Gadget Mix

On 27 January 2025 at around 2045hrs, I visited the shop to get camera protectors for my newly bought iPhone 16 Pro Max, and the salesperson had a very nonchalant attitude. He did not apply the camera protectors in an acceptable way. He applied them while the phone case was still on and did not even use the alcohol wipes provided in the $7.90 box. When he put on the protectors, one of them was not aligned with the camera, so he slid it around the titanium border of my new phone to get it to fit (there was a SCRAPING NOISE, which was loud enough for someone to hear within a metre). First of all, this is utterly disrespectful to customers who just bought their phones with their hard-earned money. Secondly, it is very unprofessional. After all of that, he took my phone and placed it between his legs underneath the counter. I am pretty sure he was using his thumbs to press down on the protectors, and I cannot say for sure how hard he was doing this. Services performed on someone's belongings should be done under the customer's supervision, so I don't understand why it couldn't be done on the table despite everything that occurred. This is UTTERLY unacceptable. I had to peel off the protectors to make sure that the camera border wasn't scraped because of his unprofessionalism. Feel free to review the CCTV footage for 27 January 2025, 2045hrs, to check the actions of this salesperson. Such unprofessionalism is appalling.

I went to 5 outlets and couldn't find the matte protector for my iPad. Service staff told me to try other outlets without telling me which branch to go to. Moreover, he said there were no phone numbers at outlets to call, and they couldn't see inventory in the system. Lousiest service ever. Staff told me to buy the $50 package which comes with credits to change the protector within a year, but staff at all outlets were not helpful in checking or changing it. WORST SHOP ever.

I went to get my screen protector changed, but the salesperson made a mistake, and there were bubbles under the screen protector. She didn't offer to replace it, and only offered a $2 discount. The bubbles are super obvious with and without my screen turned on. I'm never going back to this outlet again.

This is the worst product I've bought from this shop. I exchanged it twice, but the problem still couldn't be solved. The salesperson couldn't even do a good job. I wasted my money and time going. Please don't go and buy from this shop anymore. Their products are all unreliable.

Horrible salesperson. Was told an exchange was available, but the moment I walked out, he didn't allow it anymore. Items are expensive compared to Remax, which is one level below. Do your research before buying. Not recommended.