Singapore Pools @ NTUC FairPrice (Tampines Mall)

I am absolutely furious and disappointed with the new packaging of FairPrice Soft White Tissue (2-ply, 200 sheets). I recently purchased it from the Tampines FairPrice, only to get home and realize that the size has been reduced by at least 2 cm compared to the previous packaging! And yet, I am still being charged the same price! This kind of deceitful tactic is nothing short of scammy business behavior. It’s completely unacceptable to trick customers like this—it's blatant exploitation!

As you can see, many reviews are about the same few people. This is a warning to all to avoid the self-checkout as much as possible. It happened to me a few days ago. Two "aunties" at the checkout, whose names I unfortunately never caught, were super rude. The Chinese lady was still not so bad, but the Indian lady (I never interacted with her) kept adding fuel to the fire while purposely speaking so loudly, and the Chinese "aunty" joined in. (LOL). It’s their job to help people, but it seems they are just deterring people from using self-checkout, which in turn causes long lines at the cashier. These miserable people's goal is just to make others as miserable as them. This also happened with my son regarding a voucher. I admitted to the Chinese "aunty" that it was my fault for not seeing the sign, because it was so small. Then, she told me to go to the cashiers instead. So, I told my son to help me queue at the cashiers as instructed *by her*. I was waiting for the Chinese "aunty" to come and remove the items, as I've been to FairPrice Finest and they can just delete the item or restart the transaction. In the end, she told me to come back and asked, "Who's going to pay for the items?" It wasn't busy, by the way. That's when the Indian lady loudly repeated the same line again. Wow, maybe if this has been happening a few times, they should get a bigger sign that isn't covered by promotional items? Instead of making their lives easier, they choose to bully customers? They kept saying I'm incompetent, all over a damn voucher? Sorry, but you're working at NTUC, not doing your job, and calling me incompetent? It seems they have zero common sense or self-awareness, and it seems no one has spoken to them about their behavior. I always shop at Finest. This is my first time going in there, and I will never set foot there again. I will choose Giant or other supermarkets instead. People might not care that this happened to me, but I'm sure you'd be pissed off if it happened to your family or someone you love. They are lucky that those they bullied are not the kind of people who will sue, etc. To the others, don't worry – karma will strike them back.

18 Apr, 8:45 PM Rude aunty at redemption counter. I asked her how the stamp works if the purchase exceeds $30. She explained it very rudely, as if I was supposed to know. If I knew, why would I still ask you? If you don't like it, don't work there.

The aunty at the self-checkout counter was very rude to me today. She told us to measure the onions and said, "even a kid also knows how to do this," and she had zero patience when explaining how I could use my NS credits to make payment. Please avoid going to her counter.

Madam Beh Kwa or something (I only had a quick glance at her name tag) at the ‘customer service’ counter was so rude and unfriendly. I checked out via Self Checkout and realised I had one pack of wrong-flavoured sausages; both items were the same price at $3.56. First of all, she thought I had purchased only one pack, but I’d already told her a couple of times that I merely wanted to exchange the non-spicy for the spicy ones. Then she said she could only key in $3.55 and not $3.56, though I saw the full numeric keypad, and then wanted to charge me $3.57 for the ‘additional’ pack. I asked why and again explained that I’d only intended to exchange, but she then proceeded to raise her voice at me, claiming I had never mentioned it. I very politely corrected her and told her I had explained it many times, but she just didn’t listen. Come on, why?!