City Chain has been a trusted name in Singapore's watch retail scene since 1985, growing from a single store to become one of the region's most established timepiece destinations. With over 40 years of experience and more than 300 locations across Asia, this pioneer in the watch industry brings an impressive collection of international brands to Tampines Mall.
The store showcases an extensive range of timepieces to suit every style and budget. From classic Swiss precision watches by Claude Bernard and Cyma to contemporary fashion pieces from Guess and Sara Miller London, City Chain caters to diverse tastes. Watch enthusiasts will appreciate their selection of renowned Japanese brands including Seiko, Citizen, and Casio's G-Shock and Baby-G collections. The boutique also features exclusive limited editions and special releases that collectors seek out.
What sets City Chain apart is their commitment to authenticity and quality. Every timepiece undergoes a strict internal quality control process, ensuring customers receive only genuine products. Their knowledgeable staff can guide you through the collections, whether you're looking for a rugged sports watch, an elegant dress piece, or a reliable everyday timekeeper. With competitive prices and regular promotions, City Chain makes quality watches accessible to everyone.
review on behalf of my mum: “went to change watch battery and they didn’t tell me upfront that there was any issue with the watch. Paid $15 and after they changed the battery, the watch couldn’t run. Told me to wait 5min for it to work (what logic is this? either it works or it doesn’t). Waited but still didn’t work so came back to ask the lady. She took the watch to check nicely. However the manager came out and accused me that i “slandered” his shop that they spoilt my watch. Reasoned with him, then he confidently supported his stance with “I’M THE MANAGER” and threatened to call security on me (while all i did was to talk about what happened. it’s such a joke!!). Eventually begrudgingly returned me the money and went back to hide in his store. Was a regular customer who bought at least 5 watches here. Will never visit again!!”
Ben Koh
This is the first time I'm writing a negative review but I just have to warn would-be customers about the very bad service I encountered. So bad it's shocking. Visit at your own risk.
kishore kumar
Haven't seen such kind of stupid and idiotic staff only at this branch. Dont even know how to market, They can’t sell even 1 product in entire 1 year. @city chain plz note this and change your staff accordingly, else you loose your business
Staff at vivo city is very good and tamines staff has to learn from them
Xela K
Changed watch battery at the Tampines outlet. The sales girl said have to pay cash. 2 days later I emailed asking for a receipt, was told to return to the store. The store couldn't issue me a receipt and just gave me a receipt of another customer! The manager insisted it was ok. Of course it is not! Very fishy.
Anyway, 5 months later, the watch battery went flat again. Were they replacing it with used batteries or what?
Roz
I don’t usually post, but the attitude of the male sales staff working here irks me. The lady wearing the blazer is fine, she’s great. But seriously look into how you train your sales guy. He’s so full of attitude, lacking of customer service. People, go get your watches at other outlets where the sales staff don’t give you attitude.
Nicholas Tay
Horrible Service, talk rudely, has no idea on the watch and even use their eyes to judge and scold people.
Rhobel Santos
Would have been a five star review if not for the guy salesman. We were in the store for quite some time alrdy and looking around. He was just sitting and playing with his phone in the corner cashier when a rich looking auntie came in. He then suddenly stood up and entertained her but the auntie just left after her inquiry. When we asked the guy if they have couple watches, he blatantly said “There’s a lot over there!”, didn’t move from his place and then just looked back at his phone.
Lucky the other sales lady came out and assisted us. She was very friendly and asked what we are looking for. She gave us options and even showed out the time pieces for us to feel and see what we like. We ended up buying couple watches in the photo. We also bought a G-shock a few months back and she was the one who assisted us.
When it came to payment, the sales guy was suddenly there to assist and was like rushing us while we are checking out the ads they had in their shop for pace and their memberships etc. Sad :(
CityChain you should promote this lady and consider training the other sales guy. This was like a typical car sales scene in the movies. It would have been a nice experience but it left a bad taste in the mouth.
shwetha nanu
I bought a watch at Vivo city brancha and tried to exchange in Tampines Branch.
Service team is really wiered and full of attitude, they didnt even allowed me to try the watch instead and infact provided me with wrong information that “ I cant exchange watch” and keept insulting me with their behaviour, I just walk out of the branch.
Later I went back to Vivocity branch and they gave me all the option they I’ve exchanged the watch. They dis mentioned there is no such rule at city chain that we cannt place your watch on wrist like how tampines branch. Plz avoid visiting Tampines branch, its spoils your day
Positive Reviews
D Y
Nicholas was very professional and helpful and super polite. Staff is great here
Chee Seong Lee
Nicholas greeted us warmly when we entered the shop (Tampines Mall City Chain). He demonstrated exceptional product knowledge that enabled him to provide recommendations confidently and accurately based on our preferences. What made him stood out the most was he noticed small but important details from customers' conversation and interaction. He would subsequently provide a personalised service. His attention to detail with high situational awareness was highly applaudable. It's rare these days to encounter such attentive and excellent service. Nicholas is absolutely a gem.
Y Johan
Great service from Sharon. She was patient and explained the details so well. We bought two watches and are very happy with them.
Username Surname
Staff is very welcoming and helpful and patient! Nicholas Fong recommended us suitable watches and was patient in letting us decide. He further explained to us on the designs and which suits our needs. Very nice encounter, 5 star service!
BLOODYMARY IS WATCHING YOU
Highly recommend this outlet, my first time shopping here and was attended by Amanda and Nicholas. They were very helpful, knowledgeable, and thoughtful, it made my shopping experience an even more enjoyable and comfortable one! Good news is, I didn’t leave empty handed! 👍🏻👍🏻👍🏻 Thank you Amanda and Nicholas!! …
Raymond Koh
Had a really awesome watch purchase experience at the Tampines Mall branch. Was served by Nicholas, who was super helpful and attentive throughout, and even gave me some helpful watch tips in setting the time/date and preventing damage to the watch. Great job! 👍 …
Si Min
The staffs are super friendly and nice. A lady answered my questions regarding the straps and explain to me their puncher might differ from my original watch and helped me to punch more holes for free in order to fit my wrist nicely. Thanks so much!
Jega K
Sharon, the sales person here at Tampines outlet was extremely helpful and patient. Such amazing customer service. She deserves a compliment :)
Thank you Sharon
Candice Chee
Was served by Nicholas & he was very patient and even gave very good tips on how to find a watch for ourselves, and even helped with replacing my old watch strap! He even told me to take my time to think about the watches before coming back to purchase! Excellent customer service! Good service will definitely come back again!
Robin Gan
Thanks to Nicholas who walked me through the customer’s journey impeccably! Sharing his insight and recommendation for my watch selection that well suited me, deeply admire his work and professionalism. Definitely recommend to whoever needed this kind of professional and excellent service.
Muhd Faizul Abu Samat
⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience at City Chain in Tampines Mall! I went in to buy a G-Shock GBD 200 and was assisted by Nicholas, who made the whole process smooth and enjoyable. He was extremely friendly, knowledgeable, and patient, taking the time to explain the features and help me find the right watch. His professionalism and great customer service really stood out. Highly recommend visiting this outlet if you're looking for quality timepieces and excellent service. Thanks again, Nicholas.
Johnson Ee
The current crew members are great. I was sending my watch for repair and managed to speak with one of the members named Sharon, she's very helpful and kind. She knows what to do and completed my request within 20 mins (there was no crowd though) Overall, it was a good experience.
