The masseuse were skillfull.
The only downside is the front desk staff(tampines branch). I understand theres always a language barrier between staffs and customers, however, even if im obviously NOT mandarin speaking they will still keep on talking to me in chinese. Sometimes, in customer service initiative is needed. Why not ask help to someone who can speak not just in chinese. First impression lasts. And these language barrier issue wasnt resolve since the beggining til I finish my package. And im not going to take another package again.
But the masseuse were great. They are very accomodating and gentle to me.
Fiona Koh
1
The worst foot massage I have ever experienced. The masseuse kept rushing us to the area to wash our feet. Then she claimed that she had selected a new armchair specially for me. Once seated down, she asked if I would like the ginger oil or the normal one without informing me about the extra charge of $10 until I asked. When I declined politely, there was an immediate change in her tone and she commented that the normal one wasn’t even oil. Soon, I noticed a hole on the left side of the armchair and it couldn’t even be reclined. (I thought it’s supposed to be new?!?!) Hence, we asked for a change politely as my intention of the foot massage was to relax and to feel comfortable. The lady was obviously not too happy with the request and tried to disregard the request, but relented when my husband requested again. Throughout the massage, it did feel painful at certain points but I trusted that the lady should be certified to know what she’s doing. When the session finally ended, I felt my legs aching more than prior to the session but I just brushed it aside. However, to my horror, I started to notice bruises on my leg and the arch of my foot a few hours after the massage and they have become more prominent and painful the next day. We are very disappointed and upset with this experience and we will never return again.
Chelsia S
2
Masseurs are good. So far, Roy, Fenney and Zhang are amazing. I liked their services.
Hygiene level of the place is not up to standard. Towels are threadbare and the massage chairs and beds are cracked and musty smelling.
Most of all, the service level of the receptionist is really unbecoming. Rude, pushy and unreasonable and cannot provide a good reason for the centre’s form requiring full NRIC number when it is supposedly against PDPA guidelines. So far, the rudest one I have encountered is a PRC young lady with a chin length bob haircut.
Please spruce up the customer service and cleanliness of the place. It’s not in alignment with your masseurs’ skill and strength.
Linda Lee
2
Not all the masseurs are trained in the same manner or techniques, thus if you intend to visit the shop subsequent times, remember to get the masseur's name and request for the same person whose techniques you prefer.
Also some customers may like to talk very loudly and your masseurs, instead of advising them to lower the volume so as not to disturb the rest of the customers relaxing, spoke and laughed even louder than the customers..the quiet and relaxing ambience is totally missing for a relaxing massage shop.
Hope your management can look into improving the ambience of your massage shop. By the way, even your front desk staff looked very lost and did not inform the masseurs that we were done with the feet massage and we're sitting there waiting for our body massage. Service can definitely be improved at this branch.
Ferhan Feroze
1
Receptionist cannot speak English. Don't understand what she's saying. Ambience can be better. Massusse ok only. Outside picture nicer than inside. Air-con sound very loud.
Need to relook at the entire set up and most importantly your receptionist.
Sandra Ng
5
Have been a member for a few years now and their massage therapists are generally quite skilful and well trained.
Would like to commend the massage therapist I had today at 4.30pm for the exceptional service she rendered. Initially I was a little skeptical when I saw her as she was much more senior in age than her peers and she had a small build. However, she proved me wrong as her massage was great with good pressure. She also identified the problem areas that I had and helped me with some stretching after the session. Had great attitude and could see that she was dedicated to her craft. Highly recommended.
dover lam
1
Worst massage place ever. Package expires in 1 year !!! I Signed during covid days and no extension. The whole package I only used half, remaining amount got to be voided !! Last few times tried to come, but fully book. Still got cheek to ask me to sign new package. No service recovery. Wan Yang much better.
Pam C
2
After reading the bad reviews, all I can say is that the masseuse are all very skillful. The ONLY ISSUE LIES WITH THE FRONT COUNTER GIRLS. Very pushy when it comes to asking you to topup more for the ginger oil.
THESE TWO LADIES in attached picture need to reflect on their work attitude if they wish to be doing front line service.
Amalina A G
2
I have bought a package and I would say the masseuse all got very good skills. Dunno much english, still ok for me because hey, it’s the massaging skills that matter. What I can’t accept is that front desk ladies ALSO DONT KNOW ENGLISH. How can you be doing front desk and you don’t know english? I wanted to pay by card for the topup… also don’t know. I said I have no cash with me and want to pay by card. She keeps talking in mandarin to me. I took out my card then she figured out. Why hire them as frontdesk if they don’t know any english at all? They are situated at Tampines Mall. TM has people of so many different race and religions patronising the place. Simple english also dont know! Seriously please train your front desk with basic english that is required for customer service! Don’t tell me cash or card also don’t know the terms in English!
WY
5
Came for an hour full body massage. My masseuse is on the chubby side but she is very attentive & good with her hands.
I did not need to mention my problematic areas, i feel she really likes her job, she knows and also instructed me how to take care of those areas.
Very different from those typical full body massage.
I went in with a 4 day old headache, went out feeling very refresh.
Her name is also cute, Dream.