Gadget Mix

Visited the shop on January 27, 2025, at around 2045hrs to get camera protectors for my newly bought iPhone 16 Pro Max, and the salesperson had a very nonchalant attitude. He did not apply the camera protectors in an acceptable way. He applied the protectors while the phone case was still on and didn't even use the alcohol wipes provided in the $7.90 box. When he put on the protectors, one wasn't aligned with the camera, so he slid it around the titanium border of my new phone to get it to fit (there was a SCRAPING NOISE which was loud enough to be heard within a meter). First of all, this is utterly disrespectful to customers who just bought their phones with their hard-earned money. Secondly, it is very unprofessional. After all of that, he took my phone and placed it between his legs underneath the counter; I am pretty sure he was using his thumbs to press down on the protectors, and I cannot say for sure how hard he was doing this. Services performed on someone's belongings should be done under the customer's supervision, so I don't understand why it couldn't be done on the table, despite everything that occurred. This is UTTERLY unacceptable. I had to peel off the protectors to make sure that the camera border wasn't scraped because of his unprofessionalism. Feel free to review the CCTV footage for January 27, 2025, 2045hrs, to check the actions of this salesperson. Such unprofessionalism is appalling.

Changed my screen protector for around $20. I was advised that it is exchangeable if bubbles appear within 1 month.

Went to 5 outlets and couldn’t find the matte protector for my iPad. The service staff told me to try other outlets without specifying which ones. Moreover, he said there were no phone numbers to call the outlets, and they couldn’t see inventory in the system. Lousiest service ever! The staff told me to buy the $50 package, which comes with credits to change the protector within a year, but the staff at all outlets are unhelpful in assisting with checking and changing it. Worst shop ever.

I went to get my screen protector changed, but the salesperson made a mistake, and there were bubbles under the screen protector. She didn't offer to replace it and only offered a $2 discount. The bubbles are super obvious, both with and without the screen turned on. I won't be going back to this outlet again.

"This was the worst product I've bought from this shop. I exchanged it twice, but the problem wasn't resolved. The salesperson wasn't helpful either. I wasted my money and time. Please don't buy from this shop; their products are unreliable."