Tokyo Shokudo Tampines Mall

The restaurant looks not very clean. The wall is full of mould. Service is slow and random. I ordered 2 pax bundle meal, and the first thing they served before the main dish is ice-cream and drink. My kid had to wait for almost 30min to get the Epi fry don served. Overall, food is just ok ok.

Service was terrible. Staff had no basic courtesy to speak politely or decline nicely to customers. Came in to an almost empty restaurant at 630pm, wanted to sit at the corner near the window. Apparently staff said those seats are meant for 5-6 people. But her tone was so rude. She couldve been more courteous in her tone and the way she spoke to me. Also, there was a couple who sat in the same row of seats, and they are allowed to sit and enjoy their meal there? Doesnt look like theres 5-6 people with them. Atrocious service.

We ordered 2 signature tendon sets as we've not tried this place before, despite walking past it a number of times when we visit the mall. The tendon set was pretty standard, in terms of variety of the types of meat and veg, as well as the taste. We liked that the set has an egg as well, as most other tendon places don't have an egg as part of the set. The egg however was overcooked, so the yolk was hardened instead of runny. Even though the food was decent, the speed of service left a lot to be desired. We came late - about 8.15pm, so the place was already pretty empty. We didn't expect to have to wait long for the food to be served. To make things worse, the staff were already mopping the floor while we were eating, so we had to endure the overly strong smell of detergent throughout our meal. I get that the staff want to leave on time, and may want to get the cleaning done since there wasn't many customers left, but they could have done so for the areas where customers are not dining at.

Incredibly rude staff, especially the lady cashier. Visited on 13 July, evening time. Despite being right at the entrance to wait to be seated, the 2 staff at the payment counter (literally just a metre away) did not see us and we had to get their attention. We were seated, menu and ordering of food was done via scanning of QR code. The only service we received despite paying for service charge is just our food being sent to our table. For payment you have to go to the counter and pass your table receipt. But the cashier was already giving attitude then like the want to fight kind of face 😂 Subsequently made payment and received my receipt. Noticed a double entry, hence I asked to clarify it. She didn't even look at it and quickly said "it's already void" - which firstly how is anyone going to know if it's void given there was no strike out, and secondly why is it even in the receipt if it's already void. So I said "Oh so then the price is xxx right?", only to be given a retort of "You can count yourself if you don't believe", all the while she is not looking at me and busy doing other things (there was no line at payment counter). What a joke 😂 unfortunately the food did not make up for the rude service and it was certainly not worth the price or added service charge. The egg in the ramen was salty, you can prepare it better at home. Salad was just lettuce and corn with what tasted like the Kewpie roasted sesame sauce. Pepper Lunch is a definitely much better option 😂 should have listened to all the bad reviews instead of wasting my money here!

Visited during lunchtime and to our dismay, the food did not look like what it does in the menu. Ordered the chicken cha shu tom yam ramen lunch set. For comparison, the left is what was displayed in the menu while the right is what we received. Just one singular piece of chicken is pathetic, let alone half an egg. The picture from the menu shows (at least) 2 pieces of chicken and a full egg. For the price points this is just unreasonable. Utterly disappointed. Not to mention how the staff also slipped and dropped the bowl of ramen on the table, which splashed on my friend to which the staff muttered “sorry”, and quickly walked away. Not sure why the service staff here are so stuck up. The lack of professionalism is bizarre. Not returning again.

Customer Service: In general it’s ok except for a staff member called Fadli/Fadil (or something of that name). We think Tokyo Shokudo’s management should have a performance review for this guy. He has poor customer service; and gives the impression that he couldn’t care less. We’ve eaten here multiple times and this lousy behaviour is consistent. Food review: 4-stars. The soup base is tasty, noodles felt abit doughy (al-dente) for our serving that day. Overall it was decent. Tempura was fine too, the Yuzu ramen 🍜 is not for everyone; you must love Yuzu. I’d recommend just going for the regular/spicy.

Food is good but service e.g. to serve customers their correct oder can be improved. Went there for lunch in a big group, two of us happened to order a similar dish (but only one ordered a set) and despite ordering using different QR codes, our orders were served wrongly. The set also wasn't served with soup and salad. Perhaps may want to review the naming of the dish in the ordering platform to make it clearer too.

Ate here with my friends the other day. first time too. My friends ordered their food and received it within 15 minutes. Not only was the guy taking my order quite rude, giving me an unpleasant vibe, they also forgot my order. I ordered at 7.30 and my food arrived at 8.15 despite asking numerous times throughout the 45 minutes, they still said it was coming and it never did. overall the food was pretty good but hope there is better service in the future if i do go again. And I may change this review

Came over to try out this new place in Tampines mall. Ordered their signature scallop original ramen and corn chicken charshu ramen. Maybe it's still new with many untrained staff but the food was quite disappointing for the ramen. Firstly, the ambience was quite okay since it is still new. Quite spacious and all uses the ipad for orders. Service was prompt and efficient. Many young staff working for them so quite speedy in their work. Portion wise was still okay but can be a bit small for big eaters. Price point wise was on the high average side. Since they are situated near to Ajisen, Osaka ohsho and itacho. Foodwise was the disappointing part. Firstly, the order had missing item which was the onsen egg. Next, the soup stock was extremely salty. I then realized that the big cup of water was for. Noodles were the thick, firm and eggy kind. If you prefer al dente noodles, you will like them. Toppings were okay, chicken charshu were tender and flavorful. Scallops were chewy and tender too. So basically the disappointing part were the missing items and the overly salty broth. The dining experience was okay and so based on the experience, only 2 stars rating for now. Hopefully they can improve on their ramen. As, for the tendon, I believe they can be much better.