Discover the world of exquisite craftsmanship and personal expression at Pandora, located on Level 1 of Tampines Mall. The official Pandora store offers a stunning collection of jewelry designed to capture your unique style and celebrate life's unforgettable moments. Explore a wide array of hand-finished charms, bracelets, rings, necklaces, and earrings crafted from high-quality materials, including sterling silver, 14k gold, and dazzling gemstones.
Pandora is renowned for its customizable charm bracelets, allowing you to curate a personal narrative through meaningful symbols and designs. Whether you're searching for a special gift or a timeless piece to add to your own collection, Pandora offers something for everyone. Their collections feature delicate and contemporary designs, perfect for everyday wear or special occasions.
Visit Pandora at Tampines Mall and let their expert staff help you find the perfect piece to express your individuality. Enjoy complimentary gift wrapping and explore their latest collections. With free delivery available on orders over S$80 online at sg.pandora.net, creating your dream jewelry collection has never been easier. Contact the store directly at 6783 8900 for inquiries.
I was at Tampines Mall and very upset with their service. I have been their customer for a while, and the service at other outlets was much better. First, the customer service representative didn't know her products well. Second, the customer service representative was so rude, throwing her free gift on the counter in front of me. I wondered if she was unhappy about giving me my free gift, which I was entitled to. Maybe it wasn't enough that I spent over $800. I was very upset and disappointed. I hope Pandora can look into this; your brand doesn't deserve such service.
Hazirah Iman
Lack of customer service. This will be my first and last experience at this particular outlet. The staff were not welcoming, and none were approachable. I was served by Marcus. His body language and gestures showed how reluctant he was to treat his customers. I already had a product in mind and showed him a picture of the item I wanted, as it was a gift for a friend. Upon making payment, there was an ongoing promotion where if you spent a certain amount, you could get a charm for free. I turned down the offer but was scoffed at for not agreeing to the idea. This made the entire experience unpleasant; in all honesty, it felt as though I was being mocked. Throughout the time I was there, it was the shortest visit I have ever encountered, just dropping by the store and leaving within a few minutes after getting the item I wanted. If it wasn’t for the gift, I wouldn’t have come.
Belinda Seow
I bought the Sparkle & Hearts Ring in mid-July, and two stones came off after two weeks. It's expensive for poorly made jewelry. I went to the Waterway branch for a warranty claim and received a 1-to-1 exchange. However, I was told the replacement ring doesn't come with a warranty. Basically, if the stones fall off again after two weeks, I can't claim any warranty. This will be my last purchase from them.
Jia Chen
"Bad customer service. I was feeling happy and went in to see some bracelets, but the staff was so unwelcoming and didn't even reply to my questions. Really rude and bad service. Please, Pandora, do something about your staff and give them some training about customer service."
Irma Hisham
"I was treated rudely by staff member Marcus. From the start, he was reluctant to show me pendants, almost slamming them on the counter. When I wanted to see the clover pendant, he responded with "not for sale." I asked what he meant, and he said, "This one is not for sale." I said, "Okay, so?" He then responded with, "I can show you, but it's $89."
Marcus was unprofessional, with a bad attitude and very judgmental towards customers.
The charms are supposed to be gifts for oneself or loved ones. Avoid Marcus if you don't want your mood to be ruined by a horrible person."
Positive Reviews
Tia Salimah
I was served by Ms. Christine, who showed excellent customer service. She was very friendly, cheerful, and patient in helping me choose the items I liked. She was also very professional in serving the customer. I will surely come back to see her again. Thumbs up for an excellent job. 👍🥰
C.K. Koh
I bought one of their latest snake chain silver bracelets along with my favorite Wall-E charm from Pandora online. After receiving it, the length was way too long, and there was a slight defect on one of Wall-E's eyes. I found their email response time was really slow, and I hope they improve on that. I called Jewel and, thanks to their sales assistant Vicki, who was very helpful by answering all my questions. 👍
So I went down to the Tampines branch to do an exchange. Marilyn was the one who served me. She was very polite and knowledgeable about the products. She helped me with the exchange and replaced the defective Wall-E charm.
Due to her good service, I got another charm, which is also a favorite of mine, the Chameleon. 😃😍 I found the customer service at Tampines was good! Even though they were busy serving other customers, they still politely told me to wait. Continue to keep up the good work! 😄
Michelle Lim
I was served by Aly, who showed commendable customer service with a smile. She is friendly and professional, with great patience to check on products and even going the extra mile, bringing similar and related products for customers to consider. Aly is also fast to assist customers while alone in the store. I bought a beautiful two-tone bracelet with Aly's awesome assistance. Thank you very much once again. Also, thank you to Marcus, who is always friendly whenever I visit. I enjoyed my shopping experience at the Pandora, Tampines Mall outlet 😊
Alimah Lee
Came in to fix my new bangle that I bought from the United Kingdom. Excellent service! Thanks to the manager and her team for fixing it for me! ❣️🥰👏👏👏👏🙏
Monica Devi
My friend and I were served by staff named Marcus. He is very nice, friendly, helpful, and explains things very clearly. He has good customer service. We liked his service. Marcus, keep it up! 👍
