epitex @ Tampines Mall stands as Singapore's leading destination for premium bed sheets, bedding sets, and home textiles, bringing exceptional comfort to every home since 1997. This specialized bedding store caters to the pickiest sleepers with an extensive range of quality products including pillows, bedsheets, and towels made with innovative materials like Tencel and Charcoal Bamboo that prioritize both comfort and hygiene.
The store showcases epitex's signature collections including Bamboo Blend 1200TC bedsheets with anti-odor technology, Melange Tencel Blend Dobby selections, and Bamboo Lite Solid crafted from 100% bamboo fiber with ultra-smooth texture. Premium pillow options feature the Activated Bamboo Charcoal Pillow for superior comfort and hygiene, Hotel Collection Pillows using special micro-weave fabric technology from Japan, and Cryocool Silken Pillows that customize to your head and neck for constant support.
The comprehensive product range extends to mattresses with 10-year warranties featuring dual sides (Plush + Firm) designed in Singapore, space-saving 3-fold mattresses for small living spaces, and waterproof fitted mattress protectors that repel fluids while maintaining coolness and breathability. Additional offerings include Soft Touch Bolsters made of 100% microfiber for neck support and anti-odor bath towels with antibacterial properties. With materials ranging from Egyptian Cotton and Microfiber to earth-friendly fabrics, epitex continues to set the standard for quality bedding solutions that enhance sleep quality and home comfort.
The staff didn't seem very knowledgeable regarding the pillows we were enquiring about, nor was he interested in explaining the differences or offering a recommendation based on our considerations. When asked about the difference between down and microfibre pillows we were simply told that they were all the same, which is not accurate. We decided to leave as there wasn't much insight that the staff could offer and it didn't give us confidence in making any purchase.
Ee Liang
Purchased a queen size bedsheet around Apr , which pricing around $200.
Had double confirmed about the possibility of fuzzy ball issue with the on-duty sales promoter and she mentioned to avoid using dryer , the bed sheet will not have this issue.
After first time wash with washing machine and dry without dryer and within one week of usage , the fuzzy ball issue immediate happens on the WHOLE BED SHEET ! See the photos.
Going back to the shop , and show the seller about the photo and videos. Left the contact number , and got the promise to call back and provide solution , but received nothing update.
Second time going back , request and ask if able to exchange a new bed sheet.Another employee told us to send the bed sheet back to the shop , they could send back to factory and service to remove the fuzzy ball and send back to us , which will not 100% guarantee to resolve the issue !
Worst customer service and quality , will not purchase anymore product from the same shop again !
Doug P
Poor quality sheets that start disintegrating and pilling within weeks of use. Customer service is abysmal as well
koallagom
Came home then notice there is only one pillow case in my King size bedsheet set!
Do we have to open up the package in the shop to make sure all are in?
How to trust buying things in your shop?
Manage to contact the office, staff solved quickly the problem
sky kaiwen
The staff is so rude don’t even know their system well ask them everything don’t know take money they know only what type of service is this worst service ever.
I am a regular customer here and this type of service totally unacceptable
Joey Tan
Bought a bamboo charcoal bolster at the Tampines Mall outlet just now. When I got home and unpacked the bolster, found out that one side at the end of it had shrunken. Doesn’t worth $59.90 for this quality.
The bamboo pillow was a pretty good deal.
Sidney Lock
Staff are pretty pushy. I was just looking at the pillows as I had never heard of this brand before and a lady approached me. I told her politely that I was just looking around. 5 mins later, she came back again to ask me what kind of pillows am I looking for. I told her to leave me alone as I was just looking around. Had to leave the shop immediately as I cannot even look at the pillows in peace
Positive Reviews
Geraldine GR
Excellent Service by Joanne. She was kind, friendly and patient enough to explain our queries. Would love to come back again because of her service.
Nurlannita binte Roslan
Xiao shuai served us. Attended to us kindly. He was very patience in helping us look for ideal pillow, bedsheet and pillow case.
Nicholas Sng
Joanne was very friendly and attended to us swiftly, her product knowledge is very good and was able to answer all
our questions!
Nurhidaya Roslan
Was attended by Mr Xiaoshuai, very friendly, patient, attentive and great service! Keep up the great work!
Nur Fajrina
Salesperson, Xiao Shuai very friendly and recommend good stuff
Eve Chua
Good experience w the sales assistant
Nur Humairah
great service and explanation by XiaoShuai. been loving the brand since forever.
Gwen Teng
Purchased their bamboo series and fell in love with it. Great service provided by store staff too!
James Verheggen
i do all of my sleeping gear shopping here,awesome place,fair prices,service is great too. Use their app for more perks.
Tayna Amangas
Staff Xiao Shaui was very friendly and helpful. Great customer service
Jeevan Stevan
Very good service staff Joanne from tampines mall outlet. Very knowledgeable about the products. Will definitely recommend 👌 …
ARN
We were in the store today and was attended to by Miss Joanne. She was alone in the store and was attending to another customer in the store when we came. She was polite to all of us, helped us sign up as a member and get our purchases without any fuss. Kudos to Epitex for having Joanne working for the company!! The buying experience was truly pleasant.
Fiona Soong
Joanne is extremely friendly and offers excellent service...sure return to look for her for purchase.Thanks Joanne.
Cheers
