Pandora

I was at tampiness mall out... very upset with their service.. I have been their customer for a while, other outlet service was so much better.. first customer service didn't know her products well ..2nd service customer was so rude throwing her free gift on the counter infront of me... was thinking if she is not happy giving me my free which I'm entitled...may I only spend $800plus so not enough.. very upset n disappointed...hope Pandora can look into it... ur brand doesn't deserve such services

Lack of customer service. It will be the first and last experience in this particular outlet. Staff were not as welcoming and none were approachable either. I was served by one of the staff, Marcus. His body language and gesture tells how reluctant he treats his customers. I already had a product in mind and showed him a picture of the item that I wanted, it was a gift for a friend. Upon making payment, there was an on-going promotion whereby if you spend at a certain amount, you are able to get a charm for free. I turned down the offer but was scoffed at, for not agreeing at the idea. This has made the entire experience here unpleasant, in all honesty it felt as though I was being mocked at. Throughout the time I was there, it was the shortest visit I have ever encountered, just by dropping by the store and leaving within a few minutes after getting the item I wanted. If it wasn’t for the gift, I wouldn’t have came.

Was offered 10% discount during birthday month upon signing up for my purchase which I did but due to their system error, I was refused the 10% discount. I was then asked to provide numerous mobile numbers when it was not even a telco issue.

Customers service is not good. I think they should keep their customers happy by giving good packing packs for all items. Nevertheless if the items is free after spending $200 dollars and above. Not to be too picky on their pandora boxes. Its Christmas time. Every item is priceless and beautiful.

BAD CUSTOMER SERVICE PLEASE DO EVEN GO WAS FEELING HAPPY WENT IN TO SEE SOME BRACELET BUT THE STAFF WAS SO UNWELCOMING AND ALSO DON'T EVEN REPLY MY QUESTION REALLY RUDE AND BAD SERVICE PLEASE PANDORA DO SOMETHING TO YOUR STAFF GIVE THEM SOME TRAINING ABOUT CUSTOMER SERVICE

The rose gold bracelet I bought for my daughter faded after only a few months, but still within the 1-year warranty. We reported this defect at this outlet but were crudely told that the warranty does not cover reinstatement of such defect and must pay to repair it! We were told that the defect was caused by the bracelet being kept in the box that comes with it, and was not used often. This is ridiculous!! We were NOT told of such things when we bought it. Pandora may deny this posting but we sincerely want costumers to BEWARE of buying such products from this company.

Terrible experience. The workers were extremely rude and totally ignored my fiancé and I. They were glaring at us ever since we walked in and proceeded to serve other customers that just walked in while continuing to ignore us. When they came to ask us after ignoring us she said "oh sorry i didnt see you. Are you looking for anything?" After which she just walked away to serve the new customer before i could properly enquire on the item. We walked off after that. Won't be returning to this outlet again. Just for context, we weren't dressed our best with shorts and slippers but what does that have to do with anything if we were actually planning on buying something? They just assumed that we were poor and can't affort PANDORA?? Acting as though they're some luxury jewelry brand when they're barely even mid tier.

Bought a ring the Sparkle & Hearts Ring mid July and 2 stones came off after 2 weeks. Expensive for a poorly made jewelry. Went to Waterway branch for warranty claim and was given a 1 to 1 exchange. However I was told that the replacement ring does not come with a warranty. Basically if the stones fall off again after 2 weeks, I can't claim any warranty. This will be my last purchase from them.

Be careful!! Warranty does not cover some defect which was not mentioned when we bought the bracelet that tarnished only after a few months. So must pay for repair. ☹

Horrible experience at TAMPINES MALL. Staff are rude even they wearing mask but can feel they are looking down on customer and rolling their eyes when I'm asking for price. Staff also not familiar with products knowledge. Terribly rude, unfriendly and inpatient while serving customer. I was queuing outside and waiting for the staff to take my tempreture after I had scan the check in QR code. No customer in the shop but the staff seem reluctant to serve me as I'm standing outside and waited for almvost 15 minutes while there is no one inside. Staff saw me but continue chit chating and ignore me. Very disappointed and will never return to this shop again! The staff doesn't know what is manner!

At first I thought it was just me, but seeing other people give the same review is a clear-cut confirmation of how bad the customer service really is at this Pandora branch in Tampines. Them being on sales, they are expected to be more knowledgeable on how to value customers and should be a lot more accommodating.

My wife and daughter love the Pandora jewelry designs. Over a year ago, as we were returning back to Singapore from Oman, my wife purchased many bracelets/necklaces from Pandora as stock of gifts for friends and family members upcoming birthdays. The items were packed in the original boxes and gift wrapped by the Pandora staff. The staff informed us that cleaning/polishing was complimentary at any outlet in the world. While we were at the outlet, another customer requested for her bracelet to be cleaned and the staff promptly had them cleaned and polished handed them back in less than 15 minutes. Back in Singapore 6 months after our initial purchase, I had purchased an expensive set of bracelets for my wife's birthday at Pandora Tampines and was informed once again that once a year cleaning/polishing of the bracelet and the trinkets was provided complimentary at any outlet. A few months later, the bracelet had already darkened. As our niece 18th birthday was coming up, we wanted to give her one of Pandora bracelets that we had as a reserve gift. On opening the original packaging, we were surprised to see that the bracelet had darkened although it was gift wrapped and well protected. We decided to open up all the balance Pandora bracelets/necklaces that we had yet to gift out and found all of them darkened. I immediately called up Pandora to check where I could get them cleaned and I was informed that I have to pay for cleaning and was quoted a very high cost for cleaning each item. Not sure if this is Pandora Singapore practice to charge customers for cleaning or a case of false promises to generate sales. I have never experienced jewelry darken/oxidize although well packed and protected. The experience has made me realize that Pandora sells cheap products at very expensive price with false promises. Over the last 2 years, i have purchased over SGD 2000 worth of Pandora products. In hind sight, I now believe the items are not worth even SGD 100. Will never buy Pandora products again. Buyer beware...

Was treated rudely by staff MARCUS. Aside from being reluctant to show me pendants from the start i.e. almost slamming it on the counter. When I wanted to see the clover pendant, he responded with "not for sale," I asked what he meant and he said "this one not for sale", I said okay so? He responded with "I can show you but $89." Marcus was unprofessional with bad attitude and very judgemental towards customers. The charms are supposed to be everyone's gift to themselves or loved ones. Avoid Marcus if you do not want your mood to be ruin by a horrible person.