Very run down, bad decors, service is below par. Massage is average. (Tampines mall)
Lynne Lee
1
Hi.
I have been ur member for a while.
And this round they required me to fill up my particular include full NRIC. By law, we are not allow to give full NRIC number except the last 4 digits. And the filling up of form are using google drive. Which is the simplest format of collecting data. Please get ur google drive format to change or the NRIC portion to insert only the last 4 digits instead of the full NRIC.
Please note that once data is collected from customer , u must have the cyber security to keep all data safe and a fire wall for your WiFi network connection.
I spoken to your front deck staff and explain to them. All they able to reply me is they don’t know anything. This is very bad impression and image for your company. A staff that is not well trained and not even able to do properly customer service respond.
I ask for company contact person who I can speak too. They say don’t have. Not even dare to give. Seriously, I think u should have proper training for ur staff to able to answer simple questions.
I demand a reply from you.
Thank you.
Yuyun Mandarini
1
Came here for first time and excited to try. Me and husband had settled down on 2 seats with our bags arranged so wont be on people way. Then one therapist came and asked us to move to seats to under a fan , her reasoning was we will feel cold on the seat where we were first seated. Obviously she asked us to move seats which were right under a blowing fan (???)
She was not happy with us staying on our seats.
She did the foot massage like she didn’t feel like working today. No power felt, almost just like soft touching.
She spoke broken english, i was fine with that. But when i asked her and show a body language to do harder foot massage, this therapist rudely asked me to be relax. Gave her one more chance for minutes, second time i asked she still gave me same attitude. I had to immediately cancel the service and walked away. The reception lady apologised and back to her duty on front desk. Not sure if she would take note down on the therapist work attitude. Will never recommend or back to this same place.
Imelda Mendoza
1
Today's male masseuse was the worst I've had. Attitude is terrible too. Kept hitting my legs so hard and momentum was so fast and hard and not relaxing. Kept arguing back when I asked 3x to massage softer. He then refused ro change masseuse stating that there was only 20 mins left. My husband's masseuse was good & offered to switch with me. I kindly declined. In the end, my husband decided to leave due to my masseuse's bad attitude. Very unprofessional. I hope he gets fired.
Jimmy Jigmo
1
Been a customer since they opened in TM, countless of packages. Had great foot reflexology and service.. until now. Some of the new staff is not up to standard and can argue with you when you ask to do softer or massage in a certain way. Not coming back.
Kaddy Koh
1
Very pushy to sell packages, massages vary from excellent to atrocious depending on who u get, no QC at all. Very rigid utilisation of the package purchased. In short, there are many better places to spend your money
S Wang
5
Honestly believe the people who like this place don't leave reviews so that the slots are easier to book for themselves hahaha.
I was very hesitant because of all the negative 1 stars and was pleasantly surprised today! The young lady at the counter was so smiley and accommodating. They have a grace period of 15mins if u're late and they follow it strictly but we made it on time. I was served by May and she was so strong, efficient and knowledgeable. I declined the $10 ginger oil and didn't feel like I was judged for it. I told her my entire right leg was very sore and achy and she knew exactly what to do. She's so strong I even had to tell her to use less force! She said that for my soreness to go away, she has to use force at my acupoints, so I tolerated it and my soreness really went away! I am so happy with this massage, and how she managed to make my pain disappear even though it was just a short 30mins
Yvonne Lim
1
Counter Staff will not lead you to where you need to go (just stay at the counter) when counter staff assigned a staff, staff tells you to wait she need to go to the toilet. 20minutes massage became a almost 19minutes massage. Will not come back again.
serene tan
1
I am a vintage customer and I purposely took leave to do a 2 hour massage and 40mins leg massage. The shop is still not open as of 10am. Tampines Mall outlet. This is the 1st time I encounter such situation here. It’s ridiculous nonsense waiting more than 30mins with my masseur here.
Tetiana Boiarska (Tina Tin)
1
Never ever buy packages from them! Because there’s possibility that they will close the outlet and you have to go to not convenient location to get your paid services. Obviously when you buy package you rely on convenience of the location, but they can’t guarantee.
One more thing: their receptionist never can speak English! It’s so difficult to schedule and arrange appointments!
And what happened with me: because they closed the outlet which I preferred, I had to come to not convenient outlet, so I didn’t have enough time to use my package on time. It’s expired two months ago! Very bad customer service!
Because of inconvenience of closure the outlet in my area they could have prolonged my package for couple of months! But no! They rejected!
Bad customer service! Don’t buy packages!