I don’t usually post, but the attitude of the male sales staff working here irks me. The lady wearing the blazer is fine, she’s great. But seriously, look into how you train your sales guy. He’s so full of attitude, lacking customer service. People, go get your watches at other outlets where the sales staff don’t give you attitude.
Sheila K
I had my watch battery changed at the Tampines outlet. The sales girl said I had to pay cash. Two days later, I emailed asking for a receipt and was told to return to the store. The store couldn't issue me a receipt and just gave me another customer's receipt! The manager insisted it was okay. Of course, it is not! Very fishy.
Anyway, 5 months later, the watch battery went flat again. Were they replacing it with used batteries, or what?
Positive Reviews
Zhi Sheng Lee
Nicholas greeted us warmly when we entered the Tampines Mall City Chain shop. He demonstrated exceptional product knowledge that enabled him to provide recommendations confidently and accurately based on our preferences. What made him stand out the most was that he noticed small but important details from customers' conversations and interactions. He would subsequently provide a personalised service. His attention to detail, coupled with high situational awareness, was highly commendable. It's rare these days to encounter such attentive and excellent service. Nicholas is absolutely a gem.
Jegan K.
Sharon, the salesperson at the Tampines outlet, was extremely helpful and patient. Such amazing customer service! She deserves a compliment :) Thank you, Sharon.
Rongbin Gan
Thanks to Nicholas, who walked me through the customer’s journey impeccably. Sharing his insight and recommendations for my watch selection that suited me well, I deeply admire his work and professionalism. I definitely recommend him to whoever needs this kind of professional and excellent service.
Siao Mary
Highly recommend this outlet. This was my first time shopping here, and I was attended by Amanda and Nicholas. They were very helpful, knowledgeable, and thoughtful. This made my shopping experience even more enjoyable and comfortable! The good news is, I didn’t leave empty-handed! 👍🏻👍🏻👍🏻 Thank you, Amanda and Nicholas!! …
Raymond Goh
Had a really awesome watch purchase experience at the Tampines Mall branch. Was served by Nicholas, who was super helpful and attentive throughout, and even gave me some helpful watch tips on setting the time/date and preventing damage. Great job! 👍