Nice, quiet place for great stationery shopping. They offer a huge variety! They even have a very good section of smart devices! Plus, a huge variety of books! And they provide many nice paper bags! The staff are really friendly, helpful, and efficient! They also have a very easy-to-use self-checkout kiosk!
Jason TAN
5
This Popular store at Tampines Mall is quite popular. It gets quite crowded towards lunchtime. You can find assessment and textbooks, novels, computer hardware and accessories, printers, other gadgets, and stationery. The store is well organised. The staff are helpful and service-oriented.
Jin Neo
4
Bought a fan here just now. A few months ago, I purchased a power bank here. The store is big, and the staff are helpful and friendly. But they need to learn to smile more. Recommended!
Naufal Hassan
5
I often buy my stationery over here for daily use. Different types of pens can be purchased over here, and some are refillable. Coloured paper for school projects is also available. There are electronic accessories, but I'd rather buy them at Challenger.
Abdul Rahim Aman
1
Complaint Regarding Unprofessional Service and Denied Exchange Request - Marvin
Dear Popular Tampines
I’m writing to express my frustration with a recent interaction I had with one of your staff members, Marvin. On Monday, 09 December 17:59 SGT, I attempted to exchange an item, but Marvin refused to process the exchange because the item had been opened. While I understand the importance of return policies, I was unaware that the item contained a wired component when I opened it. Marvin insisted that the situation "cannot be misinterpreted" because the picture on the packaging clearly showed it, which I find unhelpful. As a customer, I did not fully recognize the item’s specific details, and I would have appreciated more assistance or understanding from him.
What made the situation even more disappointing was Marvin's rude and dismissive attitude. I expected a more respectful and professional approach when trying to resolve an issue, especially since this was a genuine misunderstanding on my part.
I would appreciate it if you could review this situation and consider a resolution, whether through a policy exception or another alternative. Clearer guidance on product details and return policies would help prevent confusion in the future. Thank you for your time and attention. I look forward to your response.
Gunawan Kusuma
1
Here's an edited version with minimal changes:
"So many staff, but no one manning the IT gadgets. The person in charge is not at the booth at all times. Even when staff call for PC assistance, the person in charge is nowhere to be seen."
Aisyah Alias
5
Shout out to one of the temp staff, Andrea (or was it Audrey?), for going above and beyond to help us locate some books not yet on the shelf. (Jato activity book) It's heartening to see pride in work ethic in our youth.
Ashraf Yunus
5
Marvin from the electronics department was very patient and super helpful in solving our Microsoft issue with our iPad. We really appreciate his time and support 👍🏼. Unfortunately, the problem was still not resolved after more than 4 hours of us going back and forth trying to download the programme 😅.
Nurul Jamil
1
Slow service. We waited for so long to get assistance, and the staff literally said they couldn’t assist because the English-speaking staff was on dinner break. What the heck? Close the shop then if you cannot assist your paying customers.
The inexperienced and ignorant staff then spoke in Mandarin right in front of us. Thankfully, my wife speaks the language, and they all shut up after hearing my wife respond in Chinese.
Alex
5
This cashier, Sara Goh, is truly excellent. She is very kind and polite. She helped me get a coupon for this book. 10/10 service. ⭐️⭐️⭐️⭐️⭐️ Exceptionally good!