Location: Level 1, Unit Number #01 - 31
Quality products and services
Laneige brings the essence of Korean beauty innovation to Tampines Mall, offering skincare enthusiasts a gateway to radiant, dewy complexion that K-beauty is renowned for. Since 1994, this pioneering brand from Amore Pacific has revolutionised hydration through its signature Water Science technology, transforming how we understand moisture in skincare.
The boutique showcases Laneige's coveted collections, from the iconic Water Sleeping Mask that works overnight magic to the cult-favourite Lip Sleeping Mask that Singapore's humid climate demands. Their Water Bank line, featuring micro-sized Blue Hyaluronic Acid, delivers the triple promise of rapid, deep, and long-lasting hydration that local beauty enthusiasts swear by.
What sets Laneige apart in the saturated K-beauty market is their 25-year dedication to water research, creating formulations that specifically address Asian skin concerns. The brand attracts a diverse clientele β from millennials embracing the Korean glass skin trend to seasoned skincare devotees seeking scientifically-backed solutions.
At Tampines Mall, the Laneige experience goes beyond product purchase. Beauty advisors guide customers through personalised skincare routines, demonstrating the layering techniques that make K-beauty rituals so effective. It's where Korean skincare expertise meets Singapore's tropical skincare needs, making radiant, well-hydrated skin accessible to East-siders seeking that coveted K-beauty glow.
Based on 20 reviews
Out of 278 shops
Not enough ratings
Lynncx
When i tested the fountain, she gave me the green veil base to test. After payment made i didn't notice the item she took for me was the purple veil base( first time trying laneige , didn't know how each of the products look like on the outer packaging)
Cloie Cruz
Went to this outlet recently to look at their Cushion glow compacts with the intention of buying. Asked the only saleslady there if I could swatch the foundation and she was INCREDIBLY rude. she spoke a total of 2 lines to me - 1) asking what I want(ed) 2) where do I want to swatch (the foundation). Then she just left without saying another word or looking at my direction and was back to being VERY friendly with the other customerS (complete contrast to how I was treated). Didn't assist me or approach me to explain the product at all. Don't know if it's because I don't look like their typical target audience (being darker skinned) or that I looked like I wasn't going to buy but that was such a bad experience, felt like I wasn't welcomed at all. Completely put me off of buying. Would take my business elsewhere.
Hafsah Hamzah
Worst experience ever. Poor customer service. There were 2 sales staffs tonight. They took forever to serve others in the store and when it was finally my turn ( with no acknowledgement at all mind you) and no apology. If not happy donβt work in customer service line. In the end the item I was keen in was OOS. Joke. Donβt you guys label range thatβs OOS? Ridiculous. Bad look to the brand I see many other similar complaints here. You should really teach your staff basic customer service or fire them, simple
Anne Lay
Visited this Laneige store at Tampines Mall yesterday with a friend. I was looking for a gift. As I entered the store, one of 3 female staff mumbled something in a language I didnβt understand amongst themselves.. Unaware, I bought some masks and left. Later I was told by my friend that she said I wouldnβt be buying, just browsing.. this Salesperson is so rude. I think the management ought to teach her some manners and service.
Wendy Hung90
Very bad service/attitude from the staff here. I checked the product price here and check with staff in regarding online promo if here also does the promo? She just reply oh online is online offline is offline and I wont know anything about it. I asked so you unsure about the promo thingy if here have? She just say online is online we are offline so we wont know about any promos online or not we are different and dunno whats going on with the online promo thingy. Iβm just wondering how come your staffs donβt know anything about it. And donβt even help check. Keep saying don't know in not a friendly manner. Like urging me to leave and not even recommending to the retail price till I asked. And those small bottles she just say all this have to buy purchase with purchase or $250 den can buy the sample size. And not recommending or what. The feeling she gave is like I am going to close soon. Even I say is ok thank you she did not even give a reply.
Amy Chen
Thank you, Enix, for your remarkable patience while I made my decisions. Your understanding made the purchasing process much more enjoyable.
Jammie Goh
I really love Seow Hui's service. She is meticulous ππ β¦
emblyn luu
Bought a cushion compact with a staff named peipei such a kind staff assist me with the tone that suits well and even advices me a lot skincare routine βΊοΈ met her has made my day with her kindness service β€οΈππ» good staff ππ» β¦
tan Yiak Choo
Pei Pei is my good beauty advisor , she have great and excellent service , keep it up π β¦
Sze min candy Tio
Thanks π to beauty consultants pei pei whom always update the latest promo and new arrivals to the Tampines mall outlets. β¦
Ros Low
Staff Seow Hui service is very good n she friendly ,her product knowledge is good
Kai Ling Teo
Pei Pei is very friendly and knows the products well. Only recommended suitable products and not pushy kind sales person that turns one off from shopping.
Connie Loh
I have always bought my products from the Tampines Mall Laneige branch and Pei Pei has been my go to person ever since then. She gives good recommendations and update me on what I should take note of. She donβt push for products and only recommend those I truly need which is hard to find these days in the retail/beauty market. Keep up the good work and I truly enjoy buying from this store with her around.
Haerlena Idrus
It has been a great experience shopping at this store. Pei Pei has been a great help when buying the products in Laneige. She recommends the products that are suitable for me and do not overdo it. She does sent reminders on sale and advised which products to purchase accordingly. I knew her when she was at Ion Orchard outlet. Overall, she is very helpful and knows the products well to recommend to the customers. Keep it up! Thank you.
M Kang
Pei Pei has been my skincare and makeup advisor since 2016. Over the years, she has shown herself to be knowledgeable, trustworthy and experienced. Pei Pei understands my skincare concerns. She can remember what I have used in the past, and what else to recommend, as my skin changes. Pei Pei has never been pushy. In fact, she even advises me when it's not necessary to buy an item, if it overlaps with something I already have. Or, if an item is on promotion, she will help me calculate the way to ensure I get the best deal. Shopping with Pei Pei at the Tampines Mall outlet is something I always look forward to. Shopping with Pei Pei is like shopping with a reliable friend. I only go to that outlet, even though there are other outlets closer for me. I only go to the store when Pei Pei is on duty. She has proven herself consistently through the years. Congratulations to Laneige on having such an invaluable person in your Team!
LEE WEI ENG
I am writing to express my sincere appreciation for the outstanding service I received from you during my recent visit to Tampines Mall. Enix expertise and passion for the products really shone through. I could tell you are knowledgeable and well-trained, which made my decision-making process much easier.
Lilian Pon
Went this evening at 8pm+, enquired about water based sunblock for my son and was served by Pei Pei. She is honest and knowledgeable. She told me the sunblock is not suitable for my son due to his skin condition and gave me some samples for my son to try and guided us how to let him use them though I did not buy any things from her.
Low Annie
Really appreciate Pei Pei for her impeccable service and her patience in addressing my concerns in both skin and products. Her product knowledge is excellent and does not hestitate to share with me her experiences in skin care issues. Keep up the great work Pei Pei!
Eden Ching
A wonderful morning start with the employee chuah pei pei. Patiently serving me all the time and explain to me which products that suit me nicely. Hope laneige can find more this employee like her. πππ» β¦
Sharlene Chew
Pei Pei is warm, friendly and understand her customer and products wellπ. When in town, she recommended skin care products that suitable for my skin. My last 2 weeks in TPE, skin has dry reaction due to cold weather. Without 2nd thought, I WhatsApp chat with her and her quick response of a little adjustment to the skin products, helped so much and dry skin quickly back to normal. She is really an asset to Laneige. Thanks Pei Pei β€οΈ
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