Challenger (Tampines Mall)

"I was very disappointed with my experience at Challenger. I bought an earpiece and was told by the staff that it came with a 1-year warranty, and that I could return to the shop if there were any issues. Just one month later, the earpiece started having problems – disconnecting and breaking. When I went back to the shop, they told me that they only covered issues within 7 days, and that I now had to contact the service center myself. This was never mentioned during the purchase. To make things worse, the store manager was extremely rude, didn’t even bother to explain properly or apologize – they just shoved the service center’s contact at me and walked off. No responsibility was taken at all. Worst customer service ever. I will think twice before buying anything from Challenger again!"

The staff here are super impatient and not polite at all when dealing with client warranty issues. I was missing my receipt and tried to search their system for a record of my transaction, but they refused to help me. I had bought my Sudio earphones last Wednesday, May 15, 2023. The left earphone won't charge, and I wanted to claim the warranty, but the staff was so rude and refused to assist me. I will not buy anything from Challenger again; this was a very bad experience from this shop! The staff had a very bad attitude!

The staff were very rude. I went there looking for an adapter for my camera, and one of the salespeople took a glance at my camera and said they don’t sell the adapter there. After a while, I saw an adapter that might be for my camera and went to find another salesperson to confirm it. He showed me attitude and said that wasn’t it, but then he went to find another adapter for me. While I was waiting for him at the side, he turned around and served another customer, leaving me standing there. I found that very rude, as they don’t value their customers. He should have at least told me that he was going to serve someone else first. Is this how their staff are trained? I was so mad, I put the adapter back and left the store. This will be my last time here. The previous time I was there, the staff were very nice and helped me purchase the camera I wanted, especially when they told me to sign up as a member. But after this purchase, their attitude has been getting worse.

The service staff who attended to me gave off an "I am not interested in the job" or "I would rather be anywhere but here" vibe. When I asked if a particular SD card was available, he just said "Sorry, all there." I had to look for it myself and found it. When I paid for the product at the cashier, he attended to me again. Despite having a $30 stored value in my account, he didn't bother to inform me or apply it to my purchase. I had to remind him, and he just said "Oh, ok, yeah sure." Young man, go forth and seek your desired profession. I'm sure you're dreaming of a job as an astronaut, a fighter pilot, or a multimillionaire. Whatever it may be, go for it, but for goodness sake, get your rear end out of this job now so I can have a more pleasant customer experience next time.

"I came in this evening to get a laptop for my son. I shared the specific requirements from his school with the staff (a tall, spectacled Chinese boy). The staff member was very rude and kept pushing me to buy a laptop with lower specs than what was required. He kept saying that it was enough. Of course, I asked questions, and he started to get irritated. Why would I pay over 1.5k for a laptop that doesn't meet my son's needs? I've been a strong supporter of buying my IT products from Challenger, but you've just lost a customer. I ended up buying a laptop from the shop downstairs. Challenger needs to start training their staff to have a better attitude towards customer service."