. Taste wise, the drink is up to the standard of usual Koi cafes. I would recommend this Koi cafe for bubble tea lovers.
Gareth Tan
Zoe was very helpful, we made an order of 80 cups of bubble tea and she helped to order and everything, she even help to pack everything
柠檬綠茶
金桔綠茶
梅子綠茶
水蜜桃綠茶
金桔柠檬綠茶
柠檬梅子綠茶
养乐多綠茶
百香鮮果綠茶
葡萄柚绿茶
無糖紅茶
阿华田玛奇朵
19 photos