Hockhua Tonic

The chrysanthemum tea is so tasteless, like drinking plain water. It was so nice last time. Sad 😢. Not only this outlet, but some others I've tried are the same. I won't buy it anymore.

Went to the shop at the Tampines Mall outlet but disliked the staff's unfriendly and impatient attitude. Unlike Yu Ren Sheng, their staff are well-trained, even for small requests.

I just went to the outlet at Tampines Mall today, December 23, 2022, at 8:48 PM to buy herbal tea (the bottled ones at the shopfront) and pay with cash. I asked the staff on duty (a skinny woman with a ponytail and short bangs) which tea would soothe my throat. She took the bottles, which were priced at $2 each. Without me specifying how many, she put two in the bag and asked for $16, then corrected herself, saying it was $4 each after I saw the price tag. I said no, I didn't want any more. She didn't want to return the bottle and insisted that I buy one. I eventually bought one and looked at the price tag again. She said children had been playing with the price tags. I told her it wasn't my problem, and she should have put the price tag back, especially if she insisted children were playing pranks on her. Is there a KPI or commission for selling herbal drinks now? Isn't it more common for children to play with iPads/iPhones nowadays? Why would they play with a price tag? She said the Almond Figs Tea cost $16 and was the only one for coughs and runny noses. There were other herbal teas, but she didn't mention them. She only said I needed to purchase it with remedy powder.

Bought 2 packages of Luo Shen Hua from 2 different outlets with 2 different prices. The outlet at Tampines Mall sold them at $2.80, while the other outlet at Tampines St 81, which has already closed down, sold them for $7.00. May the management explain why.

My experience with Hockhua Tonic was disappointing. I bought 3 cans of abalone from the shop. When I opened 2 of the cans, I found a white powder inside. I tried to wash and cook the abalone to see if it was edible, but it tasted like swallowing sandpaper. I went to the shop to explain the issue, and the staff said they would take a picture and my phone number and get back to me. I waited for two months and received no reply. Jialat leh.