Nicholas greeted us warmly when we entered the shop (Tampines Mall City Chain). He demonstrated exceptional product knowledge, enabling him to provide confident and accurate recommendations based on our preferences. What stood out the most was that he noticed small but important details from customers' conversations and interactions, which allowed him to provide personalized service. His attention to detail and high situational awareness were highly commendable. It's rare these days to encounter such attentive and excellent service. Nicholas is absolutely a gem.
Jeganathan K.
5
Sharon, the salesperson at the Tampines outlet, was extremely helpful and patient. The customer service was amazing. She deserves a compliment! :)
Thank you, Sharon.
Robin Goh
5
Thanks to Nicholas, who walked me through the customer journey impeccably! He shared his insights and recommendations for my watch selection, which suited me well. I deeply admire his work and professionalism. I definitely recommend him to anyone needing this kind of professional and excellent service.
BLOODYAHMAD IS WATCHING YOU
5
I highly recommend this outlet. It was my first time shopping here, and I was attended to by Amanda and Nicholas. They were very helpful, knowledgeable, and thoughtful, which made my shopping experience even more enjoyable and comfortable! The good news is that I didn't leave empty-handed! 👍🏻👍🏻👍🏻 Thank you, Amanda and Nicholas!!
Robin Tan
3
"This would have been a five-star review if not for the male salesperson. We were in the store for quite some time, already looking around. He was just sitting and playing with his phone in the corner when a well-dressed woman came in. He suddenly stood up and entertained her, but the woman left after her inquiry. When we asked the guy if they had couple watches, he bluntly said, “There’s a lot over there!” He didn't move from his spot and then just looked back at his phone.
Luckily, the other sales lady came out and assisted us. She was very friendly and asked what we were looking for. She gave us options and even showed us the timepieces so we could feel and see what we liked. We ended up buying the couple watches in the photo. We also bought a G-Shock a few months back, and she was the one who assisted us then.
When it came to payment, the sales guy was suddenly there to assist and was rushing us while we were checking out the ads they had in their shop for prices and their memberships, etc. Sad :(
CityChain, you should promote this lady and consider training the other sales guy. This was like a typical car sales scene in the movies. It would have been a nice experience, but it left a bad taste in the mouth."
Raymond Tan
5
Had a really awesome watch-purchasing experience at the Tampines Mall branch. I was served by Nicholas, who was super helpful and attentive throughout. He even gave me some helpful watch tips on setting the time and date, and preventing damage to the watch. Great job! 👍
User Tan
5
The staff is very welcoming, helpful, and patient! Nicholas Fong recommended suitable watches for us and was patient while we decided. He further explained the designs and which ones suited our needs. A very nice encounter, 5-star service!
Rosalind
1
I don’t usually post reviews, but the attitude of the male sales staff working here bothers me. The woman wearing the blazer is fine; she’s great. But seriously, look into how you train your sales staff. He’s so full of attitude and lacks customer service. People, go get your watches at other outlets where the sales staff aren’t so rude.
Xyla Koh
1
Changed the watch battery at the Tampines outlet. The sales girl said I had to pay cash. Two days later, I emailed asking for a receipt and was told to return to the store. The store couldn't issue me a receipt and instead gave me a receipt for another customer! The manager insisted it was okay. Of course, it was not! Very fishy.
Anyway, five months later, the watch battery went flat again. Were they replacing it with used batteries, or what?
Jason Ng
5
The current crew members are great. I was sending my watch for repair and spoke with a member named Sharon; she's very helpful and kind. She knew what to do and completed my request within 20 minutes (though there was no crowd). Overall, it was a good experience.