Pandora

I was at the Tampines Mall outlet and was very upset with their service. I have been their customer for a while, but service at other outlets was so much better. First, the customer service representative didn't know her products well. Second, another staff member was so rude, throwing the free gift on the counter in front of me. I wondered if she was unhappy giving me my free gift, which I was entitled to. Perhaps it was because I only spent $800+, and that wasn't enough? I am very upset and disappointed. I hope Pandora can look into this, as your brand doesn't deserve such service.

Lack of customer service. This will be my first and last experience at this particular outlet. Staff were not welcoming, and none were approachable. I was served by one of the staff, Marcus. His body language and gestures told how reluctantly he treated his customers. I already had a product in mind and showed him a picture of the item I wanted, which was a gift for a friend. Upon making payment, there was an ongoing promotion whereby if you spent a certain amount, you could get a charm for free. I turned down the offer but was scoffed at for not agreeing to the idea. This made the entire experience here unpleasant; in all honesty, it felt as though I was being mocked. Throughout my time there, it was the shortest visit I had ever encountered, as I simply dropped by the store and left within a few minutes after getting the item I wanted. If it wasn't for the gift, I wouldn't have come.

I bought the 'Sparkle & Hearts Ring' in mid-July, and two stones came off after just two weeks. It's expensive for such a poorly made piece of jewelry. I went to their Waterway branch to make a warranty claim and was given a one-to-one exchange. However, I was told that the replacement ring does not come with a warranty. Basically, if the stones fall off again after two weeks, I can't claim any warranty. This will be my last purchase from them.

BAD CUSTOMER SERVICE. PLEASE DON'T EVEN GO! I was feeling happy and went in to see a bracelet, but the staff was so unwelcoming and didn't even answer my question. Really rude and bad service. Please, Pandora, do something about your staff. Give them some training about customer service.

I was treated rudely by staff member Marcus. From the start, he was reluctant to show me pendants, almost slamming them on the counter. When I wanted to see the clover pendant, he responded with, "Not for sale." I asked what he meant, and he said, "This one not for sale." I then asked, "Okay, so?" He responded with, "I can show you, but it's $89." Marcus was unprofessional, with a bad attitude, and very judgmental towards customers. Charms are supposed to be everyone's gift to themselves or loved ones. Avoid Marcus if you do not want your mood to be ruined by a horrible person.