Itacho Sushi

The food is great, but the service was lacking. I waited outside the store for a good 5 minutes before anyone helped me. The service staff also looked unhappy.

This outlet didn't work well for me. The udon in tomato broth wasn't to my liking. The udon was overly soft, even soggy. I was a bit disappointed, as Itacho Sushi is my preferred sushi chain. This outlet simply isn't as good as the many others I patronize.

Lousy customer service, incompetent staff, and the food isn't value for money, especially for the exorbitant prices. I was there last weekend. From the outside, the place seemed nice, but inside was a different story. The wait time to be seated was about 15 minutes. The table they pointed out to us looked clean, but upon reaching it, we noticed the seats were dirty. The cleaning person had obviously swept food bits onto the chairs and booth seats. We had to clean the seats and chairs ourselves, as no wait staff was present. Ordering was done via QR code, which led us to the online ordering system. Food was served carelessly. The server just placed our orders on the table without telling us what they were or asking whose order was whose. The size of the sushi and sashimi served was astonishingly tiny for the price. The cha su ramen was disappointing. After settling our bill, we were handed a folded receipt. As we looked at it on our way out, we realized the receipt wasn't ours. We went back in to ask for the correct receipt, and for the next 20 minutes (approximately) the cashier couldn't find it and asked us if we had paid! Imagine our disbelief. The staff is incompetent and, worse, unapologetic. Instead of apologizing for giving us the wrong receipt, they tried to shift the blame to us. Would they have let us leave the restaurant with a receipt after payment if we hadn't paid in the first place? Ridiculous.

Okay at a pinch. This was our first visit to the Tampines store, as they were one of the few eateries open at 11 am. The food wasn't bad; the sushi was fresh. However, the items tasted "heavy" compared to Genki Sushi or Sushi Teh, referring to the sauces, etc. The deep-fried pork in the udon dish was just okay and could have used some mustard, while the roasted black pepper wagyu beef don was bland. We liked the roasted cod fish and the squid sushi.

(Dec 2023) Orders can now be placed via web browser. Food preparation can be slow; staff mentioned it takes 25 minutes. (Oct 2020) Service could be better. The food portions (e.g., dons) seem to have shrunk. Ordering through their mobile app seems mandatory nowadays. It would be better if I could order through the web browser.