Cut Butchery - Tampines Mall

When the store is packed, there is no proper order, and customers are served at random. I waited in what I thought was the queue, but the butchers just served whoever caught their eye first. When I asked where the queue was, as I'd waited a while while they served people behind me, I didn’t get a response, just a stare from one of the butchers. The other butcher had enough manners to respond, asking for a minute, which was fine. Finally, I was served, and I still had to wait for a customer who came after me to make his payment before I could make mine. The review system is a cheat; they give 3% off after receiving a 5-star review.

Bought a slab of ribeye steak from them, totaling $130+. Initially, they said they would give us a discount. After weighing the meat at the usual price, no discount was mentioned. We had to ask them about the discount. Only then did they say they would give a 10% discount. The service was poor, as they only gave a small bag of ice and one plastic bag for the whole eight pieces of ribeye. Only when I requested another bag of ice and a plastic bag did they give them.

"Very dishonest staff. I originally asked for wagyu eye round ($4/100g) for stewing soup, but the staff said the display pieces weren't good for sale anymore. He then proceeded to recommend tenderloin ($9/100g) instead of chuck or brisket cuts. I then opted for chuck ($3.6/100g), but noticed that he had keyed in another cut of beef ($6/100g) for payment. I clarified, and he said it was the same. I pointed out the price was different. He checked, apologized, and repriced the beef. I paid without checking further, as the price seemed about right and I assumed it was correct after he re-checked. After I went home, I realized he had charged me for another type of chuck cut, which was $4/100g. Perhaps next time I should ask for tenderloin ($9/100g) and hope he charges me only $4/100g? Also, how can a butcher not be familiar with the recommended cuts for various cooking methods? Tenderloin for stewing soup, wow!"

"Horrible. I bought guanciale from Cut Butchery two days ago, and it was sour. When cooking the guanciale, it smelled awful and had a very strong pig smell. The meat had a sour and weird taste to it. I'm pretty sure it's spoiled, despite coming in a vacuum-sealed bag. Really disappointing."