Visited the shop on January 27, 2025, at around 2045hrs to get camera protectors for my newly bought iPhone 16 Pro Max, and the salesperson had a very nonchalant attitude.
He did not apply the camera protectors in an acceptable way. He applied the protectors while the phone case was still on and didn't even use the alcohol wipes provided in the $7.90 box. When he put on the protectors, one wasn't aligned with the camera, so he slid it around the titanium border of my new phone to get it to fit (there was a SCRAPING NOISE which was loud enough to be heard within a meter). First of all, this is utterly disrespectful to customers who just bought their phones with their hard-earned money. Secondly, it is very unprofessional. After all of that, he took my phone and placed it between his legs underneath the counter; I am pretty sure he was using his thumbs to press down on the protectors, and I cannot say for sure how hard he was doing this. Services performed on someone's belongings should be done under the customer's supervision, so I don't understand why it couldn't be done on the table, despite everything that occurred.
This is UTTERLY unacceptable. I had to peel off the protectors to make sure that the camera border wasn't scraped because of his unprofessionalism. Feel free to review the CCTV footage for January 27, 2025, 2045hrs, to check the actions of this salesperson. Such unprofessionalism is appalling.
Bj Tan
5
Su Ming’s service was top-notch. Besides applying the screen protector to my devices well, he went out of his way to help me obtain a screen protector that was out of stock.
Thank you very much!
Goh Tze
3
Changed my screen protector for around $20. I was advised that it is exchangeable if bubbles appear within 1 month.
Delson Tan
5
"Good customer service from your staff, Sam. I wanted to purchase an item but wasn't sure how it functioned, and he was willing to explain it to me patiently, step by step."
Darius Choon Wee Kiat
1
Went to 5 outlets and couldn’t find the matte protector for my iPad. The service staff told me to try other outlets without specifying which ones. Moreover, he said there were no phone numbers to call the outlets, and they couldn’t see inventory in the system. Lousiest service ever!
The staff told me to buy the $50 package, which comes with credits to change the protector within a year, but the staff at all outlets are unhelpful in assisting with checking and changing it. Worst shop ever.
Sean Siah
5
"Fantastic customer service here at the Tampines Mall Gadget Mix store! They easily replaced my in-ear headphones to better suit my ears. The salesman around noon on August 14, 2023, was very accommodating and made sure I had the best possible replacement earphones. I highly recommend this store."
Sharon Tan
1
I went to get my screen protector changed, but the salesperson made a mistake, and there were bubbles under the screen protector. She didn't offer to replace it and only offered a $2 discount. The bubbles are super obvious, both with and without the screen turned on. I won't be going back to this outlet again.
Yun Tat Chong
5
I recently had a fantastic shopping experience at Gadget Mix Tampines Mall. The wide range of products, including electronic accessories like power banks, charging cables, portable fans, massage devices, and phone screen protectors, left me spoiled for choice. The quality of the items I purchased exceeded my expectations, and the prices were reasonable. The customer service was excellent, with friendly and knowledgeable staff ready to assist. I highly recommend Gadget Mix Tampines Mall for all your electronic accessory needs!
Ethan Choy
1
"This was the worst product I've bought from this shop. I exchanged it twice, but the problem wasn't resolved. The salesperson wasn't helpful either. I wasted my money and time. Please don't buy from this shop; their products are unreliable."
Mei Li Hu
1
"Horrible salesperson. I was told an exchange was available, but the moment I walked out, he wouldn't allow it anymore. Items are expensive compared to Remax, which is one level below. Do your research before buying. Not recommended."